Roma Heating Reviews 79

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great team of staff allways willing to help, we have been using these guys for years & they never fail to do the right job. The materials are good quality & we have no need to look elsewhere. Keep up... See more

Company replied

Rated 5 out of 5 stars

We have laid 1000s of sqm of underfloor heating over the years and Roma are the best company we’ve dealt with, good fair trade prices, products of top quality, excellent technical backup, prompt deliv... See more

Rated 5 out of 5 stars

We've been using Roma as our exclusive underfloor heating supplier for over a decade now. Nothing is ever too much trouble. Deliveries are always prompt, and complete, and the service is second to non... See more

Company replied

Company details

  1. Heating Equipment Supplier
  2. Boiler and Heating Service
  3. Home Improvement Store
  4. Kitchen Remodeler
  5. Technical Service

About Roma Heating

Written by the company

Roma Underfloor Heating – Quality You Can Feel Under Every Step

Why Choose Roma Heating?

At Roma Underfloor Heating, we’re passionate about delivering high-quality, reliable underfloor heating systems suitable for almost any floor covering — including tile, stone, wood, laminate, and carpet.

We don’t just supply products — we invest time, money, and expertise to ensure every system is fit for purpose, supported by trained advisers and a knowledgeable technical team ready to guide you every step of the way.

Our Promise to You

Your comfort and satisfaction are at the heart of everything we do. We pride ourselves on making your experience as smooth, enjoyable, and hassle-free as possible.

We know underfloor heating can feel overwhelming at first — that’s why we’re here to simplify the process, answer your questions, and give you confidence in your choice.

Expert Support at Every Step

Not sure where to start? No problem. Our underfloor heating specialists are just a phone call away, ready to help with advice, guidance, and product knowledge so you can feel secure in your decision.

Visit Us

Roma Underfloor Heating
Unit 9, Trojan Industrial Estate
Paignton, Devon
TQ4 7EP

Roma Underfloor Heating – Comfort From the Ground Up

High-quality, reliable heating systems designed to work under every floor type

At Roma Underfloor Heating, we provide premium underfloor heating solutions for tile, stone, wood, laminate, and carpet.

Our expert team is dedicated to making your experience simple and stress-free, offering the best products, trusted advice, and personal support every step of the way.

Visit us at Unit 9, Trojan Industrial Estate, Paignton, Devon, TQ4 7EP.


Contact info

4.8

Excellent

TrustScore 5 out of 5

79 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

used Roma for years now

used Roma for years now, sales team are always very helpful, never had any problems with any of their kit

April 20, 2026
Roma Heating logo

Reply from Roma Heating

Hi Terry,

Thank you for your kind words and is always a pleasure to assist you on your projects.

Look forward to hearing from you again soon and hope you have a great weekend.

Warm Regards

Mike
Roma Heating LTD

Rated 5 out of 5 stars

Easy online ordering

April 15, 2026
Roma Heating logo

Reply from Roma Heating

Good Morning Mark,

Thank you for taking the time to share your feedback. It means a lot coming from a loyal, long-term customer.

If you need any assistance in the future, please don’t hesitate to get in touch with the team at Roma Heating—we’ll be more than happy to help.

Warm Regards

Rob
Roma Heating LTD

Rated 5 out of 5 stars

Great team of staff allways willing to…

Great team of staff allways willing to help, we have been using these guys for years & they never fail to do the right job. The materials are good quality & we have no need to look elsewhere. Keep up the good work.

March 25, 2026
Unprompted review
Roma Heating logo

Reply from Roma Heating

Good Morning Steve

Thank you so much for your continued support and for taking the time to leave such kind feedback — it truly means a lot to us.

We're delighted to hear that you've consistently had positive experiences with your purchases.

Customers like you make what we do incredibly rewarding, and we’re always here to ensure you receive the same great service every time.

We really appreciate your loyalty and look forward to serving you again soon!

