Rocket Close Reviews 7,622

Helpful. Organized. Fast.

Every part of the process was conducted by professionals that were kind and efficient.

It was fast and easy

Very attentive with frequent and clear communication through the entire close process.

I was impressed with the whole online process, I pre signed all docs, and the closing was completed in 15 minutes, always worry about technical issues but everything worked fine, closing agent was great

They kept us updated every step of the way. They answered all our questions and explained everything so that we could understand it. They went above and beyond our expectations.

We represented the sellers in a recent transaction where the buyers selected this title company, and unfortunately, the experience was extremely disappointing.

Communication and attention to detail were consistently lacking throughout the process. As the listing agents, we found ourselves repeatedly catching and correcting errors that should never have made it through on the title side. This added unnecessary stress and time to what should have been an easy transaction. If I wanted to put together closing statements (I basically side in this case), I would've gone into the title business myself!

To make matters worse, they made a HUGE mistake with the sellers’ wiring information, which has now delayed their receipt of proceeds. That level of oversight is simply unacceptable in this line of work.

Additionally, their fees were significantly higher than what we have seen across hundreds of transactions, making the lack of service and accuracy even more concerning.

Based on this experience, I do not recommend this company and would not choose to work with them again.

Efficient, organized, personable & professional.

Start to finish the whole process was made extremely easy for us each person we interacted with was very knowledgeable about their hand in the process

As usual, everyone I worked with was exceptionally efficient as were the digital programs I used online to complete my equity application, review and approval process.

Our agent, Gino Khammo, was outstanding. He was very polite, courteous and knowledgeable. Going through the process was a breeze. Everyone that I had contact with at Rocket was exceptional.

Over all great communication, friendly staff. I’m happy with my experience!

Rocket has some of the best, most stressful free processes of any company in this business. I stay with them for how easy they are to work with and they are always competitive with rates. Even if they are slightly higher payments their customer service makes up for it.

Rocket Close kept me informed of upcoming dates, paperwork needed and helped with problem solving. Maurita Somerville and Jillian Jakubik were always available to answer questions and, if necessary, revise schedules.

I paid for all the services. I paid for all the fees. I provided all the information and documentation. I was charged for all of your fees. At the end of the day, I still have to do all the work to get my loans paid off. It doesn't make sense that Rocket couldn't send the checks to the correct offices to pay off my bills.

Kristen did a fantastic job guiding me through the process of the sale and working with my loan company on my upcoming purchase.

From the beginning they guided me through the process step by step all I had to do is follow the instructions provided on my email.They also had a VA expert work with me and he provided me with the personal details and phone number just incase I needed to ask a question.At closing I started out with online paperwork and aNotary on line but I got blocked out with one of the questions and thought I would have to reschedule but they provided me with a Notary to come to my house the same day.The closing went well and the entire experience was smooth.

My refinance with Rocket mortgage was awesome great information and guidance to help me make a decision for my needs, they help me through each task and approve my financial plan in a timely manner.

Andrew and his team was very responsive to questions.

Closing could have gone a little better

The entire process went smoothly. Rocket reached out to me to advise me of lower interest rates.