ROLI Reviews 1,353

excellent service,
kind, speedy, and effective!

1st letdown: I placed my original order on December before Christmas, as it was marketed that it would arrive just before or after the xmas break. …

2nd letdown: ROLI is poor in communication, it took me 2 months before i had a response from costumer service on the delay, which then was said that all would arrive in March 2026. Airwave arrived out of nowhere, without tracking info provided.

3rd let down: receiving sparkly email dd 5 march 2025 from the CEO 'personally' to state ROLI experienced component delivery issues in the factory, and shipments of the ROLI piano would be further delayed with 6-8 weeks.

4th let down: we are now in mid-April (6th week) from that email in early March 2026, and the tracker for the ROLI piano still shows as 'not been processed'; which cannot be true if you can estimate a 6-8 weeks delay!!! As compensation, for the second time, we received an a half year extension of ROLI's piano learning subscription service, that, in fact, we cant use without having the piano, so what is the use of it?!

Unfortunately, I have to agree with most other costumers here that experienced similar delays with the December 2025 orders - i have had 2nd hand ROLI products in the past, and its good architecture and well manufactured — but delivery failures and non-existent customer support are beyond professional for a company producing premium products.

I cannot, in good conscience, recommend this company to anyone. Safe yourself the hassle. Consider yourself warned.

P.S. — to anyone of ROLI responding to this prompt, don't apologize for your incompetence, that only confirms it.

I'm a disabled person and ordered a Roli Keyboard during the Black Friday sale in December and still have not received my order. They claim early May but even then I'm skeptical. They do not advertise their manufacturing errors on their website and suck people into buying into a waitlist. This is unacceptable business practice and I'm calling it out as such. I've had to put my music production on hold this entire duration because I set my studio up for MPE software and this is the ONLY keyboard in the market in this price range which qualifies. Holding customers hostage feels terrible and all I want to do is create and you cost me six months of my life.

Still have not received my order placed back in December 2025. For the amount of money you would expect to have the product within a couple of weeks. Now I have received another email saying it will ''hopefully'' be delivered in May.
Terrible service so far

I placed ordein December 2025 and the product was never shipped. It was promised to be sent in two weeks.

Since then, I have sent multiple follow-ups asking them to remove the hold, confirm shipping, and provide an updated timeline.

I still have not received shipment, tracking information, or a clear response. At this point, the most frustrating part is not just the delay, it is the lack of communication and lack of accountability.

A company selling premium products should be able to provide basic order support, timely updates, and a clear resolution when something goes wrong. Based on my experience, I cannot recommend ordering from them.

I really like the product AND the customer service. I received the in stock product really soon. And the product is amazing, as lovely as the tutorials I saw online. My kids love it. Due to circumstances I wanted to cancel the postponed part of the order. And they handled it quickly and refunded the money just like that.

I placed my original order on December 5th, 2025 — over four months ago — hoping a ROLI keyboard and AirWave attachment would arrive in time for Christmas. They did not.

When support finally responded (roughly two months after my order), I was told a shipping error was to blame and that I'd need to be patient. I was assured it would arrive by mid-March. I was let down but held out hope. This was for my girlfriend for Christmas, so she could grow as a pianist in the church worship group.

It is now April 3rd 2026. Four months since my original purchase. Nothing has arrived. No updates. Complete radio silence.

I genuinely believe these are good products — but delivery failures and non-existent customer support speak louder than any spec sheet. I cannot, in good conscience, recommend this company to anyone.

Consider yourself warned.

P.S. — If ROLI's marketing team happens to see this before their support team does, maybe they can nudge someone into action. I'm not holding my breath.

I am writing to formally express my dissatisfaction regarding the complete lack of follow-up on my order/service and the unacceptable delay I have experienced.

It has now been 5 months since I have been waiting, which is an extremely unreasonable amount of time, especially considering the high cost of the product. For a product at this price point, I expected a much higher standard of customer service, communication, and professionalism.

