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Rooms 2 Love ~ Functional, Affordable and Beautiful rooms that we know you will love 💙 Covering Central Scotland & The Borders we specialise in the design, supply and installation of quality Kitchens, Bathrooms & Fitted Bedrooms from our extensive ranges to suit modern, contemporary and traditional styles. We will work with you to ensure your room is designed to suit your individual wants and needs and that it not only meets but exceeds your expectations. All installations are carried out by our fully qualified, highly skilled 5 star rated team and fully guaranteed. We offer a free home design consultation service.
Crawford, ML12 , Biggar, United Kingdom
Thank you Rooms2love for excellent work done on my en-suite and cloakroom extremely pleased with attention and advice given from Jane .Tommy and Alex were fantastic hard workers and very clean and tidy would highly recommend this company for any work
Thank you all again 👏🏻🏆😁
Fantastic service , from start to finish. Jane was brilliant at initial planning and Tommy fitted the kitchen to perfection. I am over the moon and highly recommend Rooms 2 love and plan to use them again in the future! Great job thanks so much !!!!
Rooms2Love let me down badly and wasted over three months of my time. Jane came to my home to measure my bathroom and give me a quote, and a date for work to start was confirmed for four months later due to their waiting list.
However, three weeks before work was due to begin, Tommy came out to do a final survey and cancelled the job as he was worried about parking outside my home. I explained that from past experience he would likely find a suitable space, and if worse came to worst, the road is wide and quiet enough for him to double park and unload his van for the day. Countless other jobs have taken place in my building and street and companies have not had an issue. Tommy could have made it work but he didn’t want to. He’s within his right to turn down jobs for whatever reason he likes, but not after keeping me waiting for three months to let me down at such short notice.
Jane argued that she raised parking as a potential issue initially. She did mention it briefly at her first visit, but if she felt it was such a concern she did nothing further to address it and went on to confirm the job and finalise the details. It’s been a huge inconvenience and I’m now back to square one at the bottom of another long waiting list. A really disappointing and frustrating experience and completely unprofessional from Rooms2Love. Unless you can guarantee parking immediately outside your home, I would not recommend this company.
In response to Rooms2Love's response:
My above review is an honest and accurate summary of what happened.
The timescale WAS three months and it is disingenuous to say that it was not.
You came to my home on 4 May, sent a quote on 5 May, and I confirmed on 8 May that we wanted to go ahead.
We agreed to meet on 13 May to sign the paperwork, but due to difficult personal circumstances I had to postpone. You said this was okay and on 16 May confirmed you would hold an installation date of 11 September for us in good faith. We have this confirmation in text messages. Had I been able to meet as planned I would have signed the paperwork on 13 May, and we would still be in the same situation.
We met on 1 July and I signed the paperwork as promised. I honoured our agreement, however you did not uphold your side of the contract that I signed that day.
On 19 August Tommy came to my home for the final survey which is when he cancelled the contract. This was three months on from the 16 May when you confirmed you would hold the 11 September installation date, provided I signed the paperwork, which I did. Many potential solutions were discussed but Tommy did not want to consider any of them. As I stated, many other contractors have made renovations work without issue.
If you view the parking situation as so clearly unworkable, then the job should never have been accepted. My original point stands that you wasted three months of my time as a result of this.
An apology and £3.50 in interest in no way makes up for the significant inconvenience you have caused me.
I’m unwilling to lose any more time over this but I do not accept the excuses given in your response nor your implication that I am lying about timescales.
Reply from Rooms 2 Love
This very inaccurate review has also been posted on both Google and our FB page.
