The worst company ever
The worst company ever. Simple as that. I hope for your physical and mental well-being that you will never have to deal with this company.
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Rookie In Town es una solución integral para el alojamiento de estudiantes universitarios y jóvenes profesionales.
Calle Torija 5, 28013, Madrid, Spain
Hasn’t replied to negative reviews
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The worst company ever. Simple as that. I hope for your physical and mental well-being that you will never have to deal with this company.
This company is incompetent. I was with them for 6 months, I was an international student and it took me over 4 months to get my deposit back when it should have been under 2 months. They were very slow to respond to messages and emails. He would never have given it back to me if I hadn't insisted and called the courts. To avoid really!!!!!
Apartment was in good condition. Everything required for comfortable living was available. Check-in and check-out were easy, and most importantly - transparent. Every visit of rent manager or house owner was discussed 1-2 days prior. Thank you!

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