I used to be an avid user years ago as it used to be the place to advertise rooms for rent, and find a constant supply of tenants just before a new site appeared Spare Room who seemed to take over in... See more
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Roomgo CS, Is very helpful with kind understanding and assistance given when I had tenant issues. They extand my premium account for some extra days which I'm very grateful. My reason is tenant not w... See more
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Tbh 2 stars almost feels a bit generous. You have to pay to become premium member in order to contact prospective flatmates, which wouldn’t be too bad but the price of such premium membership is way... See more
Company replied
The website is easy to navigate, with many good leads receive at basic, once you upgrade to contact , you should get result, this site is good for all your property letting needs short term and long... See more
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Company details
Written by the company
Roomgo is the largest online flatshare community, helping landlords and agents with portfolios of rooms, single rooms for rent, studios or other shared rentals. We check every listing and make it quick and simple to find great roommates you can trust. Since 1999, our service has created over 5 million room rentals worldwide.
Contact info
Acre House, 11/15 William Road, NW1 3ER, London, United Kingdom
- contact@roomgo.co.uk
- roomgo.co.uk
4.0
Great
1K reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I used to be an avid user years ago as…
I used to be an avid user years ago as it used to be the place to advertise rooms for rent, and find a constant supply of tenants just before a new site appeared Spare Room who seemed to take over in quick time Roomgo at the time was called easy roommate
October 29, 2025
Unprompted review
Reply from Roomgo UK
Hi Christopher,
Thank you for being a loyal user over the years and for taking the time to share your experience.
Roomgo was previously known as EasyRoommate, and we’ve gone through a number of changes as the service has evolved. We really appreciate members like you who have been part of the journey for so long.
Our goal continues to be connecting people looking for rooms and flatmates in a simple and safe way, and we’re always working to improve the experience for our members.
Kind regards,
The Roomgo Team
team@roomgo.co.uk
Customer service have been excellent …
Customer service have been excellent and supported me in my room search
August 17, 2025
Unprompted review
Reply from Roomgo UK
Hi Elaine,
Thank you for sharing your experience.
We’re glad our customer service team was able to support you in your room search. Helping our members throughout the process is very important to us, it’s great to know the assistance you received made a positive difference.
Wishing you all the best with your search, and please don’t hesitate to reach out if we can help further.
Kind regards,
The Roomgo Team
team@roomgo.co.uk
Although not successful in finding good…
Although not successful in finding good tenants, Roomgo's policy and most remarkably their caring and helpful attitude towards clients are remarkable and I am more than happy to be with them.
July 17, 2025
Unprompted review
Reply from Roomgo UK
Hi Mr B Pal,
Thank you for taking the time to leave us a review.
We’re really pleased to read that you had a positive experience with our policies and the support from our team. Providing helpful and caring assistance to our members is something we truly value, your kind words mean a lot to us.
Kind regards,
The Roomgo Team
team@roomgo.co.uk
Tbh 2 stars almost feels a bit…
Tbh 2 stars almost feels a bit generous. You have to pay to become premium member in order to contact prospective flatmates, which wouldn’t be too bad but the price of such premium membership is way too high for the service you get (which seems to be nothing… you have to do all the work). Ended up with no result (despite having a decent priced room in a desirable area)
Sadly would not recommend (there’s other sites out there that do better for free!)
June 16, 2025
Unprompted review
Reply from Roomgo UK
Hi Luke,
Thank you for taking the time to share your feedback. We’re sorry your experience with Roomgo didn’t meet your expectations.
Roomgo operates as a platform that connects people looking for rooms and flatmates. While creating an account, browsing listings, and posting a room are free, some features such as contacting certain members require an upgrade.
That said, we understand that it can be frustrating if you didn’t get the results you were hoping for, especially when you have a room available in a great area. Many factors can influence responses, such as demand in the area, listing details, photos, and timing, but we’d be happy to take a closer look at your listing and see if there’s anything we can suggest to help improve visibility.
If you’d like, please feel free to reach out to our team at team@roomgo.co.uk, and we’ll gladly assist you.
