Rollyspin Reviews 29

TrustScore 2.5 out of 5

2.5

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2.5

Poor

TrustScore 2.5 out of 5

29 reviews

5-star
4-star
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1-star

Replied to 31% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Built a balance now just waiting for withdrawal.

Thought I’d give this casino ago. After depositing quite bit I managed to build a balance on the slots which was great fun! Currently 27 hours from submitting a withdrawal. Still pending.. will keep updated but hopefully will receive funds very soon

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

I would just like to say that rolly…

I would just like to say that rolly spin has 250 of my winnings and wont release it till I send them a photo of my passport a bank statement through pdf format and a utility bill and proof of the date I spent money on there which they already have cause they have my bank details I really dont get why they need all these important personal details really beginning to think its a scam please let me know if anyone else has had to send so much personal stuff to get whats owed they didn't need all this verification when they took your money sent all the correct documentation and its still not enough so please give them a wide birth they still have my 250 winnings and dont seem to want to part with im a 65 Yr old pensioner and was looking forward to going on a spending spree with what I had won fat chance now

April 11, 2026
Unprompted review
Rated 1 out of 5 stars

I have a withdrawal pending since…

UPDATE: UPDATE:

It has now been over 7 days with ZERO response from the casino.

They previously confirmed that my withdrawal is valid, secured, and “on its way”, but since then I have been completely ignored on both email and live chat.

This is extremely concerning and unacceptable

I have a withdrawal pending since February 20.

The casino confirmed multiple times that:
• The withdrawal is valid and secured
• There are no issues or restrictions
• The payout is “on its way”

However, I have not received my money, and for the past several days I have been completely ignored by both email and live chat.

This is extremely concerning and unacceptable.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Please dont listen to all these…

Please dont listen to all these negative comments, I did and made me go crazy thinking I wasn't going to get my winnings. I even emailed rollyspins non stop.. I feel stupid now. I got my winnings, took like 27 hours to process and had a instant bank transfer.
The big bass games are my favourite you win big on the bonus rounds.

April 6, 2026
Unprompted review
Rollyspin logo

Reply from Rollyspin

Hi there,

Thank you for taking the time to share your experience. ❤️ We completely understand that waiting for a withdrawal can sometimes feel stressful, especially after reading different opinions online. We're really glad everything was processed successfully and that you received your winnings.

It’s great to hear you’re enjoying the Big Bass games as well - those bonus rounds can definitely be exciting! ⭐️

If you ever need any assistance in the future, our support team is always here to help.

Best regards,
RollySpin

Rated 1 out of 5 stars

Don't join stay away.I have put loads…

Don't join stay away.I have put loads on only took once and that's when I first joined, i've asked several times for over a month.For my account to be closed due to the lack of wins given by the site, they have ignored this request. Even though I've told them that they're having an effect on my mental health. And my gambling is getting out of control. The site stuff are very rude. Don't want to deal with t. Request, keep getting told. It's been dealt with and it's a priority but nothing's been done for a month to close the account. They don't care about anything making profits.

March 30, 2026
Unprompted review
Rollyspin logo

Reply from Rollyspin

Hi there,

Thank you for sharing your feedback. We’re sorry to hear about your experience.

Requests related to account closure and responsible gambling are handled by our support team, and they will be able to review your case in detail. Please contact our support team directly so they can investigate the situation and assist you further with your request.

Your wellbeing is important, and our team will make sure your case is reviewed appropriately.

Rated 1 out of 5 stars

Only just joined this site as I liked…

Only just joined this site as I liked the games...deposited about 80 and hit the bonuses on a variety of games about 3 times..what a joke 🤬

March 30, 2026
Unprompted review
Rollyspin logo

Reply from Rollyspin

Hi there,

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.

Casino games are based on random outcomes, so results can vary each time you play. However, if you have any concerns about your gameplay or experience on the site, please feel free to contact our support team and they will be happy to review your case and assist you.

Rated 5 out of 5 stars

Great slots!

March 27, 2026
Unprompted review
Rollyspin logo

Reply from Rollyspin

Thank you for your review! We’re really glad to hear you’re enjoying the slots. 🎰

We hope you continue having a great time playing, and if you ever need any assistance, our support team is always here to help.❤️

Rated 1 out of 5 stars

SCAMMERS

STAY AWAY. Contacted them numerous times asking to close my account and they just ignore all requests. They are just complete scam artists trying to get you to deposit more against all responsible gaming regulations.

