Rokas Smart Services Ltd Reviews 

17
TrustScore 4.5 out of 5

4.6

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4.6

Excellent

TrustScore 4.5 out of 5

17 reviews

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4.6

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(17)

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Rated 5 out of 5 stars

Service Boiler

Rokas came today to service my central heating boiler and to fix my water tank leak. I’ve never had a plumber so thorough as Rokas. His work and neatness is above 100%.
Thank you Rokas😋😋

David

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

My 6th annual service with Rokas

Just had my 6th annual gas boiler and hot water cylinder service from Rokas today. Another excellent job. This year Rokas also performed a deep clean and inspection of the boilers internal furnace parts.

Rokas is a highly knowledgeable gas engineer and gives great advice and recommendations.

October 28, 2024
Unprompted review
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Reply from Rokas Smart Services Ltd

Dear Mohammed, thank you so much for sharing your experience. I really appreciate it. Please do let me know if you need further assistance.

Rated 5 out of 5 stars

Great, genuinely helpful guy!

We've worked with Rokas a few times, to undertake boiler services and to install a nest thermostat. Each time he has been friendly, helpful, insightful and an all-around great guy. Would thoroughly recommend Rokas

October 25, 2024
Unprompted review
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Reply from Rokas Smart Services Ltd

Dear Polly, many thanks for sharing your experience with my service and helping others. Please do let me know if you need further assistance.

Rated 5 out of 5 stars

Rokas is a true professional

Rokas is a professional. Kept me up to date at every step, made sure to get a good idea of what work will be needed before arriving and to minimise friction.
Then made sure to properly understand every problem I had presented, as well as what I needed (in my case it was a broken thermostat being replaced with a new one of a different brand, on a very complicated heating unit; as well as problems with the pressure) before going forward with the fixes.

Rokas made sure I was involved in the process and that everything he was doing was transparent and even educational, should I want to learn.
The end result included solutions for all my problems, some advice and a great conversation on top.

Can happily recommend Rokas. Will request his services in the future when the need arises.

October 9, 2024
Unprompted review
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Reply from Rokas Smart Services Ltd

Dear Mihail, thank you so much for taking your time and writing this review. I'm pleased to hear that you are happy! Please let me know if you need further assistance!

Rated 5 out of 5 stars

Absolutely excellent

Absolutely excellent

Rokas was extremely prompt, he was very quick to diagnose and solve the problem with our boiler. He explained everything clearly and went out of his way to procure the part we needed at the best price.

August 8, 2024
Unprompted review
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Reply from Rokas Smart Services Ltd

Dear H, many thanks for taking your time and sharing your experience about my service. I appreciate it. Please let me know if you need further assistance.

Rated 5 out of 5 stars

Great help with our Nest

We moved into a flat that had a Nest thermostat which we had no experience of - finally, after trying to understand it via YouTube videos, we found Rokas, who talked me through the whole set-up process, found the right position for our thermostat and was generally extremely helpful. Well worth the money

June 7, 2024
Unprompted review
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Reply from Rokas Smart Services Ltd

Dear John, many thanks for sharing your experience about my services and that my visit exceeded your expectations. Please let me know if you need further assistance.

Rated 5 out of 5 stars

Had an issue with the boiler and had no…

Had an issue with the boiler and had no hot water or heating all of a sudden. I called Rokas who immediately responded and helped me fix the issue at distance. Friendly and professional. Thank you!

December 21, 2023
Unprompted review
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Reply from Rokas Smart Services Ltd

Dear Adrien, thank you so much for sharing your experience about my service. I'm glad that I was able to help you remotely. Please let me know if you need further assistance!

Rated 5 out of 5 stars

Central heating expert

Rokas services the boiler at my house but has also installed my Google nest thermostat. He’s really helped with recommendations for more cost-effective use of my central heating, and also ad-hoc technical advice on the boiler and thermostat. This goes beyond what I paid him for and has been greatly appreciated. Would certainly recommend 👍

December 17, 2023
Unprompted review
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Reply from Rokas Smart Services Ltd

Dear Thomas, thank you for sharing your experience about my services. I appreciate it. Please let me know if you need further assistance.

