I would be very careful to inspect…
I would be very careful to inspect everything immediately when ordering from RO’MA Carrelage. The company is an established French business and there are plenty of positive reviews, but I also found several customer reports concerning damaged tiles, packaging problems and delivery delays.
One customer reported a two-week delivery delay, while another reported receiving a damaged sample. There is also a disputed complaint alleging a significant quantity shortage. RO’MA responded to that particular review by saying it could not identify the order, so I would not treat that allegation as proven.
What concerns me most is the company’s own delivery procedure: customers are expected to check quantities and condition very quickly and report problems within a short timeframe, with detailed evidence. For expensive or large tile orders, I would photograph everything on arrival, check the quantity and condition before accepting the delivery, and keep all documentation.
The overall picture is mixed rather than simply good or bad, so I would do my checks carefully before placing a large order.
Reply from RO'MA Carrelage
Bonjour,
Il apparaît clairement que ce message n'émane pas d'un client, mais d'un profil automatisé (bot) :
Le numéro de référence fourni (« come on my mail ») est une tentative de spam évidente.
Le texte ne décrit pas une commande réelle, mais constitue une synthèse générée automatiquement à partir d'autres commentaires trouvés sur Internet.
L'auteur n'a jamais passé commande chez RO’MA Carrelage. Ce message ne repose donc sur aucune expérience vécue et n'a aucune valeur.
Bien cordialement,
Service Client - RO'MA Carrelage