Room & Board Reviews 

Went with a friend to Room and Board. Despite the fact that she had to return a dining table two times I bought a console. I had to return the console. One of the drawers was difficult to open. What's the problem with this place?

Nope no nada uh uh

What I ordered was colorful and interesting. What was delivered was dull dull dull. Years ago, I bought a bunch of stuff from them and it was great. This is my second recent order and will be my last. Just don't.

Bottom Line: No, I would not recommend this to a friend

First and foremost, I think the furniture is excellent and a step above anything I’ve owned before. The deliverers they work with are also great. While there was a slight mixup with my order, their customer service team course corrected after I reached out. I’d happily recommend Room & Board to others, and will look to them for my future furniture needs.

Great furniture, but this customer-service policy made me reconsider buying from Room & Board.

I recently visited the Room & Board outlet and found several pieces I wanted. Because I live downtown Chicago and couldn't immediately make another trip to the outlet, I called to ask whether the items were still there.

I wasn't asking them to hold anything. I wasn't asking for a reservation or a guarantee. I simply wanted to know if the merchandise was still physically in the store so I could decide whether it was worth making the trip again.

They refused to provide that information because inventory changes quickly and, according to the employee, allowing those inquiries could create a “domino effect.”

I even went to another Room & Board location near me and asked if they could call the outlet to check. Again, no, repeatedly.

I completely understand not holding outlet merchandise. I don't understand refusing to provide basic information about whether something is still available.

Room & Board promotes itself around exceptional service and a worry-free shopping experience. That was not my experience.

Ironically, I was already prepared to buy. Instead, I started looking online and found comparable furniture elsewhere, including options with easier purchasing and more flexible return policies for the specific pieces I found.

Maybe this policy makes sense from Room & Board's operational perspective. But from a customer's perspective, it creates unnecessary friction and makes it very easy to take your money somewhere else.

Update: I wrote the CEO and he and the head of customer service responded. They are standing behind their products.

I’ve bought from Room and Board for decades. We have a couch that has held up great and bookshelves I’ve had and loved for a long time. A year ago we bought two chairs and an ottoman. They are horribly uncomfortable. The fabric is worn and looks like we have had them for years. We sent photos to customer service and they immediately discounted our concerns. We have a lot of life stuff to contend with and hoped for 2 comfortable chairs in our apartment. We put down a lot of money for these custom chairs. We will probably have to give away and can’t afford more. Something has certainly changed with Room and Board. I do not recommend this store to anyone.

I purchased a Marcel sofa with chaise, and the back cushions have leaked feathers constantly. Feathers regularly poke through, making the sofa uncomfortable and leaving a mess.

I contacted Room & Board with photos, but was told this was normal and that foam replacements would cost another $500. Very disappointing quality and customer service for a sofa at this price.

I purchased a Room & Board dining table. After normal household use, the tabletop developed visible moisture rings and finish marks. Room & Board said it was not a defect and recommended using a dry iron with a paper bag or cloth, or hiring a furniture repair specialist. I am not comfortable applying heat without a professional inspection, and they did not offer repair coverage or accommodation. I am disappointed with the finish durability and customer support for a premium dining table.

Worst couch I've ever had the displeasure of owning
If I could rate it negative stars I would. Feels like we overpaid for an Amazon quality couch instead of a renowned furniture brand.
The feathers? Constant. Everywhere. All the time. Do you enjoy vacuuming your couch and adjusting all the cushions daily? Great!
This might actually be for you. According to their customer support, that's the expectation for this couch. No matter how many feathers explode everywhere, how wrinkly the fabric looks, or how much shape the sofa loses it will be YOUR FAULT for not caring for it enough! I was doing the maintence daily but silly me, I should have been doing it hourly!! But that's okay! Once you're done picking the feathers out of your ass, you can finally attempt to relax on the lumpy, sunken in structure that was once your sofa!!!
In all seriousness, please do not waste your money on this. After my experience with their snarky customer support and seeing the
"quality" of this sofa degrade so severely in under a year, I'd never waste my time or money on this company again.