This is our honest response as can be seen on Google & Facebook:
We have already expressed our sincere apologies for the cancellation of your work, as a small business we are certainly not happy about having to cancel any work, all work is greatly appreciated. I must clarify that the timescale was not 3 months, the initial meeting was on 5/5/23 and our contract paperwork was signed on 1/7/23 and the deposit was received on the 3/7/23, we kindly held an installation date prior to this on verbal acceptance due to our clients unforeseen circumstances at the time. The parking issue was raised and I most certainly did not argue, it was discussed at our initial meeting and I will accept, was not addressed at our second meeting and this is something I will most certainly stress to any clients should this issue arise in future. Your suggestion was appreciated in attempting to keep one car space available, however, one parking space is of no use outside a tenement property for a large VW Crafter Van including our Tiler’s and Plaster’s van when they were on site and as also suggested, double parked with hazard lights left on throughout the day which was certainly not an option and especially not on a busy road, this practice is illegal. I should also add that any interest accrued on your deposit for the duration + 2 days was immediately paid along with your full deposit refund, we asked for receipt of the funds to be confirmed and we have yet to receive this. We have carried out numerous work in the south side of Glasgow and in many tenement properties, however, your property is in a heavily congested traffic area, therefore, to remove, dispose and fully install your new bathroom would have not been feasible being parked potentially 3 streets away from your property.
We wish you both well and again apologise for the unfortunate circumstances leading to the cancellation of your work.
We have recently had a new bathroom installed by Rooms2Love, and are very happy with the finished product.
From our initial contact through to the completion, all staff (Jane, Tommy and Iain) have been consistently professional yet approachable, friendly and helpful.
We highly recommend, thanks guys.
Alison and Darryl.
Reply from Rooms 2 Love
Thank you for your kind words are for taking the time out of your busy day to submit the review, it is greatly appreciated. It was an absolute pleasure working in your beautiful new home. Thank you for choosing Rooms 2 Love & enjoy your new bathroom 💙
Thank you so much Jane and Tommy for transforming our badly fitted wetroom and sinks into a beautiful clean, luxurious and functional walk-in shower. No more mopping up the copious amounts of water sprayed on the floor and the new flooring is a vast improvement on the old cold tiles. Warm, friendly & professional service and highly recommend Jane & Tommy xxx
Reply from Rooms 2 Love
Thank you taking the time to submit such a lovely review and for choosing Rooms 2 Love 💙
Amazing company..great service from start to finish would definitely recommend and have done so. extremely delighted with my new bathroom
Reply from Rooms 2 Love
Your kind words are very much appreciated. Thank you choosing Rooms 2 Love and for recommending us. We look forward to the next family project. Enjoy your new bathroom 💙
Great service from start to finish. Personal touch with home visits, very accommodating. Highly recommend.
Reply from Rooms 2 Love
Your wonderful review is very much appreciated. Thank you for choosing Rooms 2 Love 💙
Designed and fitted our kitchen. Really happy with the end result. Nothing was too much bother. Gave us lots of great advice on what was suitable and what might not work. Always left us to decide. Overcame lots of problems in our awkward kitchen. Very tidy workers and cleaned up well when finished. Would highly recommend and will be happy to call them again when our bathroom is due to be renewed.
Reply from Rooms 2 Love
Thank you for your kind words, they are very much appreciated. We are delighted that you love your new kitchen, it was a pleasure for us working in your home. Thank you for choosing Rooms 2 Love. Happy Christmas & Be safe 💙
Used rooms 2 love to refit my bathroom in my new home, a fabulous job from start to finish. I would thoroughly recommend these guys. Not the cheapest out there but certainly one of the best. I have absolutely no hesitation recommending them xx Thank you guys for my beautiful bathroom. I absolutely love it 😍
Reply from Rooms 2 Love
Thank you for your kind words and for choosing Rooms 2 Love. It was a pleasure to work in your beautiful new home and we are delighted that you love your FABulous new bathroom. Be safe & enjoy 💙
Absolutely delighted with Rooms 2 Love, they designed, supplied and fitted our stunning new bathroom. The process was hassle free, they listened and offered excellent advice on what was the best options. The range was extensive and they worked to keep it within our budget. No mess throughout and all of the old bathroom was taken away. Thank you Rooms 2 Love, we certainly recommend you to anyone looking for a bathroom.
Reply from Rooms 2 Love
Thank you for taking the time to submit such a lovely review. Thank you again for choosing Rooms 2 Love 💙
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