Liam and his concierge team are so professional and knowledgeable. We always get contacted the same day when we have a query. Over 1,500 nights on board booked through ROL, everything has been... See more
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Review summary
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Our fourth booking with ROL, and everyone is always friendly and knowledgeable when we call. We never feel that we are being rushed and there is no pressure to make a booking. They seem genuinely moti... See more
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ROL have just helped us to have an amazing holiday in Italy, with a cruise on Queen Victoria. The hotels (3) were really good. Clean, good sized rooms, efficient, friendly staff. Transfers were sup... See more
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ROL had an excellent offer on a Baltic cruise with Oceania. Morgan was very helpful and friendly talking us through cruising with Oceania (we’re experienced cruisers but not with Oceania). Morgan was... See more
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Company details
About ROL Cruise
Written by the company
ROL CRUISE, THE UK'S NO1 INDEPENDENT CRUISE SPECIALIST
At ROL Cruise, we're passionate about delivering exceptional cruise experiences that go above and beyond, creating unforgettable memories for our customers. With over 30 years of expertise in the travel industry, we specialise in crafting tailor-made cruise holidays that cater to the unique preferences and desires of each individual client.
As one of the UK's No1. Independent Cruise Specialist, we take pride in offering a wide range of cruise packages from renowned cruise lines, ensuring our customers have access to a diverse selection of destinations, itineraries, and ships.
Whether you're dreaming of exploring the stunning fjords of Norway, soaking up the sun on the idyllic beaches of the Caribbean, or embarking on an adventure to Antarctica, we have the perfect cruise holiday for you.
At ROL Cruise, our mission is to ensure our customers experience the difference and embark on extraordinary cruise adventures that surpass their expectations. Whether you're a seasoned cruiser or planning your first voyage, we're here to turn your cruise holiday dreams into reality.
Join Cruise Miles
Written by the company
- Save money on your next cruise booking with Cruise Miles
- Join our loyalty programme, Cruise Miles and save money on your future cruise bookings, only with ROL Cruise!
Contact info
Lexden House, London Road, Lexden, CO34DB, Colchester, United Kingdom
- 0808 304 1800
- customerservice@rolcruise.co.uk
- rolcruise.co.uk
4.9
Excellent
8K reviews
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Very helpful staff
Very helpful staff, polite and friendly, answered all my questions. The booking process was straightforward.
July 8, 2026
Reply from ROL Cruise
Thank you for your review, we are thrilled to hear that the agent was very helpful, polite and friendly. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Reply from ROL Cruise
Thank you for your review, we are pleased to hear that you find our agents professional and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Very efficient and helpful
The person that help us to make our booking was polite, knowledgable and very helpful. He took the stress out of the booking experience and we have used ROL in the past and have always been pleased with the service level.
July 6, 2026
Reply from ROL Cruise
Thank you for your amazing review, we are so pleased that you book regularly with us and that you find our agents polite, knowledgeable and helpful. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Caller was excellent and helped us a…
Caller was excellent and helped us a great deal. I would certainly recommend Callum as an advisor and ROL.
July 6, 2026
Reply from ROL Cruise
Thank you for your 5-star review, we hope you are looking forward to your holiday. We are delighted to hear that you would recommend us and that you found Callum excellent. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
I was not told about a 5% automatic …
I was not told about a 5% automatic discount on booking, off the fares quoted to me
July 6, 2026
Reply from ROL Cruise
Thank you for your 4-star review, we hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Great selection of cruises
Excellent pricing, friendly staff and great selection of cruises to examine
July 3, 2026
Reply from ROL Cruise
Thank you for your review, we are delighted to hear that you find our agents friendly. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
We booked our cruise with the minimum…
We booked our cruise with the minimum of fuss by going through ROL again. They were also very helpful in advising us to the location of our cabin.
July 6, 2026
Reply from ROL Cruise
Thank you for your review, we are pleased to hear that you find our agents very helpful. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Great knowledge
I received a call back, quickly. We discussed what we needed and Chris was knowledgable and really helpful. Great, specialist information. It made booking a pleasure.
July 6, 2026
Reply from ROL Cruise
Thank you for your review, we are delighted to hear that you found Chris knowledgeable and helpful. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Reply from ROL Cruise
Thank you for your 4-star review, we hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
As ever - great service
As ever. Staff (Liam) very helpful & knowledgeable.
Listened to what I wanted & made the appropriate arrangements very quickly. I didn't need to hang on the line. They phoned me back with all the necessary information. Highly recommended.
July 6, 2026
Reply from ROL Cruise
Thank you for your review, we are delighted to hear that you found Liam very helpful and knowledgeable. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
ROL are always a pleasure to deal with
ROL are always a pleasure to deal with, great prices and service, and with an excellent customer loyalty scheme, ROL are the only cruise company I will now use !
June 10, 2026
Reply from ROL Cruise
Thank you for your lovely review, we are so pleased to hear that you always have a good experience with us. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
polite helpful
July 3, 2026
Reply from ROL Cruise
Thank you for your review, we are pleased to hear that you find our agents polite and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Reply from ROL Cruise
Thank you for your review, we are delighted to hear that you found Shane very informative. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Great Service and quality cruises
Great selection of cruises with good itineraries and like that packages where good value and available are included. We have booked a quite a few of our cruises through ROL as we have found that the Cruise Consultants are always friendly, knowledgeable and helpful in finding best cabins to suit us as well as deals or onboard credit available throughout the booking process. Paperwork is thorough and emailed promptly.
July 5, 2026
Reply from ROL Cruise
Thank you for your amazing review, we are so pleased that you book regularly with us. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
I received very good service from your…
I received very good service from your operative and booking the holiday went very smoothly
July 5, 2026
Reply from ROL Cruise
Thank you for your review, we are so pleased to hear that our agents provided very good service. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Reply from ROL Cruise
Thank you for your review, we are thrilled to hear that you found the agent knowledgeable and the booking process was straightforward. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Reply from ROL Cruise
Thank you for your review, we are pleased to hear that you find our agents efficient, informative and friendly. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Reply from ROL Cruise
Thank you for your 5-star review, we hope you are looking forward to your holiday. We are so pleased to hear that you found the booking process easy. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
We are happy with the service
July 5, 2026
Reply from ROL Cruise
Thank you for your 5-star review, we hope you are looking forward to your holiday. We are delighted to hear that you are happy with the service provided. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Lovely experienced staff
Lovely experienced staff, a pleasure to speak to this lady on the telephone. Staff always si helpful. Couldn't ask for more.
July 3, 2026
Reply from ROL Cruise
Thank you for your review, we are so pleased to hear that you found the agent experienced and helpful. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
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