Ordered a Jasper sofa w/ chaise, and the back cushions are absolutely terrible. It's been over a year and they've constantly leaked feathers the entire time. The casing that holds that feathers is definitely not quality enough to prevent feathers from coming out in large volumes. I'm constantly being pricked by feathers when trying to relax on the couch. I sent Room & Board support an email about this, including pictures of the feathery mess inside the cushions, and they just replied saying that this was normal and that I could buy foam replacements for $300 if I wanted. Terrible quality and terrible customer support

I’ve been a Room and Board customer for 20 plus years and I’ve recommended them to friends. I am therefore dismayed to learn that they are hesitating to assist me with a chronic manufacturing issue (split seams on one set of Otis chairs which I had to pay to replace with a second set of Otis chairs only to have the same thing happen to the replacement set). Granted that due to family health issues, I did not immediately report the split seams in the second set of chairs (was not my top life priority) but they still need to stand behind their products and support a long-term customer. Also, buyer beware, it appears that customers cannot review products after time has passed. So what you see on their website are customers’ immediate reactions to their brand new purchases. I suspect a lot of customers have also experienced manufacturing defects such as split seams with Otis but you won’t see it disclosed in the reviews.

I’ve ordered a lot from Room & Board over the years and generally is a great experience. Professional delivery people and high quality products.

The only times I’ve had any issue with furniture I ordered they have responded quickly and fixed it extremely quick.

The Room & Board white-glove delivery service for $150, for the entire order, is exceptional value and a tremendous convenience to the customer. I live in a dense urban area, without much space for unpacking or ability to dispose of lots of packaging. Not only is the delivery service excellent value (for comparison, DWR charges $400 for similar service and won't allow you to modify your order after placing it, not even to add more items), but also the delivery crew was polite, on time, and efficient. I wish every retailer would follow R&B's lead.

We had a very disappointing experience with Room & Board, both in terms of product quality and customer service.

We purchased the ARIA table (60" round with smoke glass top), and the glass surface scratches extremely easily. Our household has only two adults, we are very careful, and we always used a tablecloth or placemats. Despite that, the dark smoke glass shows numerous visible scratches. That is completely unacceptable for a brand new table and points to a clear design or material issue.

I contacted customer service and explained the issue and how careful we are with the table, sent detailed photos and a video, and explained the situation thoroughly. After several email exchanges, their final response was to claim that we must have been using “sharp objects” on the table. This was frustrating and dismissive, especially given how careful we are.

To show good faith, I even offered for them to take the tabletop and test it themselves so they could see the issue firsthand. They had zero interest in doing that, which speaks volumes about their lack of commitment to product quality and improvement.

As a result, we bought a clear glass tabletop from another store and are using it with the same table base. We’ve used it in exactly the same way for over a month, and there isn’t a single scratch, exactly what you’d expect given how carefully we treat our furniture.

This whole experience was awful and incredibly frustrating. We truly believed Room & Board was a high-quality, reliable furniture brand, but after dealing with their customer service, we realized that isn’t the case. I would absolutely not recommend them based on this experience.

My husband and I just moved into a new apt in NYC. We purchased a sofa, coffee table, rug , dining room table and chairs. I couldn’t be happier. Everything was delivered beautifully and professionally. I am very pleased with our new furniture; it is wonderfully constructed and looks great. We had bought the dining room table and realized it was too small for the room. No problem, they picked it up within the week @ no extra charge and gave us a bigger one.
I’d like to make a shout out to our design consultant SUSAN VIRTAS. She was so helpful and informative with her time. Everything was put into the computer, so we could see how it all worked together. We are so very pleased with ALL our new furniture. Love Room and Board 👍

We have a number of Room and Board pieces: desks, sectional, ottoman/coffee table, and this large armoire with built-in desk. All items have been purchased at different years, and different furniture lines. All have been extremely disappointing: couch cushions sagged within 1 year, the back cushions are now half their height because when you sit back, they collapse, a sofa leg broke off, the finish on our armoire/desk continues to peel off (I called customer service when we first noticed this and they would not do anything), the black-stained desk chips easily and the ottoman seams show the leather stripped. I kept giving Room and Board another go-around as we kept buying pieces from them, because I like the designs, and the showroom. I’m not buying anything from them anymore.

Looks amazing and feels very well made. Installation took longer than expected, but once it was up, it totally elevated the room. Pricey, but worth it for the design and quality.

I purchased a full living room set (7 items) and four of them came damaged which took mulitple deliveries to get the pieces. One was a custom chair which they did remake however it has been six months and the backing is loose and looks terrible. When speaking with customer service, they stated that these are "comfort wrinkles" and they will not do anything about it after spending $1,800 for this chair! Can't wait to see what it will look like after a few years. Disappointing that they care so little of customers' satisfaction.

Beautiful, modern desk with great storage and a solid feel. The drawer could glide a bit smoother, but overall I’m really happy with it.

I wanted lighting for my living room and I ordered for 1 table lamp and 1 floor lamp.
The products were shipped the next day and I received the shipment within 5 days.
These are good quality lamps and I am quite satsified.