ROCK Insurance Group Reviews 19,268

Good value for the price great customer service

Never had to use the insurance but the price was one of the best out there for the level of cover

well over another week AND STILL NOTHING

29TH JULY LAST REVIEW STILL NOTHING

U N B E L I E V A B L E

ABSOLUTELY ATROCIOUS
ABSOLUTELY ATROCIOUS, AS PER MY LAST REVIEW......Another week gone by and still nothing, if I had not have given TRAVEL REPLUBLIC THEIR PARTNERS so much money I would cancel this holiday, I cannot believe they have still not sorted this insurance out and nothing from ROCK, REALLY THINK TWICE BEFORE BOOKING A HOLIDAY WITH THIS LOT, I am giving it another 24 hours then contacting the FCA, the ICO and the ombudsman, maybe even a solicitor, ROCK insurance are used by travel republic but up to now it has been a nightmare they must either make commission or indeed make a profit of some sort so they are also culpable, what a carry on indeed, we have used travel republic for years so there must have been a change of policy somewhere

First class customer service via telephone call with Dali. Really sound advice, very helpful.

Thank you for help and assistance.

Terry

I recently had cause to have an operation to one of my right side carotid artery and have planned holiday in Turkey in mid August so was panicking about my travel insurance, upon speaking to Dali at Rock Insurance, he was very reassuring that I would be covered by my existing policy at no extra cost taking away a lot of unwanted further stress, Thanks for All Your Support Dali

Disgusted at this company an the way they treat there clients
Ruined our whole holiday.
Also they have put the worst 3 party AXA to deal with our claim it’s absolutely appalling

I purchased insurance via Tesco from Rock I have been trying to contact Rock Insurance to get my confirmation e-mail for over a week now. They have taken my money but no confirmation of the policy!! And yes, I have checked my junk and spam folders!

Avoid ROCK insurance.Used confused .com and linked to Rock insurance. Took payment immediately but no documents received. Phoned customer services. Completely unhelpful to the point of being obstructive. No explanation why insurance docs not received.Took out another policy with Admiral and had excellent service

Totally misled and given wrong information by Rock Insurance. Avoidance tactics used when you question rationale. No complaints people to speak to either.
Do not use this organisation!

Was on with a guy called MALUSI, who was SUPERB. Very patient, explained everything well to me, took his time, went over all again. A could not have asked for a better AGENT to deal with my query. So a BIG THANKS to MALUSI. Rodney!

I had to fly over them, I liked everything!

No infomation sent over at all scamming company

Can't find email received of my travel insurance policy?

Horrendous experience!! I had used them before and no issues. However, everything has changed now. I had to add a new medical condition to my existing travel insurance and was expecting to maybe have to pay a little bit more. To my horror, Rock Insurance now don't want to cover me anymore and forced me to cancel my insurance and I had to take one out elsewhere again. On top of that, they only want to issue a refund of 65%!!! Customer Service is useless, as well. I have now managed to log a complaint after have been previously lied to. If you don't want to waste money and time, stay away from them!!!

Took out insurance with insure for which was with rock insurance cudnt praise them enough my sons villa was broken into whilst in Portugal leading to loss of passport driving licence and numerous clothes after contacting Rock insurance who explained what we would need to send and upload to help with his claim this was all sorted and paid out his claim within a week fab service with a great outcome def recommend

Very easy to book, Staff friendly and efficient

Shit. Did not get a confirmation email. Any details to access my account. Just an email asking for me to review them a few days after paying.

I was recommended by a friend .

Booked travel insurance through jet2. Unfortunately while on holiday I had a bladder infection and had to go to the doctors this turned into a kidney infection where I was in hospital. This was in August. Now in March stil no further with claim after paying a further £99 excess as the travel insurance claims staff are telling me they need a medical record to go through with the claim but are not telling me what is needed therefore I cannot get the medical records. Which I will add are irrelevant as there are no medical conditions as having a uti is complete bad luck so no need for medical record!!! Very stressful as worried of booking another holiday due to unpaid bill! Wish I never took travel insurance with them as it has been nothing but hassle and every phone call is stressful and they take months to respond to email.

It was very easy to sort my insurance there wasn't any problems where I was stuck with where to go