Great Product. Sturdy. Documentation on how to put it together could be improved though. Images lack clarity and instructions vague in areas. Suggest a video tutorial. Using Evri as the courier was di... See more
Company replied
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Review summary
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Fast delivery great price good product The product been used 6 times and done a great job I only gave 4 stars as I’ve been trying to contact them regarding some information on the product which the... See more
Company replied
Avoid purchasing a Rocwood mixer. Its dreadful quality renders it ineffective for its intended use. The control wheel's weld failed twice immediately without any use, and the motor struggles after han... See more
Company replied
Superb machine which does everything it should. Very high power and easy to put together from a well packed box. The delivery was almost instant and impressed. The sales staff Adam who I dealt with wa... See more
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Company details
- Metal Machinery Supplier
- Garden Building Supplier
- Home Improvement Store
- Lawn Mower Store
- Machine Shop
- Vacuum Cleaner Store
Written by the company
RocwooD is a UK-based online retailer providing reliable garden machinery, power equipment and outdoor products at affordable prices. Selling directly to our customers allows us to offer great value while maintaining high standards of quality and customer service. All orders are dispatched from our UK warehouse based near Wrexham, with fast delivery across the UK. We're passionate about helping customers find the right product for the job, backed by friendly UK-based support before and after your purchase. Whether you're a homeowner, gardener, DIY enthusiast or professional, we're here to make shopping simple, straightforward and dependable. Your feedback helps us improve every day, and we genuinely appreciate every review. Thank you for choosing RocwooD.
Contact info
ROCWOOD HOUSE, LIGHTWOOD GREEN INDUSTRIAL ESTATE, LL13 0HU, OVERTON ON DEE, United Kingdom
- sales@rocwood.co.uk
- rocwood.co.uk
3.8
Great
279 reviews
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Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Reply from Rocwood
Thank you for your 5 star feedback and taking the time to leave a review.
We are sorry that we have only just come across your review, but we are grateful for your support.
Thank you for choosing RocwooD and we hope we can serve you again soon.
Best regards,
The RocwooD Team
Reply from Rocwood
Thank you for your 5 star feedback and taking the time to leave a review.
We are sorry that we have only just come across your review, but we are grateful for your support.
Thank you for choosing RocwooD and we hope we can serve you again soon.
Best regards,
The RocwooD Team
Didn’t have too wait too long and looks…
Didn’t have too wait too long and looks good value charger included so good value
July 2, 2024
Reply from Rocwood
Thank you for taking the time to leave a 4 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Excellent products delivery prompt
July 1, 2024
Reply from Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Very quick delivery and the part I…
Very quick delivery and the part I ordered was really good.
July 1, 2024
Reply from Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Reply from Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Ordered a refurbished trolley jack
Ordered a refurbished trolley jack, on delivery found the jack to be damaged and unable to be used. Courier arranged to collect and then didn't hear anything. After 8 days I sent an email requesting an update, update was sorry we don't have anymore in stock we will refund you.
I asked whether a new unit could be supplied (around £40 more expensive) it was but they'd charge me the difference. No offer to try and resolve my disatfication of being without something I needed for over two weeks. Poor.
June 26, 2024
Unprompted review
Reply from Rocwood
Hello Paul,
We are very sorry your jack was damaged, all our refurbished items are checked by our technicians before we advertise them for sale. Before we can send out a replacement we need to have the item back and have it checked by our returns team to check what went wrong.
As your item was a refurbished item their stock is not reliable as not all trolley jacks can be fixed/not a lot come back for being broken so we were unable to send you out another one. We used our best judgement and decided to send you a refund rather than hold onto your money as we would be unsure when another refurbished trolley jack would come for sale.
We did try and satify you however we cannot send out a product that we dont have any stock of and we gave you two options.
Kind Regards
RocwooD
DON'T BUY FROM THIS COMPANY WHATEVER…
DON'T BUY FROM THIS COMPANY WHATEVER YOU SAVE ON PRICE YOU WILL SPEND IT CHASSING THEM!
Rubbish customer service! After 3 weeks of emails and stupid questions (like is the battery charged?) ( note my wife send videos showing battery charge , filter fitted etc...) the decide that they want battery back for testing, we decide whuold be quicker and more pratical to send all vacuum to be tested as definitely notting wrong with the battery. They found out that the vacuum was faulty ,they refund the money but not a apology not a choice to send me another one. Missing the basic of costumer service.
June 25, 2024
Unprompted review
Reply from Rocwood
Hi,
Apologies for the delay in response, we do our best to reply within 48 hours.
We suggested sending just the battery back as that is the most common fault for that item, even if the lights turned on the battery could still be faulty. However we accommodated your request and had the full item returned.
Your item was checked over and was found to be faulty. Unfortunately we were out of stock of the item at the time so we issued a full refund.
Kind Regards
RocwooD
Courier Was Awful, Rocwood Rectified
Ordered from them, came in a moderately timely manner. Due to terrible handling by the courier i was missing everything but the machine itself. Contacted them to rectify and they sent out all the missing parts. Due to using a sub par courier service this took 10 days to arrive. Very Happy with the response and rectification by the company, the people they use for deliveries however are useless.
June 5, 2024
Reply from Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Jetwasher ordered ordered on the 6th…
Jetwasher ordered ordered on the 6th June and was 'despatched' nearly a week ago. The track and trace showed its arrival at my local depot who held it for 4 days. Just checked this morning and it is now telling me it's been returned to a previous depot with a red X and 'collected' by the item. Incredibly poor customer service as my enquiries are not being returned by either Rockwood or the carrier.
June 12, 2024
Unprompted review
Reply from Rocwood
Hello Steve,
We are very sorry for not getting back to you however our staff do not work on weekends.
Once the item has been returned to us we can take a look over it to see what damage the courier is referring to. The courier have not informed us of this but from the tracking I can see it is due for delivery today.
It may just be damage to the box and if so we can get this re-boxed and sent back to you.
Sorry for the inconvenience.
Kind Regards
RocwooD
Great wee power washer
Great service from Rockford, I ordered my power washer last Saturday the 1st and it was processed on Monday and had it delivered on Tuesday 4th . Now that is a good service👍🏻 today I filled the engine with the required amount of Oil and filled the tank and pulled the cord and away I went. Brilliant. I have to say I was very happy with the pressure, I have a very large slabbed patio area in my back garden and we live next to a large Forrest so the slabs get very grimy over the winter but the new power washer was a treat. It took me less than half the time to clean it than what it did with my old power washer. Very happy. The only thing I would say is, I feel the lance is a bit short but to be fair I haven’t checked to see if Rocwood do an extended lance for. So far so good👍🏻. Cheers guys
June 8, 2024
Reply from Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Reply from Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Would definitely recommend
Easy buying experience. Great value. Delivered on time. Great product.
June 3, 2024
Reply from Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Reply from Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Very efficient
Very efficient, despatched fast and very good price . A good company to buy from
June 3, 2024
Reply from Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Great product at great price.
Great product at great price.
Delivery was super fast, especially considering it was not a small item.
I do recommend.
June 3, 2024
Reply from Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Fantastic well packaged here with in 2…
Fantastic well packaged here with in 2 days fantastic service and price
June 3, 2024
Reply from Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Receive my goods all intact was…
Receive my goods all intact was delivered in good time packaging was sealed correctly and all round happy with the quality of the goods
June 3, 2024
Reply from Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Reply from Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Reply from Rocwood
Hello Martin,
We are very sorry your pressure washer got damaged in shipping.
If you would of got in contact with us we would of been able to send you a replacement casing for your pressure washer.
Kind Regards
RocwooD
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