Throughout this period, there has been little to no proper update, no clear resolution, and no adequate support regarding the status of my case/order. This level of service is simply unacceptable.

Waiting 5 months without a satisfactory solution is far beyond what any customer should be expected to tolerate. The lack of communication and the failure to resolve this matter in a timely manner have caused significant frustration and disappointment.

At this stage, I have lost confidence in the company’s ability to properly resolve this issue. Therefore, I am formally requesting a full refund.

I ask that this matter be treated with urgency and that my refund be processed as soon as possible.

If this issue is not resolved promptly, I will have to consider taking further action through the appropriate consumer protection channels.

I look forward to your immediate response.

Edit - 14/04/2026: Still waiting for ROLI to get in touch to process a return.

I pre-ordered a Roli Piano in January 2025 and received it in November. I love the product but unfortunately, the unit has several quality issues. Some keys squeak/click and have low sensitivity. The unit also has power issues and eventually stopped powering on entirely.

I raised a ticket in December 2025 and it took 6 weeks to get a response. Since then, my replacement date has been pushed from March to May 2026. Due to these delays, I've requested a refund but have yet to receive a reply.

As a long-term fan who experienced similar quality control issues with early Lumi Keys (which ROLI eventually replaced with good units), it's disappointing to see that the QC problems persist.

The registration and activation of Strobe2 and Cypher2 is not being easy at all. At the moment I have not yet been able to activate these Apps nor do I have them present in my Roli Connect

The technical support is friendly and precise, they resolved my request satisfactorily

Looking at the reviews here I can see that many people are having the same issue with delivery as I am having. I ordered the seaboard and Airwave bundle back in 2024 in the presale and I am still waiting for the Airwave to arrive. I have just been updated that it will now not ship till early May. Just wondering why it’s taking so long when I can see here that some people have received their Airwave a few months after they ordered it. Apart from the extreme delay my son is quite happy with his seaboard

Updated 31 March 2026

a big credit to Trustpilot for reviewing and reinstating my post. This morning I received confirmation that ROLI had requested my review be removed on the grounds of it being “defamatory.” After assessment, Trustpilot determined it was not and reinstated it.

I will be providing this latest information to the relevant law enforcement authorities, who are making enquiries into my complaint. The facts are straightforward. I have been waiting over two years for delivery, with repeated delays and changing explanations.

At best, this is poor business practice. At worst, it raises questions as to whether taking money without supplying the product could amount to a breach of UK law. That is ultimately a matter for the Police to determine.

At this point, it is reasonable to ask: where has the money gone, and why do the explanations continue to shift? The explanations provided to date have been inconsistent at best.

There are clearly a multitude of unhappy customers reflected in public reviews. I can only assume there are more beyond what is visible, which is concerning. I trust the authorities will take a close look at this situation.

A message to ROLI - provide the product, or provide a full refund. Stop taking people’s money without fulfilling your obligations and some free advice: take a more considered approach before attempting to shut down customer feedback.

For me, this is no longer about the money. It is about the fact that you have taken payment and not delivered the product.

I have a strong background in law and am well resourced to pursue this properly. You would be better served understanding who your customer is before taking this approach.

I guess it would be great if we were actually receiving what we ordered within the promised timelines
As For the Piano

Let's see, batch 16 U.S. was supposed to ship already. It's been listed as "shipping" for more than a month.

Batch 17 was supposed to ship "mid March" Welp, mid March has come and gone.

Batch 18 was supposed to ship mid to late March, but we can't count on that one because batch 17 hasn't even shipped yet and March is over in 2 days.

I ordered my piano on Dec 10th. The web site stated it would be shipped end of January. But the end of January came and I received an Email stating because of supply issues I would instead receive my order early April and would get a free year of the learning app for my trouble. (people are now reporting the codes have expired)
Having kept a close eye on the Batch order schedule on Roli's, I now have zero confidence in receiving anything as promised as the dates for previous batches have come and gone with zero changes or updates. Even worse I see reviews of people waiting a lot longer.