Thank you again for your feedback, it helps us continue improving the experience for our members.
Kind regards,
The Roomgo Team
team@roomgo.co.uk
Simo was helpful and professional in my…
Simo was helpful and professional in my enquiry and questions at room to go
April 9, 2025
Unprompted review
Reply from Roomgo UK
Hi Mrs Steans,
Thank you for taking the time to leave us a review.
We’re really pleased that Simo was helpful and professional when assisting with your enquiry. Providing friendly and supportive help to our members is very important to us, it’s great to know you had a positive experience.
Thanks again for choosing Roomgo, and we wish you the best of luck with your search!
Kind regards,
The Roomgo Team
team@roomgo.co.uk
Excellent customer service
Excellent customer service unfortunately cannot respond or contact interested tenants unless your a premier member. But after contacting customer service they are giving me free access to suitable potential tenants for my advertised room to let
March 19, 2025
Unprompted review
Reply from Roomgo UK
Hi Mick,
Thank you for your feedback.
We are glad to hear that you were happy with our customer service.
We understand how important it is to connect with potential tenants, and we are pleased we could offer you free access to assist with your search. Your experience matters to us, and we are here to ensure everything goes smoothly.
If you have any further questions or need additional support, please don't hesitate to reach out.
Best regards,
The Roomgo Team
team@roomgo.co.uk
Excellent Customer Service
I just want to say that Roomgo has excellent customer service. Particularly Oumaima who was extremely helpful and professional a pure assett to the company. Roomgo is a great way to advertise your room and for would be tenants to find the best quality rooms available. I would have no hessitation in using again
February 12, 2025
Unprompted review
Reply from Roomgo UK
Hi Jane,
Thank you for your review.
We are delighted to hear that you had such a positive experience with Roomgo. Your kind words about our customer service, truly mean a lot to us.
Providing excellent support and a seamless platform for both landlords and tenants is our top priority, and it’s great to know we met your expectations.
We appreciate your trust in Roomgo and are thrilled that you would use our service again. If you ever need assistance in the future, don’t hesitate to reach out. We are always here to help.
Best regards,
The Roomgo Team
team@roomgo.co.uk
I payed £30 odd for premium membership…
I payed £30 odd for premium membership without a single enquiry over several weeks, just emails from Roomgo cluttering up my inbox.
January 19, 2025
Unprompted review
Reply from Roomgo UK
Hi Steve,
Thank you for your review.
I am sorry to hear that you haven’t received any enquiries despite purchasing the premium membership. I understand how frustrating this must be and apologize for the inconvenience.
Please note that the number of enquiries can depend on the area you are advertising in, as demand varies across locations. The premium membership is designed to facilitate communication with other users and help you connect with potential tenants or landlords. However, it does not guarantee immediate enquiries.
Rest assured Steve, we are here to support you. We would be happy to offer you an extension of your Premium membership to help you find tenants and make the most of our platform. Please reach out to us at team@roomgo.co.uk, so we can provide personalized assistance and explore ways to help you succeed in your search.
We look forward to hearing from you.
Best regards,
The Roomgo Team
team@roomgo.co.uk
The variety of good clients
The variety of good clients. They allow you to choose the person that suits your requirements. Flexible payments.
December 12, 2024
Unprompted review
Reply from Roomgo UK
Hi Charlotte,
Thank you for taking the time to leave a review.
We are so pleased to hear that you value the variety of clients available on our platform and that it helps you find the perfect match for your needs. It’s also fantastic to know that our flexible payment options have been helpful for you.
Your kind words encourage us to continue improving our services. If you ever need any support or have further questions, feel free to reach out, we are always happy to assist!
Best regards,
The Roomgo Team
team@roomgo.co.uk
The worst of the field without any…
The worst of the field without any doubts, don't use this website!!
November 16, 2024
Unprompted review
Reply from Roomgo UK
Hi Clara,
Thank you for your feedback.
We are sorry to hear that your experience with Roomgo did not meet your expectations. We are committed to providing a reliable platform for finding roommates and rental opportunities, and we would appreciate the chance to better understand what went wrong and help resolve any issues.