Warm regards,

Mike
Roma Heating

Rated 5 out of 5 stars

Great service

Really helpful when the courier was not so good.

March 9, 2026
Roma Heating logo

Reply from Roma Heating

Good Morning Simon,

Thank you for your order and for taking the time to offer your experience with us.

It is great to hear that we could assist you with this issue, and hope the delay in receiving the insulation boards did not inconvenience you too much.

If you need our help in the future, then please don't hesitate in getting in contact with the team.

Warm Regards

Mike
Roma Heating LTD

Rated 5 out of 5 stars

Would thoroughly recommend Roma…

Would thoroughly recommend Roma Heating. Very helpful and knowledgeable and helped get our under floor heating back up and running .Very satisfied customer.

March 9, 2026
Unprompted review
Roma Heating logo

Reply from Roma Heating

Good Morning Simon,

Glad we could assist you with the UFH and thank you sincerely for your review.

Great to hear the underfloor heating is back up and running and always nice to help customers in situations like yours.

Speaking to your installer over the phone and looking at his warranty submission, I have no doubt the UFH has now been fitted correctly.

Warm Regards

Graham
Roma Heating LTD

Rated 5 out of 5 stars

Excellent in responding to my request…

Excellent in responding to my request and recommending the product that I need. In addition they sent me very useful documentation that will help me with the installation

January 6, 2026
Roma Heating logo

Reply from Roma Heating

Good Morning Clive,

Thank you for your order of the RWi5 Wi Fi thermostat and great to hear that we could assist you before an order was placed.

Any questions or queries once your new thermostat is installed, please don't hesitate in getting in touch.

Thank you sincerely for taking the time to review the service from our team, which is greatly appreciated by all the team at Roma Heating.

Warm Regards

Mike
Roma Heating LTD

Rated 5 out of 5 stars

Easy to order

Easy to order, good prices and fast delivery

November 25, 2025
Roma Heating logo

Reply from Roma Heating

Thanks Geoff.

Your continued loyalty to the Roma products is greatly appreciated.

From all the team at Roma, thank you for choosing us as your trusted UFH supplier.

Warm Regards

Graham
Roma Heating LTD

Rated 5 out of 5 stars

Exemplary service

The thermostat controlling my bathroom underfloor heating developed a fault a few years after installation. Roma were very responsive when I contacted them to report the fault, sending out replacement parts speedily to get me up and running again in the very cold weather.
Their customer service has been exemplary, I thank you so much.

November 10, 2025
Unprompted review
Roma Heating logo

Reply from Roma Heating

Good Morning Chris,

Thank you so much for your kind words and for taking the time to share your experience.

We’re delighted to hear that you were pleased with the support you received and that the replacement parts helped get your heating back up and running quickly—especially during the cold weather.

Our team is committed to providing responsive, reliable service, and it’s wonderful to know this made a difference for you.

If you ever need anything in the future, we’re always here to help.

Warm Regards

Graham
Roma Heating LTD

Rated 5 out of 5 stars

10 out of 10

Been using Roma heating for over 7 years now and they are just consistently brilliant. Built a really good relationship with the guys there who are just fantastic.
I deal with Graham mostly and i can’t think of a better company front man than him. Very knowledgable and down to earth.
5 star from me

October 29, 2025
Unprompted review
Roma Heating logo

Reply from Roma Heating

Good Morning Lewis,

Thank you so much for taking the time to write this review and for your continued custom, always great to see you in the showroom and assist you on your wet room and under tile projects.

I will pass your comments on to my colleague Graham and look forward to seeing you in the shop soon.

Warm Regards

Rob
Roma Heating LTD

Rated 5 out of 5 stars

Speedy delivery.

Phoned through as I had missed the cut off point for next day delivery but they were able to process for me to receive the following day.

August 19, 2025
Roma Heating logo

Reply from Roma Heating

Hi Graham,

Thanks for the 5 stars and your continued support! We are glad everything arrived in time.

