Excellent, attentive customer service. Arman was welcoming when we entered the shop, he had all the answers to questions we asked, he was friendly, not pushy or rushed like other sales people, this... See more
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Galaxy S22 Ultra arrived very quickly, in better condition than expected. No scratches - it looked like a brand new phone. Charger and cable included. It was well packaged in a generic box, with f... See more
Ordered late before Xmas but owner rang me and was able to organise express delivery at no extra cost. Still didn’t get it before Xmas but more due to Australian post not able to ship it in time.
A year ago a mate recommended the store to buy a second hand phone. The staff politely and honestly recommended Samsung 9 for what I was going to use it for. I am very satisfied with it and love it. A... See more
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Company details
Written by the company
Roobotech is a leading market force in technologically advanced products. Our main aim is to sell excellent consumer products while at the same time reusing technologies to decrease carbon emissions. We obtain mildly used products from our suppliers and after careful examination from our team of highly qualified professionals, each device is graded and refurbished.
Contact info
9 Grey st, St Kilda, 3182, Melbourne, Australia
- 0395342666
- info@roobotech.com.au
- roobotech.com.au
4.7
Excellent
179 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Great prices
Great prices, great friendly & reliable service, would definitely reccomened this shop
April 25, 2024
Unprompted review
Brilliant service would highly recommend
Brilliant service would highly recommend
April 20, 2024
Unprompted review
Charges extra where they can, takes ages and doesn’t keep customers updated
Purchased a phone from here. Wasn’t impressed when parts weren’t working from the get go, had to warranty the phone. Waited over a week and had to call to get an update, wasn’t kept in the loop and wasn’t impressed with the customer service. Was told my issues were “software updates” when I knew I updated to the latest software.
April 3, 2024
Reply from roobotech.com.au
Dear Customer,
Thank you for sharing your feedback with us.
We would like to confirm that after checking all the parts of your device, we found that everything was working correctly as it should be. The issue you experienced was related to a software problem, which we were able to fix for you under warranty.
It's important to note that when we say "software issue," we're not just talking about updating to the latest software. In this case, it meant restoring the software to its original state. We also wanted to let you know it occurred at the time of setting up the phone when you were using it because of the unstable network.
Regarding communication during the repair process, we apologize if there was any confusion. Since your phone was in our repair centre, we couldn't contact you directly. However, we did inform you upfront that the warranty process would take 3-4 business days. Therefore, there was no need for you to reach out to us until we had resolved the software issue. As promised, we fixed the problem within the timeframe we provided.
We always strive to provide the best service possible, and we appreciate your understanding.
Kind Regards,
Roobotech
The whole experience was very easy
The whole experience was very easy, the product arrived on time with no issues
March 22, 2024
They have a phone and answer it
They have a phone and answer it! Email notices about shipping were prompt. Phone was good and as described. Shipped promptly. It came very late, but that was Australia Post, who left it sitting at Seymour for several weeks, so no reflection on Robotech.
January 8, 2024
Quick and reliable
Quick and reliable. Would be good if they told you the PIN of the phone though (I figured out it was 0000 eventually).
January 8, 2024
Quality phone
Quick easy delivery.
s21 Ultra was in great condition.
Even received a free bumper case when they couldn't supply the colour initially wanted.
Overall great experience
Highly recommend
January 2, 2024
Poor shipping practices
I ordered a phone with express shipping which said delivery in 2 business days. Unfortunately, my package was not sent until 3 business days later which meant I was waiting 6 business days. The reason for delayed posting was apparently that I was in a different city at the time of ordering to where I needed the phone to be delivered so if you're ever needing to order for friends or family in different locations to you don't use this site. I then was asked to email my ID to verify my address and then I had to follow up by phone to ensure they have received this as I did not receive a reply from the company (apparently it had gone to spam). When the package was finally posted it was sent with the incorrect phone number attached to the order recipient through AusPost so when the package arrive to AusPost parcel lockers I was unable to access the package without AusPost staff's assistance because you need a phone number. The whole process was the most complicated shipping process I have ever experienced and I purchase things online regularly. Due to this I wont be purchasing from roobotech again. I will say all the customer service staff I spoke to responded efficiently and were friendly - my disappointment lies with the shipping process.
