Roja Parfums No.51 Reviews 9

Thank you for the delivery. And the free samples, plus the free candle.

I had almost £100 of loyalty points to be used. There was a gift for purchases of £285 or more so I decided to use the points. The gift showed in the basket even after I added my points. However, when the order was sent there was no gift included as using the points theoretically dropped the order value below £285 (yet the gist showed all the way through the ordering process). It would be easier and kinder just to tell your loyal customers to **** off.

I honestly don’t even know where to begin - this was an absolute disaster from start to finish.

I placed an order with Roja Parfums London, trusting their so-called “luxury reputation.” The order was supposed to arrive within a few days. Instead, I spent weeks waiting in complete silence - no emails, no updates, not even a single response from their “customer service.”

When I finally received a message, it wasn’t an apology or explanation - it was a shocking demand: they insisted I provide a copy of my U.S. passport just to release my $300 perfume order.
Are you serious?
As a U.S. citizen, I found this beyond unacceptable - a complete invasion of privacy and a massive red flag for how this company operates.

I would never expose my personal identification to strangers for any purchase, let alone to a brand that claims to be “exclusive.”

I cancelled the order immediately, after wasting so much time and patience. No apology. No responsibility. No professionalism.

This entire experience was a nightmare - frustrating, disrespectful, and completely mishandled at every level.
Roja Parfums’ idea of “luxury” is nothing but empty marketing hiding a broken system and a team that clearly doesn’t care about its clients.

💬 Avoid this company at all costs.
There are countless other perfume houses that value customers and actually deliver what they promise.

Roja has lost not just a customer, but many future ones, because I will make sure everyone knows about this horrendous level of service and incompetence.

If you want stress, disappointment, and regret - order from Roja.
If you want quality, respect, and professionalism - go anywhere else.

The brand a few years ago was great however over the past 2 years or so they have fallen off a cliff! No more 7.5mls you don't even get a free travel spray like you used to when purchasing a full bottle. The brand have reformulated lots of best sellers & thr new bottles are terrible quality!

Customer service doesn’t exist!
E-mailed also contacted on their website and no reply. I used to love Roja perfumes and was returning customers The quality changed and it’s worse then buying some high street cheap parfume. Definitely won’t bother with them again. Disappointed

I had a rather difficult start with Roja, whereby my new bottle had a non working sprayer when it arrived, I contacted them and they were were so so nice and so quick to respond, and they sorted the problem out so fast and without needing much from me, I will most definitely be coming back to Roja to shop and for help in the future.

On the 24th of May I ordered a bottle of Oceania. When I received it I noticed it didn't perform as well as the sample I'd previously had. I checked the batch number (16457) and on check-fresh saw it was an old bottle (well over a year old) and as I was inspecting it I noticed there was a hair inside the bottle. Not great. 

I took photos and emailed customer service expecting it to be resolved quickly but didn't hear back. I sent follow up emails, messaged on live chat - nothing. A week later I received a message from DPD saying to expect a parcel - wasn't sure what it was but it never arrived anyway. I finally spoke to someone on live chat who said they had sent a replacement but sent it to the wrong address. They said they would send it out again with a gift to apologise for my experience. Very much appreciated this. Replacement bottle arrived today without anything extra. That's fine, all I wanted was recognition that my experience wasn't up to scratch for a premium brand and a replacement bottle - but to promise to make it up to me and then not seemed disingenuous. It's left me doubting if I will purchase anything else from Roja in the future. 

Let me caveat this by saying I have 9 Roja fragrances in my extensive collection and that I am generally a big fan of the house, but the customer service is, sadly, awful and the quality of some of the fragrances seems to be getting worse.

i bought Elysium perfum cologne from Roja parfums official website .I immediately contact the customer service team about the product. performance after i received and tested . no response, zero customer service , you can't replace and refund if the product is defect,pls. Give a favor to yourself and buy from discounters, ROJA sales old stocks to the online purchases