After placing the order, they came back to me saying they are unable to send the item, most likely out of stock. They offered me couple of replacement choices, an upgrade without any extra charges. I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I ordered the wrong size for a Lesi and the return and replacement process was about as simple as it could be, so have no fear if there are problems. The bracelet itself is amazing. I think it looks b... See more
Company replied
Absolutely DELIGHTED with the necklace and bracelet. I did a lot of research and I am very glad I ordered from Ronatelli. The quality, finish, packaging… the little details that are important, like a... See more
Company replied
The quality of the product was very nice and I could not find anything like it anywhere else. The price was very reasonable for the quality and size of chain, especially considering the one of a kind... See more
Company replied
Company details
Written by the company
Discover our men's jewellery brand, where modern masculinity meets timeless elegance. Our handcrafted collection of distinctive pieces made of 925 sterling silver is expertly crafted with the finest materials and attention to detail. From bold rings to refined cufflinks, elevate your style today.
Contact info
119 CRICKLEWOOD BROADWAY, NW2 3JG, LONDON, United Kingdom
- +447957300920
- info@ronatelli.com
- ronatelli.com
4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick delivery of the bracelet
Very quick delivery of the bracelet. The bracelet looks fantastic
February 13, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that the bracelet arrived quickly and that you’re happy with how it looks.
Your support means a lot to us.
Kind regards,
It’s false advertising
It’s false advertising! When we looked further into the company we realized it was not an Italian company nor handmade like it states, its production is from china
February 12, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you for your feedback. We would like to clarify a few important points to avoid any misunderstanding.
Ronatelli is an EU-based company, not an Italian brand. Our products are designed for the European and American markets and are crafted from genuine 925 sterling silver, stamped S925, according to our own specifications and quality standards.
While our corporate headquarters are in the United Kingdom, our production facility is located in China. This is a common practice in the international jewelry industry and allows us to maintain high quality while keeping production and raw material costs reasonable.
Regarding shipping, we operate multiple fulfillment warehouses in the USA, the United Kingdom, and China. Orders are dispatched from whichever warehouse currently has the product available in stock, allowing us to ensure more efficient delivery and logistics.
We regret if there was any confusion and remain happy to assist if you have further questions.
Kind regards,
First some resistance
First some resistance to solve problem but aften tell them to make bad feedback they were willing to make it ok.
February 5, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you for your feedback. We would like to clarify that the bracelet had its security tag removed, which normally places the item outside our return conditions, as clearly stated in our return policy.
Despite this, we still chose to assist you as a goodwill gesture and worked with you to find a suitable solution. Our goal is always to support our customers whenever possible, even in situations that fall outside our standard procedures.
We’re glad that the matter was ultimately resolved.
Kind regards,
I'm happy with the purchase it was easy
I'm happy with the purchase it was easy
February 3, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you for your positive feedback. We’re delighted to hear that you’re happy with your purchase and that the process was easy.
Your satisfaction means a lot to us.
Kind regards,
Love the chain
Love the chain, great quality and shipped in decent time
February 4, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that you love the chain and are happy with the quality and delivery time.
Your support means a lot to us.
Kind regards,
Simple Exchange Turned Into a 10-Week Ordeal
⭐☆☆☆☆
Just before Christmas, my partner bought me a silver bracelet from Ronatelli (Order 24126) after checking the company and its Trustpilot reviews. The original order was correct on delivery: a 24 cm silver bracelet.
On Christmas Day, however, it turned out to be too large. We contacted the company to request an exchange—no blame, no issue. After carefully measuring my wrist, we agreed that a 22 cm bracelet would be correct. We paid to return the item and arranged the exchange.
The replacement that arrived was not 22 cm. It was only 20 cm and would not even fasten around my wrist. After measuring it ourselves, we confirmed it was clearly 20 cm. Despite this, the company insisted—repeatedly—that the bracelet had been double and triple checked before being sent.
To prove otherwise, I laid the bracelet flat, measured it, and sent photographic evidence showing it was only 20 cm. Eventually, it was agreed that we would return the bracelet again and that the shipping costs would be refunded this time, as the mistake was theirs.
Now—10 weeks since purchase and 6 weeks after the first return request—we finally have the correct 22 cm bracelet. However, the promised refund for the return shipping costs has never been issued.
