Shipped me two items completely wrong. Made me pay to ship it back to get a full refund. I shipped it back and they refused the package and then will only offer me partial credit. They do not pay fo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just horrendous, items never came, were shipped and sat in the ‘local facility’ for weeks but I’m beginning to wonder if they were ever shipped in the first place. Emailed the company and was asked to... See more
Company replied
One of the worst customer service experience I have ever had. They ONLY make up excuses they NEVER take any responsibility for what is clearly their fault. I had been a customer but never used frequen... See more
Honestly you get what you pay for - poor quality (usually) and low price. But cannot fault them, I've placed many orders and have had nothing but positive experiences, with shipping taking less ti... See more
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cheapest Chinese garbage
Cheapest Chinese garbage cause I can’t call them products. What you see in the pictures is one thing... what you get it’s a totally different story. On top of that they send everything you order squashed in one bag, so some of the products were damaged. Do not waste your time and money people!
It was great to have what I needed and…
It was great to have what I needed and wanted this website is mostly for young adults and teens.
They didn't deliver the product, no 800 number
They didn't deliver the product, and it is IMPOSSIBLE to contact them. No 800 number, etc
Cute!
Recently ordered around 6 pairs of earrings from this company. They all arrived fairly quickly, in excellent condition, and good quality. Based off of this one experience, I would be willing to order from them again.
PISSED THE HELL OFF IS WHAT I AM!
Title describes how I'm feeling perfectly. Why say I qualify for free shipping when it's clearly a lie??? Paid over £25, so it said free shipping which was great. Fast forward to today I receive a card from my local post office that says 'THE SENDER DID NOT PAY THE FULL POSTAGE'. I am so confused and angry, now I have to pay postage after all even though I qualified for free shipping? Pissing joke. Last tenner in my mother effing bank account, literally needed that for food now I have to pay it or it threatens 'I WILL NOT RECEIVE MY ITEM'. Might as well give them my tossing card details so they can have what's left in my account aswell LOL! Usually love this site but not if they're gonna start pulling tricks like this. Qualified for free shipping before now and NEVER had this problem so why all of a sudden? I suppose this will get ignored though considering all the pissed off responses from fellow victims.
Hit and miss but good
I've ordered lots of times from romwe but I stopped due to gaining a lot of weight. I was size 8 and now a 14. I was worried about how things would fit due to sizes being on the smaller size before. I stuck to tshirts, leggings and chockers. All were great, some were even too big.. which is better than too small. I suggest reading reviews on the items before you purchase, some things are bad quality and some are good. Some items are thin and some see through whilst some arent. The reason I always have successful buys is because i read the reviews. I know to stay away from skirts and most dresses. Some denim jackets are good, the socks are good, t shirt dresses.
Just read the reviews.
In app it is showing delivered but I…
In app it is showing delivered but I didn’t receive it yet.Its terrible.
I order a few red fedora hats and they…
I order a few red fedora hats and they were packed and seal so tightly that the hats are bent. I cannot shape them back into shape.
Shipping/tracking
So I ordered my items the 18th of March and It’s been in pre-shipment to usps since the 19th I’m not so sure if it’s normal or not but it’s been like that for six days I’m not sure if they work weekends but idk I’m getting kinda worried since the tracking hasent moved :/
I got all my items in 7 days flat
I got all my items in 7 days flat. They are all good quality for the price so Im not tripping. You get what you pay for just make sure you check the size chart and reviews of each item.
Never received package and they still have my money
Ordered a sweater from Romwe the wait was ages and I never even ended up receiving my order. I was confused and contacted them at the customer services and had to wait a week for a response.
They told me that my package had been delivered and the problem was “resolved” They still have my money and I don’t even have what I payed for.
I feel totally scammed and am never ordering from this site again.
Yet another company I refuse to buy…
Yet another company I refuse to buy from.
Never received my order and no response.
Received email that my package was delivered but it was not and they do not respond.
Low quality, poor customer service
Half of the items ordered were really low quality/had stains on them. You have to pay for the returns as well and their customer service claims after I emailed them that you have to inform warehouse before shipping about the faulty items even though it is not stated in their returns policy. Do not recommend.
Read specs and see customer photos and you can get great deals
I have had very good luck with the items I have received from this company. I agree that the items are not always as nice as what is shown in the photos. However if you take time to read the reviews and look at customer photos, and make sure you read the specifications of what the material is and what kind of sizing you should order you can get some fabulous deals. All and all you get what you pay for and you are not going to get a 100.00 dollar dress for 10.00 that is of the same quality as the original but you can get some very cute items for a great price.
Great quirky online shop
Bought a number of items. I couldnt believe my eyes because they were so unbelievable cheap. However they arrived today and im super happy. I feel like ive had a bargain. I will deffo use again.
Theres quite a few novilty items.
The wall stickers are great!
People tend to leave reviews when they've had a bad service, but i think my experience warrants a positive review.
Happy shopper in Durham UK
Awful Customer Service
My daughter had a bunch of items in her cart plus a free gift. She went to change the quantity of an item and lost everything in the cart. She had to find everything and add to the cart again. Because of this she forgot the free gift. Also because of how much we purchased we got free shipping. We couldn't chose the kind of shipping, only option Express. I tried contacting Romwe about the free gift but they won't give us it. And also the delivery company is requesting the shipping costs even though we get free shipping. Their customer service is awful, can't get proper responses.
Wish it could be zero stars
Wish it could be zero stars. Placed an order. Our post office sent it back to Romwe because of insufficient address. There was no way to contact customer service. So now they have our money and our order. DO NOT ORDER FROM THIS COMPANY. They have zero customer service and will steal your money too.
The items run small and the delivery…
The items run small and the delivery time sucks but in all fairness they do have quality clothes one of the nicer items online
Not a scam. But a decent website to use
This website isn’t a scam. But some of the stuff will break easily but it still looks good. One of my friends sibling shops there for clothing all the time. The reviews on the items in the website are 100% real and you can tell they are. So if you plan to shop there I suggest looking at the reviews on some of the items to make sure they don’t break is easily.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








