Customer service was perfect. Storage facility sizing was good. Entry and exit and easy access to park was very good. Friendly atmosphere.
Company replied
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Customer service was perfect. Storage facility sizing was good. Entry and exit and easy access to park was very good. Friendly atmosphere.
Company replied
Ease of setup. Straightforward and flexible with my change of plans. Storage size was perfect, equipment to get things back and forth into storage was great. And they responded virtually instantly to... See more
Company replied
Roomia's customer service is outstanding and made the whole experience of self storage seamless - like it should be! When life changes occur, like moving houses it's comforting to know that Roomia hav... See more
Company replied
Friendly staff who are prepared to go the extra mile to make sure everything flows smoothly from the initial booking right through to putting the items into the storage room. The room was easily acces... See more
Company replied
Written by the company
When life changes, a little room to breathe can make a big difference, and that’s why we exist. No matter how big or small the change, with a range of storage sizes available, Roomia is your place to create space.
At Roomia, we know there’s no one-size-fits-all approach to storage, which is why we’ve created facilities that are secure, flexible and as individual as your needs.
Our goal is to make your life Roomia, one storage unit at a time.
Written by the company

East Avenue 52, 5009, Beverley, South Australia, Australia
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Michael was awesome and attentive to my needs. Highly recommended

Reply from Roomia Self Storage - Beverley
From the start my experience with whole process it was very good and the staff were fantastic and helpful.
The unit was a great size and used it for 3 years. So convenient to get the extra space before leaving for overseas.
Thank you for the great experience and safety of my goods.
Highly recommended.
Evan

Reply from Roomia Self Storage - Beverley
It was easy to book/reserve a unit. Friendly service.The only drawback is the Genie entry app I tried four times to get it to work and failed, the staff also tried. The app download ok and you update your data ok but when you press the button on the app to open the gate it comes up as an error. This is an important feature if you're in a normal vehicle you can easily enter your passcode into the keypad. However, if you are in a truck you need to get out of the truck to enter the passcode.

Reply from Roomia Self Storage - Beverley
From reception response to finalising storage Jenny was incredibly helpful and supportive. Prices reasonable and comparable.

Reply from Roomia Self Storage - Beverley
It was great to have 24 hour access and the freight elevator certainly took the stress out of having my storage unit on the second floor. The premises are great and the price was excellent in comparison to other storage facilities.

Reply from Roomia Self Storage - Beverley
I had a storage unit at Roomia for nearly 9 years - it was a trouble-free experience and I would happily recommend Roomia to anyone looking for a storage unit for hire.

Reply from Roomia Self Storage - Beverley
The staff are very good and understanding.
The unit was very clean.

Reply from Roomia Self Storage - Beverley
Michael was a complete star! Helpful from start to finish and a genuinely good bloke. Would give more stars if I could!

Reply from Roomia Self Storage - Beverley
Michael has flexible, accommodating and welcoming.
great overall experience

Reply from Roomia Self Storage - Beverley
Jenny's service was amazing. Great prices and access up to 10pm is handy.

Reply from Roomia Self Storage - Beverley

Reply from Roomia Self Storage - Beverley
Customer service was good, and the transport van was clean. However, storage providers should explain storage sizes in layman’s terms. For example, a 1.5m x 1.5m unit refers to the floor dimensions, not 1.5 × 1.5 = 2.25m² of usable space. Due to this confusion, I had to upgrade to the next storage tier.

Reply from Roomia Self Storage - Beverley
We needed access on the first day by 7:30 but the access code had not been activated. My son had been in the previous Friday to explain and make sure access was available. The unit was unlocked but the access code for the site had not been sorted. Our removalists were were not happy and eventually left for another job so we had to try again in the afternoon

Reply from Roomia Self Storage - Beverley
The team at Roomia Beverley have been friendly and upfront, and accommodated my need for 24/7 access.
I loved having full 24 hour use of the van upon moving in (my other storage gave me 7 hours!)
Thank you.

Reply from Roomia Self Storage - Beverley
The premises were clean and secure. This makes the customer feel confident their possessions will be safe.
At all times I found the staff to be very welcoming and eager to accommodate the client's needs. The staff I dealt with provided answers to my questions and steered me through the processes of the whole storage task.

Reply from Roomia Self Storage - Beverley
I couldn’t access the storage, with the pink coat that you guys provide me, and I have flights tomorrow, I can’t put my belonging in the storage, now everything is stuck…
It shows “see the manager” on the machine, when I entered the pin.
But when I was doing the registration, it never mentioned that first time user have to see manager in order to activate the Pin, so I don’t know what happened right now.
Everything is so stuck rn, I felt so helpless, there isn’t any opportunity to call for help. It was hopeless.

Reply from Roomia Self Storage - Beverley
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