The reason for this negative feedback is simple:
The company insisted the incorrect replacement had been checked multiple times when it clearly had not.
They agreed to refund shipping costs due to their error and then failed to do so.
Giving lip service is not enough. As an experienced retailer myself, I can say this plainly: don’t lie to customers, and do what you say you will do.
The difference between positive and negative feedback is entirely in your hands.
January 8, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
First of all, we sincerely apologize for the confusion and the inconvenience caused during the exchange process. We truly appreciate your patience throughout this situation.
We would also like to clarify that the return shipping cost has already been refunded, as agreed once the sizing issue was confirmed. If there has been any misunderstanding regarding this, please feel free to contact us directly and we will gladly review it with you again.
We regret the mix-up that occurred and are glad that you finally received the correct 22 cm bracelet. Your feedback is important to us and helps us continue improving our service.
Kind regards,
Great customer service!
I ordered a chain that was too small. Customer service responded in a timely manner and was very helpful in exchanging the chain for a longer one.
January 1, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that our customer service team was able to assist you quickly and help with the exchange.
Your satisfaction means a lot to us.
Kind regards,
Reply from Ronatelli
Dear Customer,
Thank you for your feedback. We’re glad to hear that everything went well overall.
Kind regards,
Purchased a few months ago
Purchased a few months ago, arrived well packaged and timely. But I have to say the design of this bracelet is versatile. Everyday wear is fine, add with something else to provide sparkle, or stone. I am coming back for more Ronatelli designed jewelry for sure.
January 31, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you very much for your kind feedback. We’re delighted to hear that you’re enjoying the bracelet and its versatile design.
It means a lot to us that you’re considering returning for more Ronatelli jewelry. We truly appreciate your trust and support.
Kind regards,
Great piece!
Piece came in as advertised. Strong construction, beautiful finish, great clasp. Very happy with the look and feel! Highly recommend!
January 16, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you so much for your wonderful feedback. We’re delighted to hear that the piece met your expectations and that you’re happy with the construction, finish, and clasp.
Your recommendation truly means a lot to us.
Kind regards,
The product looks exactly as…
The product looks exactly as advertised, which is good when purchasing goods online.
January 22, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you for your positive feedback. We’re glad to hear that the product matched the description and images as advertised.
Your satisfaction and trust mean a lot to us.
Kind regards,
Beautiful!
January 21, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you for your kind feedback! We’re delighted to hear that you find the piece beautiful.
Kind regards,
Du chinois-spaghetti ! Dropshippé
Du chinois-spaghetti.
Tout laisse penser que ces bijoux en argent sont fabriqués par des artisans italiens, avec l'aide d'une marque dont le nom sonne bien le glamour italien.
Ronatelli...c'est un peu la dolce vita sauce nuoc mam. Le site knternet entretient la confusion en ne précisant bien évidemment pas que tout cela est fabriqué en Chine et qu'il s'agit simplement de dropshipping via Ali express...une simple recherche avec l'image sur Ali express vous conduira vers le produit.
Le bracelet est pas mal en lui-même mais cette étrange impression de s'être fait entuber en payant 10 fois le prix agace un peu et gâche le plaisir ! 🤣
It's basically Chinese-spaghetti. Everything leads you to believe these silver jewelry pieces are crafted by Italian artisans, backed by a brand name that oozes Italian glamour. Ronatelli... it’s a bit like 'la dolce vita' with a side of fish sauce. The website keeps things blurry by obviously failing to mention that it’s all made in China and is just basic dropshipping via AliExpress... just do a lens search on Ali express you'll get the same range of products .
The bracelet itself isn't bad, but that weird feeling of being ripped off by paying 10 times the price is a bit annoying and ruins the fun! 🤣
January 21, 2026
Reply from Ronatelli
Cher client,
Nous prenons note de votre commentaire et souhaitons apporter des clarifications importantes afin d’éviter toute confusion.
Ronatelli n’a jamais prétendu être une marque italienne ni fabriquer ses bijoux en Italie. Nous sommes une entreprise britannique, et pour des raisons de coûts de production, de main-d’œuvre, de transport et de douane, notre atelier de fabrication est situé en Chine. Cette information n’est ni cachée ni inhabituelle dans l’industrie de la joaillerie internationale.
