Love the products for my natural hair-out of all the truly natural brands, this one works best. My only criticism is that it takes a while to navigate the website and find the products you need.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to order. Ingredients listed. Not irritating or burning on my scalp.
I took some time for the correct product to arrive but I am now happy.
My experience with Root2Tip was excellent. The delivery was punctual, arriving exactly when they said it would, which I really appreciated. The ordering process was straightforward and hassle-free. Th... See more
Company details
Written by the company
Premium quality natural beauty for textured hair and hairloss
Contact info
Oxgate lane, NW2 7HU, London, United Kingdom
- info@root2tip.com
- root2tip.com
4.1
Great
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The products speak for themselves it's…
The products speak for themselves it's affordable it works the hype is real. But I had one issue out of the several times I've ordered and as by magic by the snap of a finger it was sorted and I'm soo grateful for that.
February 29, 2024
Fast delivery and products are fabulous…
Fast delivery and products are fabulous on both of my daughters hair! Thank you
May 28, 2024
Sent the wrong product and have not…
Sent the wrong product and have not responded to any emails
May 27, 2024
Lovely local company
Products came well packed and was easy to track. Great recommendations over email on how to use the products.
March 30, 2024
Great advice and support for ASD mixed race child with SPD
I had great customer service prior to purchasing a product as I wasn't sure what would be appropriate for my daughter's hair. I was offered good advice and soon after made a purchase. So far I can't fault the product, my daughter is autistic and has SPD so anything in her hair or skin can irritate her. The advice I was given was by someone who seemed to understand our needs and concerns and made appropriate suggestions. Thanks for your service hope to continue purchasing from you.
April 27, 2024
Repurchased product
This was a repurchase of the Honey Rain Juice which I find extremely moisturising for my hair. I have used this companies product for a long time since meeting them at the Afro Hair show many years ago. The Honey rain juice however is my go to product which I've now started using on my granddaughter's hair.
April 24, 2024
Excellent customer service and…
Excellent customer service and products. I love their children's range as it helps with tangles and doesnt contain harsh ingredients. Quick shipping too! Full 5 stars earned!
March 29, 2024
Works really well in my girls mixed…
Works really well in my girls mixed race hair, and handy guides and emails that come with it of how to use each product. Will be using again.
April 5, 2024
Love!
Absolutely love the twurly butter, nice and moisturising for my son’s hair, along with the honey rain juice that has always been a household favourite. Heavens milk is light yet moisturising also for my 1 year.
March 25, 2024
I have used the quench anti-breakage…
I have used the quench anti-breakage creme for years and I think it is one of the only products that my hair can take.
March 4, 2024
Sadly leaves hair tacky and heavy
Not all the product arrived - still awaiting for one three weeks later.
Products leave my hair (4c) feeling tacky and heavy. The products have created frizz and reversion of silk press. Quite disappointed with these products.
January 31, 2024
My hair is nice and soft and naturally…
My hair is nice and soft and naturally my hair is corse.
January 29, 2024
Quality product.
December 26, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.