Please feel free to reach out to our customer support team directly so we can assist you with your search.
Thank you for sharing your thoughts, and we hope we can turn your experience around.
Best regards,
The Roomgo Team
team@roomgo.co.uk
Brilliant swift support sorted out my issues promptly very helpful thank you
Brilliant callback support very clearly explained
Thank you
November 12, 2024
Unprompted review
Reply from Roomgo UK
Hi Kathleen,
Thank you for your review!
We are thrilled to hear that you found our callback support helpful and that everything was explained clearly. Our team is dedicated to providing the best possible assistance, and your feedback lets us know we are on the right track.
If you ever need further help or have any questions, please don’t hesitate to reach out. We are here to support you every step of the way.
Best regards,
The Roomgo Team
team@roomgo.co.uk
Informative
Able to see when the tenant posted and the date they are looking for the room
November 10, 2024
Unprompted review
Reply from Roomgo UK
Hi Lily,
Thank you for your review!
We are thrilled to hear that you found Roomgo helpful in viewing when tenants posted and their move-in dates. We aim to make the room search as seamless as possible, and we are glad to know the platform has been valuable in your search.
If you ever need further assistance, feel free to reach out.
Best regards,
The Roomgo Team
team@roomgo.co.uk
Great Customer Service
I had an account query which was answered by customer service within the hour, with a very helpful and considered response. Thank you.
November 4, 2024
Unprompted review
Reply from Roomgo UK
Hi Mrs. Thompson,
Thank you for your feedback.
We are thrilled to hear that our customer service team could assist you quickly and provide a helpful response.
We aim to ensure every question is answered promptly and thoughtfully. Please don't hesitate to reach out if you need any further help, we are always here for you!
Best regards,
The Roomgo Team
team@roomgo.co.uk
The worst of the field without any…
The worst of the field without any doubts, don't use this website!!
October 27, 2024
Unprompted review
Reply from Roomgo UK
Hi Felicity,
Thank you for your feedback.
We are sorry to hear that your experience with Roomgo did not meet your expectations. We are committed to providing a reliable platform for finding roommates and rental opportunities, and we would appreciate the chance to better understand what went wrong and help resolve any issues.
Please feel free to reach out to our customer support team directly so we can assist you with your search.
Thank you for sharing your thoughts, and we hope we can turn your experience around.
Best regards,
The Roomgo Team
Team@roomgo.co.uk
I was offered free 10 day trial as a…
I was offered free 10 day trial as a landlord which is nice. Especially as the joining fee is high.
September 26, 2024
Unprompted review
Reply from Roomgo UK
Hi Maz,
Thank you for your feedback!
We are thrilled to hear that you enjoyed the free 10-day trial. We understand that joining fees can be a concern, and we are glad you took advantage of the trial.
Our website is free to use for advertising, though some features do require an upgrade. Your feedback is invaluable to us, and we’re always here to support you in finding the right tenants. If you have any questions or need assistance, please don’t hesitate to reach out. We appreciate having you as part of the Roomgo community!
Best regards,
The Roomgo Team
team@roomgo.co.uk
New to Roomgo
This is the first week that I am using Roomgo, it is easy to advertise my extra room and the responses up to now are great.
September 10, 2024
Unprompted review
Reply from Roomgo UK
Hi Mansour,
Thank you for your feedback!
We are thrilled to hear that you are finding Roomgo easy to use and that you have had great responses in your first week. It’s wonderful to know that our platform is helping you effectively advertise your extra room.
Your feedback is invaluable to us, and we are always striving to improve our service to better meet your needs.
If you need any further assistance, please don’t hesitate to reach out. We’re here to support you every step of the way.
Best regards,
The Roomgo Team
team@roomgo.co.uk
not many people on the site
September 3, 2024
Unprompted review
Reply from Roomgo UK
Hi Hsh,
Thank you for your feedack.
We understand that finding the right match can be challenging, especially in areas where there might be fewer users on our platform.
The number of users on Roomgo can vary depending on location. In some areas, there may be fewer listings and profiles, which can make it seem like there aren’t many options available.