Cela étant dit, assimiler notre activité à du « dropshipping AliExpress » est factuellement incorrect. Nos bijoux sont conçus spécifiquement pour Ronatelli, fabriqués selon nos propres spécifications, en argent massif 925 authentique, poinçonnés S925, contrôlés et accompagnés d’un certificat d’authenticité.
Les produits proposés à très bas prix sur des plateformes comme AliExpress sont, dans l’immense majorité des cas, plaqués, en acier ou en métaux non précieux, sans contrôle qualité ni certification. Une recherche par image peut faire apparaître des visuels similaires, mais cela ne signifie ni identité de matériau, ni identité de fabrication.
Le prix de nos bijoux reflète la réalité des coûts :
– argent 925 au prix du marché
– fabrication artisanale contrôlée
– poinçonnage et certification
– emballage premium
– logistique internationale
– taxes, TVA et obligations légales
Nous regrettons que votre perception ait affecté votre expérience, tout en notant que vous reconnaissez vous-même la qualité du bracelet. Notre service client reste à disposition pour toute question constructive ou demande d’information complémentaire.
Cordialement,
Service Client Ronatelli
Ronatelli Jewelry Great Company
I would say this is a great, diverse jewelry company. Therefore I made purchases: ring, two bracelets and a necklace, to show my interest buying items there.
January 18, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you so much for your wonderful feedback and for choosing Ronatelli for multiple pieces. We’re truly delighted that you enjoyed your experience with our jewelry.
Your trust and continued support mean a great deal to us.
Kind regards,
Great products with excellent customer…
Great products with excellent customer service. The first piece I bought didn’t suit me so Rona worked her socks off to make sure I got a replacement model in record time. The design and wearability of my bracelet make it perfect for daily use. 5*
January 14, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you so much for your wonderful feedback. We’re delighted to hear that you’re happy with the bracelet and that our team was able to assist you quickly with the replacement.
It means a lot to us that you appreciate the design and wearability of the piece. Your kind words and 5-star support truly motivate us.
Kind regards,
Reply from Ronatelli
Dear Customer,
Thank you for your positive feedback. We’re delighted to hear that the product looks exactly as pictured and met your expectations.
We truly appreciate your support.
Kind regards,
Reply from Ronatelli
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that you’re happy with the quality of the product.
Your satisfaction means a lot to us.
Kind regards,
Bought a ring and although I like it
Bought a ring and although I like it, it is almost half the stated weight in the description and the stone fell out first day of wearing
January 17, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you for sharing your feedback. We’re glad to hear that you like the ring, and we’re truly sorry to learn about the issues you experienced.
Please note that all our rings are handcrafted, and as stated in the product description, the weight may vary slightly due to the handmade process. The stated weight refers to an average production weight, and minor deviations can occur.
Regarding the stone, this is certainly not the experience we want for our customers. We stand behind our craftsmanship, and our customer support team will be happy to assist you with a repair, replacement, or suitable solution. We kindly ask you to contact us directly with your order details so we can resolve this promptly.
Your satisfaction is important to us, and we appreciate the opportunity to make this right.
Kind regards,
Ronatelli Customer Support
pleasantly surprised
I was pleasantly surprised how quickly the order was processed and delivered. I was also impressed by the weight of the bracelet I had ordered. It is a very nice looking jewelry piece and I am glad I ordered it.
January 12, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you very much for your kind feedback. We’re delighted to hear that you were pleasantly surprised by the processing and delivery time, and that you’re happy with the weight and appearance of the bracelet.
Your satisfaction truly means a lot to us.
Kind regards,
First time buyer
First time buyer. I was a little afraid. But saw reviews and decided to order. Everything was perfect. Since item was shipped, I got shipping updates everyday. Got item after about a week. And it’s everything I expected. Looks great, great quality, I love it. Will recommend for sure. Thank you A++++
January 13, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you so much for your wonderful feedback. We’re delighted to hear that your first experience with us was a positive one and that the bracelet met your expectations in both quality and appearance.
It means a lot that you chose to trust us, and we truly appreciate your recommendation.
Kind regards,
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