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

Crooks is what comes to mind about this…

Crooks is what comes to mind about this casino. I've been asking for my account to be closed for months and at first they emailed me back but now they just ignore me. You go on their live chat which is a waste of time they cant help and say wait to hear back by email. They do not pay out if your lucky enough to even win. STAY AWAY theres other sites out there.

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Shocking casino

Shocking casino, will not self exclude me after numerous times of asking. I sent the relevant documents required and they just keep sending emails back saying we are looking into, some have even said we can give you a bonus as you qualify for it. Disgusting behaviour

March 14, 2026
Unprompted review
Rated 1 out of 5 stars

Seems dodgy as I’ve asked to close my…

Seems dodgy as I’ve asked to close my account and they’ve asked for all my documents to close my account include bank statement or payslip ! Ridiculous just permanently close my account simple !!!

March 9, 2026
Unprompted review
Rollyspin logo

Reply from Rollyspin

Hi there,

Thank you for sharing your feedback. We’re sorry to hear about your frustration.

In some cases, our team may request verification to process certain account-related requests in line with our procedures. We kindly ask you to contact our support team so they can review your case and assist you further with your account closure request.

Rated 5 out of 5 stars

Great site and good customer service…

Great site and good customer service would recommend

March 5, 2026
Unprompted review
Rollyspin logo

Reply from Rollyspin

Hi there,

Thank you for your kind words! We’re really glad to hear that you’re enjoying the site and had a positive experience with our customer service. Your recommendation truly means a lot to us.

If you ever need any assistance, our team is always here to help.

Rated 5 out of 5 stars

Great casino best games highly…

Great casino best games highly recommend for fun and great customer service

March 4, 2026
Unprompted review
Rollyspin logo

Reply from Rollyspin

Hi there,

Thank you for the wonderful review! ⭐ We’re really happy to hear that you’re enjoying the games and that our customer service made a positive impression. Your recommendation means a lot to us.

We hope you continue having a great time, and if you ever need any help, our team is always here for you.

Rolly Spin

Rated 5 out of 5 stars

Best casino where i played

Best casino where i played! Very nice communication with chat! fast withdrawal 24h! For 1 month win 5k £ and all withdrawal without any problems pay!

February 23, 2026
Unprompted review
Rollyspin logo

Reply from Rollyspin

Thank you for your great review! 🌟 We’re happy you enjoyed our fast withdrawals, smooth payments, and friendly support. Congrats on your amazing wins - and we wish you even more luck ahead! 🍀

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

Whatever you do do not deposit you will…

Whatever you do do not deposit you will not get paid out if you win there live chats lies to you and sends you around in circles. Nothing to do with id or anything like that they just won't pay you out. So far over four weeks it was been checked by the game providers I've been priority ten times it's been processed 6 times it ls been send but there was an issue which was resolved apparently it'll be in in 72 hours now apparently it's back at the beginning and been checked by the game providers and everyone else I've spoke to in the last three weeks was lying Emily William jack were young on live chat according to Anna on live chat I've got all the screen shots (it's is the 24th of Feb now still money a month later) new update 3rd of march still not paid out coming up to six weeks now I'm still on priority and still been checked by game providers which I was told in live chat four weeks ago was done but it's still been checked according to their customer service is a joke site full of lyers. Still waiting still been checked by providers. Ended up wasting the money for the fun of it these will never pay you out don't deposit is my honest advice. 16/03/26

January 24, 2026
Unprompted review
Rollyspin logo

Reply from Rollyspin

Thank you for sharing your feedback. We’re sorry to hear about your frustration and understand how stressful delays can be.

After reviewing your case, we can confirm that your withdrawal was not denied or rejected, but temporarily delayed due to technical and verification-related checks, which are required by both payment providers and game suppliers. These procedures are mandatory and applied equally to all players to ensure secure and compliant transactions.

At no point was there any intention to mislead. Different agents may provide updates based on the latest system status, which can sometimes change during processing, leading to confusion - we sincerely apologize for this.

Your case remains under active review, and we are committed to resolving it as quickly as possible. If any additional documentation or clarification is required, our team will contact you directly.

We appreciate your patience and thank you for bringing this to our attention.

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