ROEN Reviews 

88
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional craftsmanship and stunning quality of the products, often describing them as art with meaning and exceeding expectations. The staff is frequently highlighted for being knowledgeable, patient, and genuinely caring, making the entire process personal, effortless, and enjoyable. Reviewers appreciate the bespoke service, where their visions are brought to life with precision and attention to every detail, resulting in perfect and meaningful pieces. The user experience is often described as smooth, collaborative, and stress-free, with many expressing gratitude for the guidance provided throughout the design process. However, some people mentioned that communication could be lacking in timeliness and that more forms of communication would be helpful.

What people talk about most

Product

People report positive experiences with product, with many customers expressing satisfaction with the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, professionalism,... See more

Service

Customers had positive experiences with service, consistently praising the team's knowledge, professionalism,... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing the process as seamless, easy,... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the craftsmanship and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t thank ROEN enough for creating the perfect engagement ring for us. From the very beginning, they made the entire process personal, effortless, and exciting. They truly listened to what I w... See more

Company replied

Rated 5 out of 5 stars

From start to finish, Shay and the team at Roen were able to help me bring my idea from ideation to reality. She’s super knowledgeable, isn’t afraid to take risk, and made the daunting process of buil... See more

Rated 5 out of 5 stars

I will forever be going to ROEN for all of my jewelry. I have 4 bespoke rings from ROEN now, as well as a couple of their bracelets, earrings, and necklaces. Their customer service is absolutely abov... See more

Company replied

Rated 5 out of 5 stars

I loved my experience working with Roen! James was so thoughtful, patient, and insightful, and me and my partner were able to design a beautiful custom engagement ring. We loved being able to see rend... See more


Company details

  1. Jewelry Store
  2. Bridal Shop
  3. Fashion Accessories Store
  4. Jewelry Designer

Written by the company

For decades, ROEN’s master jewelers have crafted for the world’s most selective houses and clients; today we bring that expertise directly to you. We specialize in timeless, intuitive engagement rings and fine jewelry with a modern sensibility, crafted to last a lifetime. Guided by our ethos of design, quality, and sustainability, every ROEN piece is made in New York, Los Angeles, and Italy by dedicated master jewelers using responsibly sourced metals and diamonds. We never mass-produce, choosing instead to create to order—allowing for sustainable practices, meaningful customizations, and jewels aligned with your vision. Whether with ethically sourced natural diamonds or top-tier lab-grown, our commitment is to luxury without compromise. Our dream is to be your personal jeweler for life.


Contact info

4.8

Excellent

TrustScore 5 out of 5

88 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(88)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

18k jewelry at a reasonable price!

I ordered the gaia mini hoops in 18k gold. The ordering process was seamless, with very communicative customer service. The earrings arrived quickly and are beautiful! They’re the perfect everyday earring. I’m so impressed with the quality and price point of the earrings.

February 13, 2023
Unprompted review
Rated 5 out of 5 stars

Great quality custom jewelry

I purchased my husbands wedding band from here after feeling overwhelmed with options. I thought that making anything custom would be extremely expensive but after comparing to multiple NYC jewelers, ROEN was actually the most affordable AND the quality turned out great. There isn’t much to a simple wedding band which makes the details like the finish so much more important. They also allowed me to do a custom engraving in Chinese which I thought was cool :)

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

New favorite luxury jewelry

So glad I found ROEN. I used to shop from ranges of 14k brands like Mejuri to 18k luxury like Cartier etc for my jewelry, but nothing beats the quality of design and customer service that I've experienced with ROEN. I'm absolutely obsessed with my pieces from their collection and my wishlist from this brand keeps growing. Again great customer service and support and communication on my orders! I can't wait to do bespoke with them one day!

August 29, 2023
Unprompted review
Rated 5 out of 5 stars

Bespoke tennis bracelet

Ordered a tennis bracelet for my girlfriend and she absolutely loved it. Really appreciated the high-touch customer service from the Roen team that made the entire process super smooth. Bespoke jewelry is expensive and takes a lot of effort. But the Roen team made it a seamless experience, and the product is definitely top-notch. Will definitely shop with them in the future

August 31, 2023
Unprompted review

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