Rocket Loans Reviews 9,075

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The user experience is frequently described as smooth, transparent, and efficient, with consumers noting the ease of managing payments and the quick approval process. However, some customers also noted that they were denied loans despite having stable incomes and good credit scores, finding the reasons for denial unclear. A few other people also felt that the process lacked human interaction, making it difficult to ask questions or make adjustments to loan terms immediately.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease and speed of the... See more

Service

Users describe positive interactions with service, highlighting the ease, professionalism, and efficiency of... See more

Payment

Customers had positive experiences with payment. Many reviewers praise the quick and easy application... See more

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness, patience, and... See more

Based on these reviews

Rated 5 out of 5 stars

Our family has worked with Rocket Mortgage and now,Rocket Loan. I am a life-long working class family man and a grateful repeat client of Rocket entities Rocket has assisted our family through changes... See more

Company replied

Rated 5 out of 5 stars

Wow that was the most simple application and same day funding that I've ever experienced. Couldn't be more satisfied and thrilled. Thank you Rocket Loans. Will definitely be telling people about you g... See more

Company replied

Rated 5 out of 5 stars

I have a mortgage with Rocket Mortgage and recently spent all of 10 minutes securing a sizable loan through rocket loan. Money was in my account in less than 48 hours. The process was so simple for bo... See more

Company replied

Rated 5 out of 5 stars

Emily was one of the best customer service reps I have had the pleasure of connecting with in years. She was very pleasant, knowledgeable and made an uncomfortable process MUCH more comfortable. She i... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Financial Consultant
  4. Loan Agency

About Rocket Loans

Written by the company

Simple. Fast. Personal Loans.

Rocket Loans provides clients with a simple and fast personal loan experience. With loan amounts ranging from $2,000 to $45,000, our Rocket-fast technology can help cover any big or upfront costs in your life, including:

  • Debt Consolidation
  • Home Projects
  • Auto Loans
  • Unexpected Expenses
  • Special Occasions

Rocket Loans has a simple online application process, fast funding and easy payback plan. Explore how a personal loan can help you achieve more on our website.

Visit RocketLoans.com

Still unsure how we can help? Visit our Learning Center for educational articles, loan tips, checklists and more:

Read Our Blog

We like to think that our greatest asset is you – our clients! Let us know how we’re doing. Share your Rocket Loans story by leaving us a Trustpilot review. And if you are experiencing servicing issues or need help personalizing your loan experience, we’re here to help make things right.

Talk To Us

We’re also in good company. Are you looking for Rocket Mortgage? Our sister company offers different loan and home products, including mortgages. If you recently bought or refinanced your house through Rocket Mortgage share your experience using the review link below.

Review Rocket Mortage Rocket Loans Logo Red

All personal loans are made by Cross River Bank, a New Jersey state chartered commercial bank. Member FDIC, Equal Housing Lender.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

This was one of the best experiences…

This was one of the best experiences I've ever had in getting approved for a loan online and receiving it. I received a pre-approval in the mail and wasn't sure I was going to apply, but I have some credit cards that I needed help with consolidating so I applied and was approved for a certain amount and went through with the application process and my funds were in my account within hours within signing my paperwork online. I now have some relief from my credit card debt thanks to Rocket Loans. I am truly grateful.

April 1, 2026
Unprompted review
Rated 4 out of 5 stars

The fact that they approved my loan…

The fact that they approved my loan quickly was great my interest rate and monthly payment where allittle steep but they where upfront and trustworthy about it.

April 3, 2026
Unprompted review
Rocket Loans logo

Reply from Rocket Loans

Hi Euarl,
Thank you so much for taking the time to share your experience with Rocket Loans! We're thrilled we could get you approved quickly – we know how important that is when you need funding.

We really appreciate your feedback about the rate and payment. You're absolutely right that we believe in being upfront and transparent about all the details from the start. While we always work to offer competitive rates, we understand that everyone's financial situation is unique, and we want to make sure you have all the information you need to make the best decision for you.

Thanks again for choosing Rocket Loans and for trusting us with your loan. If there's anything we can do to help or if you have questions down the road, we're here for you.

Rated 5 out of 5 stars

Everyone that helped me through the…

Everyone that helped me through the process of getting a personal loan were absolutely wonderful. I am 84 years and not real savvy with today's technology .. Rocket Loans you have outstanding employes .. I was able to understand each one completely.
Thank you

April 3, 2026
Rated 5 out of 5 stars

Quick, Simple and Easy

The entire process was so quick and easy it almost felt like going to the bank and withdrawing money from my account.
I submitted an application. A few emails and phone calls to verify some information and next thing i knew the money was deposited in my account.
Everyone i spoke with was very friendly, polite, extremely knowledgeable and none of my time was wasted waiting on hold.
I highly recommend Rocket Loans if you are looking for a loan.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Easy Process!!!

Rocket Loans made applying online and receiving the funds I needed an incredibly easy task! The application was simple and the terms were clear, straight forward, and fair. The options given were all great and being able to choose what was best for me was awesome. I applied late Friday evening and had my funds by Tuesday morning.
Thank you for coming through to help me reach my financial goals Rocket!

March 27, 2026
Unprompted review

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