We always do our best to get materials shipped as quickly as possible, even if it is just after the cut-off.

Kind regards,
Mike
Roma Heating

Rated 4 out of 5 stars

Very good delivery but small…

Very good delivery but small instructions

June 9, 2025
Roma Heating logo

Reply from Roma Heating

Good Morning Barry,

Thank you for your order and for your constructive feedback. We are always striving to improve our service and will take your comments on board.

We offer free technical assistance, so if you need any help in the future, please don't hesitate in contacting the team.

Warm Regards

Henry
Roma Heating LTD

Rated 5 out of 5 stars

First class service

First class service

May 13, 2025
Roma Heating logo

Reply from Roma Heating

Good Morning Paul,

Thank you for your order and great to read your feedback this morning.

If you need assistance in the future, please don't hesitate in getting in contact with the team.

Warm Regards

Ben
Roma Heating LTD

Rated 5 out of 5 stars

Brilliant and very helpful stuff

Brilliant and very helpful stuff. Thank you 🙏

May 7, 2025
Roma Heating logo

Reply from Roma Heating

Good Morning Ali,
Thank you for order and for taking the time to review the service received, which is greatly appreciated by all the team at Roma Heating.
Warm Regards
Rob
Roma Heating LTD

Rated 5 out of 5 stars

Great customer service

Great customer service. Very professional and amazingly helpful with my query.

April 11, 2025
Unprompted review
Roma Heating logo

Reply from Roma Heating

Hi Theresa,

Thank you so much for your order and glad we could assist you with the electric underfloor heating.

If you have any questions or queries in the future, please don't hesitate in contacting our team again.

Warm Regards

Mike
Roma Heating LTD

Rated 5 out of 5 stars

Best service So Helpful & Knowledeable

Thank you so much to Graham and the team at Roma Heating.
With your help, floor plans and design I have just completed my UFH Project throughout my ground floor.
Can't believe how quickly it heats up. So impressed.
Thank you so much again.
Joleen

April 10, 2025
Unprompted review
Roma Heating logo

Reply from Roma Heating

Good Morning Joleen,
Thank you for your order in the shop last week and good to hear the UFH system is working well for you.
If you need any further help from the team at Roma, please don't hesitate in visiting us in the new shop in Paignton or giving us a call.
Warm Regards
Rob
Roma Heating

Rated 5 out of 5 stars

Very fast delivery

January 30, 2025
Roma Heating logo

Reply from Roma Heating

Good Afternoon David,

Thank you for your order and glad you received the RWi5 Wi Fi thermostat the next day after ordering.

If we can be of further help in the future, please don't hesitate in contacting us again.

Warm Regards

Graham

Roma Heating LTD

Rated 5 out of 5 stars

Really helpful bunch of guys

Really helpful bunch of guys. Provided us a quote and we finally got around to it after 10 months. They honoured the pricing, supplied the kit with some additional instructions to make the install a little easier.

All installed now, worked fantastic!

June 13, 2024
Unprompted review
Roma Heating logo

Reply from Roma Heating

Hi James,
That is really good to see we could help you and glad you are happy with the end result with your electric UFH system.
If you need us again, please don't hesitate in contacting our friendly team.
Warm Regards
Graham
Roma Heating LTD

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery

August 30, 2024
Roma Heating logo

Reply from Roma Heating

Good Afternoon Steve,

Thank you for order and thank you for taking the time to write this review. Good to hear you received your order promptly.

If you have any questions or require assistance in the future, please let me know.

Warm Regards

Graham
Roma Heating

Rated 5 out of 5 stars

Prompt delivery

July 26, 2024
Roma Heating logo

Reply from Roma Heating

Good afternoon Richard,

Thank you for your recent order and your positive review. I am happy to hear our delivery service met expectations.

If ordered by mid-day, all orders are dispatched on a next working day basis for swift delivery.

Warm regards,
Mike
Roma Heating

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look