The phone I ordered was classed as "A grade" - I'm happy with how it works, there was a few small scratches on the phone but that is what I expected. The battery health was 88% and I am happy with the product and price. If you live local to the store and have the option of purchasing in person I would recommend this over ordering online.
January 2, 2024
Reply from roobotech.com.au
Dear Customer,
We sincerely apologise for the inconveniences you have experienced during the shipping process, and we genuinely appreciate you taking the time to provide your feedback.
Upon reviewing your order, we understand that there were delays, particularly due to the holiday season. Your purchase was on December 28th coincided with our holiday closure until January 1st. As soon as we resumed operations on January 2nd, we promptly dispatched your order via express post on the same day. We acknowledge that the new year season caused a bit of delay, especially when many businesses are closed for weeks, and we tried to provide our service during this time. And you can expect some delays during this New Year's Eve.
We also understand the frustration regarding the AusPost locker situation but that's not handled by us. We want to assure you that we posted the product using the information provided by you.
We are pleased to hear that you found our customer service staff responsive and friendly. Your satisfaction is paramount to us, and we are delighted that you are happy with the product and its condition.
If you have any additional concerns or suggestions for improving your experience, please don't hesitate to reach out to our customer support team. Your feedback is valuable to us, and we are committed to addressing any issues to improve our services.
Thank you for your understanding, and we look forward to the opportunity to better serve you in the future.
Kind regards,
Team Roobotech
Service great, but
Service was great, everything happened in a very timely manner, unfortunately the product had several faults, was sold to us as A grade (as new) refurbished computer, it had a 30 minute battery life, and within 2 minutes of turning it on it got that hot that it would burn your fingers to touch it, good part was they did refund in a timely manner but held back 5% of purchase price, 5% of postage paid by me and I had to pay postage to return faulty item.
December 4, 2023
Reply from roobotech.com.au
Dear Customer,
Thank you for sharing your feedback, and we sincerely apologise for any inconvenience you have experienced.
Upon receiving your complaint, we promptly offered to address the issues by fixing the device under warranty or providing a replacement. However, it was noted that you opted for a refund, and we respected your preference.
Regarding the refund process, we want to clarify that the 5% deduction aligns with our website policy, while we lose a higher fee of 7% charged by Afterpay which is non-refundable from Afterpay. This policy is transparently communicated on our website to ensure customers are informed about potential deductions associated with returns.
Upon receiving the device back, our technicians thoroughly examined and verified that the laptop was in A Grade condition and there was no fault as you mentioned. Still, we have refunded the money for your satisfaction. We want to assure you that our team takes great care in accurately assessing and refurbishing products.
While we understand your disappointment, we genuinely believe in transparency and fairness throughout our transactions. If you have any further concerns or if there's anything we can do to address your specific situation, please don't hesitate to reach out to our customer support team.
We appreciate your understanding and hope for the opportunity to serve you better in the future.
Kind regards,
Team Roobotech
Purchase exactly as described
Purchase exactly as described, perfect condition, fast delivery … thanks :)
December 8, 2023
Great phone, great price, fast delivery
Galaxy S22 Ultra arrived very quickly, in better condition than expected. No scratches - it looked like a brand new phone. Charger and cable included. It was well packaged in a generic box, with foam protection surrounding the phone.
Set-up was exactly the same as for a brand new phone. Connected perfectly with my carrier using the eSim.
Would definitely buy from these guys again.
November 22, 2023
Phenomenal product great delivery time…
Phenomenal product great delivery time of just 3 days great company!
November 10, 2023
Good experience
Fast delivery, ordered a S22 Ultra with 256mb of memory and received 512mb. The phone has a couple of scratches on the side but given the condition of the rest of the phone and the extra memory, I'm a happy customer.
November 16, 2023
Great service thanks and product
October 23, 2023
The company was very helpful but Aust
The company was very helpful but Aust. Post was late
October 26, 2023
Bought iPhone from bob was extremely…
Bought iPhone from bob was extremely helpful and friendly and I would definitely recommend and great service will be back again
October 10, 2023
Unprompted review
clean phone very good condition
September 4, 2023
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