I think it's time to tell people how to request their refunds promptly, because it is apparent that promises are not going to be kept.

Thank you soo much, ROLI! It is MY Keyboard! It was made for me! Thank you ROLI Support, you are very helpful. I will follow you and wait for news. Stay well ROLI.

I ordered a piano on December 5th, hoping to give it as a Christmas gift to my kid. I received a confirmation email thanking me for preordering the piano and stating that it would be ready in January. I was disappointed but accepted that maybe I had missed this detail while shopping. I bought something else for Christmas and waited patiently.

January came, and I got an email from Roli. I was excited, thinking it would be a tracking number… but no. It was another delay notice, this time saying my item would ship in early April. Now it's almost April, my order still isn’t even marked as processed (and it should be if they were to acutally make it on time).
ONE EMAIL. 3 MONTHS WAITING.

And as a “sorry” gift, Roli sent me a code to use their app. Thanks I’ll be sure to use it ONCE I RECEIVE MY PIANO! Oh wait… other buyers report the codes are already expired before their items even arrive.

Embarrassing.

Second order Jan 26

After being told there was a “Shopping basket” system error at the time of my first order (Nov 2025 - ordered in the hope would arrive by chrismas…. It did not!), was told by support, when they finally got back to me 2 months after the order…they said I would have to raise another order that I was assured would arrive mid March.

It’s now 23rd March 2026 5 months after the original order - items have still not arrived! And no order update

Tried to contact support March 18th, 20th and 23rd … radio silence.

I think these products are good but with delivery and support ( or lack there of) I can’t, in good conscience recommend this company to ANYBODY!!!

YOU HAVE BEEN WARNED

P.s you never know if there marketing team picks up on this review I may get some progress, not holding my breath….

UPDATE 24th March 26
Day after adding this review got a tracking number from Royal Mail AND a message from ROLI via trustpilot apologising (again) and asking for my order details! Which I have now updated via trustpilot.

Moral of the story, if you want an update from ROLI support, write a scathing review here and you seem to get a response.

All that said…. I still have not got my items!

UPDATE 26th March 2026
My items have arrived!!. I thank ROLI for completing my order. It’s been a long road. I got a Royal Mail confirmation that the items had arrived followed by a messag From ROLI support confirming the same thing. Everything is accounted for and working.

If ROLI can just work on their deliver pipeline and comms with Customers I’m sure they will succeed.

I will not be updating my star rating. A delivery time of 115days or

936,000 seconds
165,600 minutes
2760 hours
115 days
16 weeks and 3 days

does not warrant it

So I have 2 complementary codes for the ROLI app, neither of which work, my guess is they have timed out due to them not being used

COMPX9FEAM
And
COMP68JTNH

If someone could sort this out for me for inconvenience caused that you be great.

PS
TRACKING WEBSITE STILL SHOWS as

ORDER READY TO BE SHIPPED

PPS
Sarah in support a raise, if not for her I don’t think I’d ha ever got my order

DO BETTER ROLI

I really wanted to like the Seaboard M, but I initially struggled with it, due to weird behaviors at first I thought were skill issues. Then life got in the way, and I had to set it aside for a few months. Next year, when I got back to it, I stumbled upon a comment somewhere describing similar issues to what I was experiencing, with a reply from Roli encouraging the user to contact them for a replacement.
I did as well; they were absolutely kind and competent, and eventually sent me a replacement which works flawlessly and is frankly great.
Turns out they had to deal with a batch of faulty sensors for their products. Sucks, but they dealed with the issue with the utmost professionality.

Just got an answer from support... 9 weeks after creating the ticket. Things are not looking good.

" We’ve recently been experiencing a higher volume of inquiries than usual, which has unfortunately led to longer response times."