roobotech.com.au Reviews 179

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Excellent, attentive customer service. Arman was welcoming when we entered the shop, he had all the answers to questions we asked, he was friendly, not pushy or rushed like other sales people, this... See more

Rated 5 out of 5 stars

Galaxy S22 Ultra arrived very quickly, in better condition than expected. No scratches - it looked like a brand new phone. Charger and cable included. It was well packaged in a generic box, with f... See more

Rated 5 out of 5 stars

Ordered late before Xmas but owner rang me and was able to organise express delivery at no extra cost. Still didn’t get it before Xmas but more due to Australian post not able to ship it in time.

Rated 5 out of 5 stars

A year ago a mate recommended the store to buy a second hand phone. The staff politely and honestly recommended Samsung 9 for what I was going to use it for. I am very satisfied with it and love it. A... See more

Company replied

Company details

  1. Cell Phone Store

Written by the company

Roobotech is a leading market force in technologically advanced products. Our main aim is to sell excellent consumer products while at the same time reusing technologies to decrease carbon emissions. We obtain mildly used products from our suppliers and after careful examination from our team of highly qualified professionals, each device is graded and refurbished.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

179 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

The guys here are awesome

The guys here are awesome! Peter is a legend, so easy to deal with & very helpful. Prices are great compared to other places! Do yourself a favour & come & see these guys!

December 12, 2020
Unprompted review
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Reply from roobotech.com.au

Thankyou for your honest feedback. Keep supporting your local business.

Rated 5 out of 5 stars

A year ago a mate recommended the store…

A year ago a mate recommended the store to buy a second hand phone. The staff politely and honestly recommended Samsung 9 for what I was going to use it for. I am very satisfied with it and love it. A few week's ago the battery began to drain rapidly so I got them to replace the battery. The issue continued so they replaced the USB port free of charge while loaning me a replacement phone . All the staff are professional and honest which I highly respect. I'll continue to shop with Phonebot!

December 8, 2020
Unprompted review
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Reply from roobotech.com.au

Thankyou for your honest feedback. Keep supporting your local business.

Rated 5 out of 5 stars

Peter was very helpful in choosing a…

Peter was very helpful in choosing a refurbished iPhone to replace one I had left in the rain.

December 8, 2020
Unprompted review
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Reply from roobotech.com.au

Thankyou for your honest feedback. Keep supporting your local business.

Rated 5 out of 5 stars

Great service

I was very happy indeed with the service and the manner in which Roobotech run's it's business.
I would highly recommend them.
Matt Lee

December 3, 2020
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Reply from roobotech.com.au

Thankyou for your honest feedback. Keep supporting your local business.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Great prices, they fixed my phone under warranty after 5 months, quite satisfied with their service. Would highly recommend if someone wants to buy a used phone.

November 26, 2020
Unprompted review
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Reply from roobotech.com.au

Thankyou for your honest feedback. Keep supporting your local business.

Rated 5 out of 5 stars

Pristine condition used Samsung phone

I bought a Samsung Galaxy S20 Ultra from their website. Customer service over the phone was very helpful and polite. The phone itself was in excellent even Like new condition which amazed me a lot and I am very happy with it.

November 26, 2020
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Reply from roobotech.com.au

Thankyou for your honest feedback. Keep supporting your local business.

Rated 1 out of 5 stars

After my purchase had issues with phone…

After my purchase had issues with phone called up asked about it the guy was rude about it.

November 25, 2020
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Reply from roobotech.com.au

Hi,
We apologies for the behavior of our staff. Please contact us with your details on info@roobotech.com.au. If you are still facing issue with our product. We will fix the problem under warranty or discounted price if warranty is expired.

Rated 5 out of 5 stars

Love my new phone

Love my new phone. Thank you!!

November 25, 2020
roobotech.com.au logo

Reply from roobotech.com.au

Thankyou for your honest feedback. Keep supporting your local business.

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