Rollz Germany 

Complete disregard to repeated inquiries about receiving payment for order. This company has no steady modus - it can either be all over good service, or, just absolutely don’t care. Depending on day of the week.

My order wasn’t delivered because the smell was too strong for the UPS courier (I assume the parcel was packed incorrectly); as a result, it ended up with the police, where it was tested and found to contain a standard 20% THC, which is illegal in most of Europe. Be careful what you buy, because you will be held responsible for it, not the ‘company’.

I am waiting now 11 days for my order, GLS send it back to you and yor Employee has taken the order and signed it so u are in possesion of my order. U refuse to anser me i wrote 2 Mails and 2 times on ur website und customersupport and i got nothing from you i want my money back! No delivery no payment.

had a problem with a faulty vape and asked the support to replace it, at first they answered very quick and asked if i tried other chargers and outlets to witch i answered i did and then their message said if i would want a replacement or a refund to message them, and i did and asked them to just replace the faulty one and i have been waiting 3days for an asnwer and just nothing

Hello, I placed order number 8889944 on March 12, 2026. I haven't received the order, and I've sent several messages but haven't received a response. I expect a reply, or I will be forced to file a complaint.

As a long-time weed smoker, I honestly can’t tell what’s in those vapes. The high is okay, I guess, you get numb, but the aftermath is terrible. I used those vapes for a week and lost all will to live, with zero thoughts in my head. All the joy in my life disappeared, and all I could do was lie down. It felt like coming down from E or something.

Do not recommend THCA or whatever the hell is in those vapes. Stick to real weed. My friend smoked my vape and had eight panic attacks back to back. Not good stuff. Just threw €170 worth of stuff from Rollz in the bin.

Total scam. This "store" is very harmful to the cannabis movement and they are nothing more than little scammers. I paid €10 for fast delivery and it's been 4 days since my order is being prepared. Before buying I was having a lot of issues with the payment maybe I should've stopped there. I'm gonna file all complaints available and report them to the authorities.

I placed order #88812818 on March 31st, and after almost two weeks, it is still marked as “in preparation” with no updates.

I have tried contacting customer service through multiple channels (WhatsApp, email, Instagram, etc.), but I haven’t received any response. I also received an email asking me to review the order, even though it hasn’t even been delivered.

If I don’t receive a clear update and confirmation of shipment soon, I will proceed with cancelling the order and requesting a refund through my payment provider.

I hope to hear back from customer service as soon as possible.

Renato Cardillo.

Ah Seems like a scam so far packed says it’s waiting for details for the past 2 days nothing has changed in the tracking app tried reaching them with email an the phone number not a single response from either one so far I ordered from rollzeurope

Update I did receive a message from ups today for my package so they did send it out but support still hasn’t responded so the support is pretty bad but I they do ship out there itmes

Update I received the packed everything is good but they really need to work on there support thats about

Its not good at all , synthetic za …the high is so bad it gives you anxiety and bad vibes pls do not buy from these scammers , they say thca but its not just go outside and find yourself a good dealer and ur gtg

On Friday I
placed my order for the following items: 10-OH HHC Superior Live Resin Cartridge – 1 ml (97%) and ROLLZ 510 Thread Cartridge Battery – Universal

I did not receive any order confirmation email or any email with tracking information, yet €47 were charged to my card because I used the 15% discount code WELCOME15.

Since Friday I have not received any email. I have contacted the company twice on WhatsApp and sent two emails with a screenshot of my bank statement showing that €47 were charged from my card.

If you do not reply, refund me, or send the items, I will be forced to proceed with legal action.

Every Thing is good exapt the delivery they are not so exactly. The goods are really good. But you must try to find yours favorites.

Totally dissatisfied, very unfortunate that the employees addressed my address incompletely and very annoying because no one could be reached
I had to call UPS afterwards, I'm very disappointed

FAKE PRODUCT , DOESNT CONTAIN WHAT IT SAYS ! THEY MAKE FAKE LAB REPORTS

"Good afternoon,

The certificate is 100% fake. This is not the first time this company has misused our certificates. We have already reported them.

Due to these incidents, our certificates have had a QR code for months now to prevent such forgeries.

Could you please send me the certificate as an attachment?

We have already tested several of their products and they have never contained what is stated on the label.

If you still require an analysis in the future, we will be happy to assist you.

Best regards,"

A+++++. Top notch product.

They sell the best vape in Germany. Loved their product. Recommended

They have the best product in the market. Loved it.

I tried multiple times to get in contact with them via mail, via whatsapp, via telegram (not sure if they're theme tbh) but they went dead silent for about a week.
My parcel was due on Fri 20th February 2026 via UPS but the courier never delivered anything, not even tried to deliver, they simply didn't do anything with my parcel and on Monday 23rd the parcel was sent back to them and correctly received by rollz on Thursday 26th of February (proof of receipt on UPS website).
As of today the only answer I was able to get from them is "You requested to return the package" and nothing more, no evidences, no contact, nothing.
Not even an apology for the inconvenience a plain:
"looks like you have requested it - we cant do anything with delivery after the package is sent.
If you need more information please contact UPS directly.".

I suggest to stay very far from this company as this seems to be a scam or at least a very low quality service.

UPDATE
The support team reached me, they say they will refund me but no refund so far.
I asked how and when but no answer yet.

I ordered from rollz europe aaa+ cali mix. Had problems with the payment but the support resolved problem... All was good and support was all the time with me until my order was confirmed thats why i give 5 stars... I took abit time but all was solwed... And now i am waiting for my order. Werry satisfied next time will order again