Ordered a Jasper sofa w/ chaise, and the back cushions are absolutely terrible. It's been over a year and they've constantly leaked feathers the entire time. The casing that holds that feathers is def... See more
Company replied
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I'm basically writing this review to counter some of the more negative reviews I've seen. Why? Because I have a housefull of Room and Board furniture, and have been a customer since 2003. Unlike most... See more
Bought living room and bedroom furniture from them five years ago and couldn't be happier. Everything I received is in excellent condition, their customer service is second to none, and they stand by... See more
I purchased a Room & Board dining table. After normal household use, the tabletop developed visible moisture rings and finish marks. Room & Board said it was not a defect and recommended using a dry i... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Manufacturer
- Kitchen Furniture Store
- Living Room Furniture Store
- Office Furniture Store
Information provided by various external sources
Modern furniture & home decor designed to fit your modern life. Explore handcrafted, American-made modern furniture at Room & Board.
Contact info
Olson Memorial Hwy 4600, 55422, Minneapolis, United States
- roomandboard.com
2.7
Poor
45 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivered desks did not match website pictures and description
We have two Rowan 60w 24d 30h Desks in Walnut. Upon delivery, they were unpacked and put in place. The desks do not look like that displayed on the website nor do they adhere to the description, "We hand select boards for color consistency when creating each piece of furniture but the color, grain patterns and other natural markings may vary." The front panel on one of the desks looks like something that wasn't completely stained. Anyone looking at it would ask what's wrong with that finish? The othe desk has a sideboard that doesn't match at all. Delivery guys insisted that all was alright even after our persistence. The customer service was terrible. One should not try to convince a customer that they are wrong.I was quite amazed that they admitted that they don't do a pre-inspection before delivery. Hopefully the replacements will match what is advertised on the website. I have purchased before from room and board without any issues.
April 23, 2022
Unprompted review
Fabulous product and excellent customer…
Fabulous product and excellent customer support. I will shop at Room and Board in the future for all my decorating needs.
July 19, 2021
Unprompted review
I got all my bedroom furniture on room…
I got all my bedroom furniture on room and board (for my new house).I love their stuff. They make all of it in the US and the quality is incredible.
February 25, 2021
Unprompted review
Bought living room and bedroom…
Bought living room and bedroom furniture from them five years ago and couldn't be happier. Everything I received is in excellent condition, their customer service is second to none, and they stand by their products. They've come, free of charge, to service my furniture years after ordering them. Will definitely buy more from them in the future!
December 23, 2020
Unprompted review
Fantastic, professional company
My husband and I live in Chicago and have ordered from Room and Board for 23 years. Every piece of furniture is exceptionally well made. The sales people are always helpful and knowledgeable. We ordered a sleeper sofa with the help of Mathew in the Chicago store and he was fantastic.When they say the furniture will be ready in 4 weeks, the furniture has always been completed and ready to ship right on time. The delivery has always been professionally done....we have never had even a small scrape on a wall. It is such a pleasure doing business with this company.
March 12, 2020
Unprompted review
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