Rated 5 out of 5 stars

Rokas came to the rescue!

Rokas came to the rescue to fix our 'no hot water' problem...

He conducted a few tests to find out what the problem was.

He checked the Nest system and water tank and replaced the motorised hot water valve.

His knowledge of heating system is second to none and I would use him again in a heartbeat!!!

September 9, 2023
Unprompted review
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Reply from Rokas Smart Services Ltd

Dear Mike, thank you so much for taking your time writing your experience. It was a great pleasure to help with your heating and hot water system. I'm sure your energy usage will drop while keeping your house warm. Please let me know if you need further assistance.

Rated 5 out of 5 stars

Rokas Smart Services has serviced our…

Rokas Smart Services Ltd has serviced our boiler annually for a number of years. We book the company every year and are very happy with the service, Rokas is very professional, diligent and good value. Recommended.

September 4, 2023
Unprompted review
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Reply from Rokas Smart Services Ltd

Dear Luke, thank you for sharing your experience with my service. It motivates me to keep up the excellent work.

Rated 5 out of 5 stars

This guy is out of this world!!

This guy is out of this world!!! Amazing service, neat and clean work and excellent customer service! Can’t recommend him enough.

September 2, 2023
Unprompted review
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Reply from Rokas Smart Services Ltd

Dead Lana, I can't thank you highly enough for sharing your experience with the service. I look forward to hearing from you in the future.

Rated 5 out of 5 stars

Rokas is a consummate professional in …

Rokas is a consummate professional in both communication and the quality of work. Probably the best experience I’ve had with any tradesperson in ~20 years. Can’t recommend him highly enough.

February 15, 2023
Unprompted review
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Reply from Rokas Smart Services Ltd

Dear Mark, thank you so much for sharing your experience with others. I appreciate it. I look forward to hearing from you in the future 😉

Rated 5 out of 5 stars

Fixed our legacy heating system problem

Rokas installed our NEST a few years ago and I reached out to him again as we had a problem with our hot tank and attic thermostat which had developed a problem. He is a real pro, the communication was great, he arrived on time, sorted the problem and we had a good chat where he explained the problem. I’d recommend him in a heartbeat for any boiler, NEST or heating service needs.

March 8, 2023
Unprompted review
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Reply from Rokas Smart Services Ltd

Dear Kevin, thank you for your time writing this review and sharing it with others. I can't thank you enough. Please get in touch with me if you need further assistance with your heating and hot water system maintenance.

Rated 5 out of 5 stars

Rokas is great

Rokas is great - always polite and friendly, but also does a fantastic and thorough job. He’ll go the extra mile to help you get your heating system set up in the best possible way too. We’ve been using him for years now and can’t recommend him enough

March 8, 2023
Unprompted review
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Reply from Rokas Smart Services Ltd

Dear Chris, thank you for writing this superb review. I look forward to helping with your heating and hot water system.

Rated 5 out of 5 stars

Rokas provided thorough service and good advice

Rokas was contactable over the weekend, advised the purchase I should make (Amazon), he arrived within hours of its delivery on Monday, installed, programmed, checked it over and gave me thorough instructions and advice on economies.

March 6, 2023
Unprompted review
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Reply from Rokas Smart Services Ltd

Dear Elen, thank you so much for taking your time and writing fantastic review about my service. Please do let me know if you need further assistance.

Rated 5 out of 5 stars

Outstanding Tradesman

Rokas really knows his stuff -honest, fairly priced, goes above and beyond. He restored my faith in plumbers!

December 17, 2022
Unprompted review
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Reply from Rokas Smart Services Ltd

Dear Mr. MB, thank you very much for a 5* review. I really appreciate. Please do let me know if you need a help with your boiler/heating system.

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