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Ron Smith & Co Ltd. Reviews 

846
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting items arrived well-packaged and performed beautifully. The delivery service is frequently highlighted for its speed and punctuality, with many appreciating the efficient handling and timely arrival of their orders. People found the ordering process straightforward and appreciated the superb communication throughout. The staff are consistently described as helpful, knowledgeable, and friendly, providing invaluable advice and excellent service. However, some customers also noted issues with delivery communication and tracking, leading to uncertainty about arrival times or unexpected package placement.

What people talk about most

Product

People report positive experiences with products, often highlighting their perfect condition upon arrival and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and on-time... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent and great service... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, efficiency, and... See more

Order

Reviewers highlight positive aspects of order, with many finding the process quick, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My mower package (Stihl RMA 235 ) was competitively priced . Ordering was a breeze , communication throughout was superb . Product arrived very well packaged and on time . Mower is very quiet and cuts... See more

Company replied

Rated 5 out of 5 stars

After purchase I used the mower for the first time there seemed to be a fault as the electric cylinder kept cutting out. I emailed Ron Smith and had a response from Steffan virtually straight away. I... See more

Company replied

Rated 5 out of 5 stars

The advice from Ron Smith’s engineer who helped me select the right Huqsvarna robotic lawn for my garden was invaluable. He then came a few days later to install the mower and set up its mowing areas... See more

Company replied

Rated 5 out of 5 stars

Allet Liberty 30 lawnmower Quick and easy to order and competitively priced too. The delivery service was first class delivering the mower on at the time when stated in email correspondence. I've... See more


Company details

  1. Lawn Mower Store
  2. Garden Center
  3. Landscaping Supply Store
  4. Lawn Mower Repair Service
  5. Machine Repair Service
  6. Machine Shop

Written by the company

We're proud to be recognised as one of the UK's leading garden machinery specialists. In 2026, we were crowned UK's Leading Garden Machinery Dealer at the STIHL Awards and were also honoured with the prestigious STIHL 100 Year Award, recognising excellence across every aspect of our business. This follows being named Garden Machinery Dealer of the Year 2025 at the Service Dealer Awards. Welcome to Ron Smith & Co., a name synonymous with excellence in garden and estate machinery since 1967. Founded by Ron Smith, the business has grown from humble beginnings into one of the UK's leading specialists, supplying premium garden and estate machinery to both domestic and professional customers. Today, Ron's vision continues under the leadership of his son, Mark Smith, with the same commitment to quality, expert advice and outstanding customer service. Our extensive range includes everything from lawnmowers, ride-on mowers and chainsaws to robotic mowers, hedge trimmers, leaf blowers and other specialist equipment. As authorised dealers for many of the industry's leading brands, we're committed to offering products that deliver exceptional performance, reliability and value. Sales: Visit our Worcester or Hereford showrooms, or shop online at www.ronsmith.co.uk for delivery across Great Britain. Repairs & Servicing: Our experienced engineers provide expert servicing and repairs to keep your machinery performing at its best. Spare Parts: Our dedicated parts department stocks an extensive range of genuine replacement parts and accessories. Robotic Mower Specialists: Our specialist team provides expert advice, installation and ongoing support for the latest robotic mowing technology. At Ron Smith & Co., we believe in providing more than just great products. We're passionate about helping our customers find the right solution for their needs, backed by knowledgeable advice, dependable after-sales support and industry-leading service. For nearly 60 years, we've remained committed to the values on which the business was founded: integrity, expertise, quality and customer care. Whether you visit one of our showrooms or shop online, we're here to help you create and maintain beautiful outdoor spaces with confidence.

Buy with Confidence

Authorised dealer with expert support

Since 1967, we've supplied premium garden machinery backed by expert advice, manufacturer-approved servicing, genuine spare parts and dedicated after-sales support. When you buy from Ron Smith & Co., you're buying from a trusted authorised dealer.

Contact info

Promotion box for Ron Smith & Co Ltd.

STIHL Award Winners 2026

Recognised for excellence across every aspect of our business.

4.8

Excellent

TrustScore 5 out of 5

846 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(846)

122 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Site easy to navigate. Found the item I required quickly. Easy ordering. Excellent service.

December 16, 2024
Ron Smith & Co Ltd. logo

Reply from Ron Smith & Co Ltd.

Thank you, Sheila.

Rated 5 out of 5 stars

Kids lawnmower

Easy to order and super fast delivery, great product , my grandson absolutely loves his toy lawnmower

November 26, 2024
Ron Smith & Co Ltd. logo

Reply from Ron Smith & Co Ltd.

Thank you for your review, Susan.

Rated 5 out of 5 stars

Stihl chainsaw

Excellent communication, satisfactory delivery and a quality product. All very satisfactory.

November 19, 2024
Unprompted review
Ron Smith & Co Ltd. logo

Reply from Ron Smith & Co Ltd.

Thank you.

Rated 5 out of 5 stars

Very good website allowed me to find…

Very good website allowed me to find and order the part I required for my Sthil FS55. Delivered very quickly and FS55 back up and running

November 8, 2024
Ron Smith & Co Ltd. logo

Reply from Ron Smith & Co Ltd.

Thank you, John.

Rated 5 out of 5 stars

Easy ordering

Easy ordering. Website is well organised and items were easy to find. Kept fully informed as to the progress of the order and the goods arrived as predicted. Would use again.

November 11, 2024
Ron Smith & Co Ltd. logo

Reply from Ron Smith & Co Ltd.

Thank you.

Rated 5 out of 5 stars

Good company

Ordered a blower, arrived quick. Needed VAT receipt, responded quick

October 1, 2024
Ron Smith & Co Ltd. logo

Reply from Ron Smith & Co Ltd.

Thank you for your review, James.

Rated 5 out of 5 stars

As ordered

As ordered, well packed, on time

September 30, 2024
Ron Smith & Co Ltd. logo

Reply from Ron Smith & Co Ltd.

Thank you, Dianne.

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