We appreciate your feedback and my advice would be to continue being proactive. Log in regularly to browse your matches. We will send you daily matches of new ads that match your search posted in the last 24 hours. Remember, the more people you contact, the better your chances of renting out your room.
If you have any specific needs or questions, please feel free to reach out to our support team for assistance. We are here to help!
Thank you for your patience and understanding.
Best regards,
The Roomgo Team
team@roomgo.co.uk
I have used this site for many years…
I have used this site for many years looking for potential tenants. It is very good to read potential profiles of people looking for accommodation. Equally to know a safe and verified way of contacting the write people to fit in with my and their preference
Roomgo does have daily new people listing what they are looking for , which is very good
Customer feedback and help also very good
The offer of occasional free membership to premium is also a welcomed help , many thanks for your service and assistance
August 29, 2024
Unprompted review
Reply from Roomgo UK
Hi David,
Thank you for your feedback!
We are thrilled to hear that our platform has been valuable in helping you find potential tenants and that you appreciate the daily new listings. It is also great to know that our customer support has been helpful in your experience.
Your review motivates us to continue improving and providing the best experience possible. If you need any further assistance or have additional questions in the future, please feel free to reach out. We are here to support you every step of the way.
Best regards,
The Roomgo Team
team@roomgo.co.uk
I’m planning to rent my room out in my…
I’m planning to rent my room out in my house on there website. There customer support team is very helpful to help me with potential tenants by offering me 10 days free premium membership
August 14, 2024
Unprompted review
Reply from Roomgo UK
Hi Sarwat,
Thank you for sharing your review with us.
We are glad to hear that you found our customer support team helpful. It’s great to know that these resources are aiding you in finding potential tenants for your room.
If you need any further assistance or have any questions as you move forward with renting out your room, please don't hesitate to reach out to us. We are here to support you every step of the way.
Best regards,
The Roomgo Team
team@roomgo.co.uk
Premium member - Account Suspended, VERY BAD CUSTOMER SUPPORT
I placed 3 ads to rent as a agency. APPARTAGER.lu and when I created account I paid 100 euro premium member to reach potential tenants and to reach more people, After 9 days later my account was suspended all of a sudden, then I wrote to contact us email id on daily basis I was required to provide proof of premium account and address. I submitted the required document within 5 min after they send same template email id team@roomgo. It’s been almost 3 weeks now and my account was still being locked. I wrote to all their email ids .be .lu .fr etc around 15 emails in cc, but no one responded till now. It was a very disappointing experience and I regret paying the upgrade fee!!!!!!!!!!! And **** VERY BAD CUSTOMER SERVICE*****
*********REPLY for your message************
Dear Appartager team,
Many thanks for your reply at least different respect to your usual standard email.
Please be aware that I have just forwarded to lequipe (at) appartager.lu, team (at) roomgo.co.uk, contact (at) appartager.lu, all the emails that I have sent to you from 1st July to 9th July in which I have provided you with the required information as proof that I have reverted to you ON 11th July 2024 at CET 23:24 pm.
But it seems that you have a standard email from different team members Oumaima, Ida.. that provide always the same feedback without reading the reply from the customer.
I would be grateful if you could check and review all the emails from my side and proceed with the reactivation of my account as I have paid for a Premium Membership.
Thank you and kind regards
Daniela
July 9, 2024
Unprompted review
Reply from Roomgo UK
Hi Daniela,
Thank you for sharing your feedback with us.
We are sorry to hear about your recent experience and apologise for any inconvenience caused. We understand the frustration of having your account suspended unexpectedly. As part of our security measures, we often require additional verification to ensure the safety and integrity of our platform for all users.
We did send you requests for verification on 9th July at 8:58 AM to reactivate your account, including a security question that needed your response. Unfortunately, we did not receive the required information from you to proceed with unlocking your account. We are here to assist you further and resolve this matter promptly.
Please contact us at lequipe@appartager.lu, and we'll ensure your concerns are addressed promptly. Your satisfaction is important to us, and we're committed to assisting you in any way we can.
Best regards,
The Appartager Team
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