root2tip.com Reviews 205

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the products, finding them effective for natural and curly hair, making it soft, manageable, and moisturized. People appreciate the quality and how well the products work, often noting pleasant scents and ease of use, especially for detangling. The ordering process is generally described as easy and straightforward, with many consumers praising the quick delivery service. However, some people mentioned issues with their orders, including missing items, incorrect products, or receiving incomplete shipments. There were also instances where customers experienced significant delays in receiving their orders, with some waiting weeks or even over a month without updates or communication.

What people talk about most

Product

People report positive experiences with the products, with many reviewers calling them "out of this world"... See more

Quality

Users describe positive interactions with quality, consistently praising the products as "out of this world"... See more

Order

Consumers find the order process to be ambiguous, with many experiencing significant delays and issues with... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with some reviewers praising quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the products for my natural hair-out of all the truly natural brands, this one works best. My only criticism is that it takes a while to navigate the website and find the products you need.

Rated 4 out of 5 stars

Easy to order. Ingredients listed. Not irritating or burning on my scalp.

Rated 5 out of 5 stars

My experience with Root2Tip was excellent. The delivery was punctual, arriving exactly when they said it would, which I really appreciated. The ordering process was straightforward and hassle-free. Th... See more


Company details

  1. Hair Product Store

Written by the company

Premium quality natural beauty for textured hair and hairloss


Contact info

4.1

Great

TrustScore 4 out of 5

205 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 4 out of 5 stars

Wish for more

Loving my daughter's hair. Just wish bottles were bigger and products easier to find and buy. Delivery was a bit of a wait.

June 5, 2022
Rated 5 out of 5 stars

Good and helpful service

Amazing customer services so helpful.,, and the products were amazing on my lil girls hair!! I love the shampoo and the conditioner… just wow!!!! Seen improvements in my lil ones her! Would 100% recommend

June 1, 2022
Rated 5 out of 5 stars

Very impressed…

Very impressed with the product range and the advice provided. Prompt delivery of items ordered too. Overall, great customer service.

May 22, 2022
Rated 5 out of 5 stars

Absolutely fantastic product!!

Absolutely fantastic product, I’m thrilled with it. I’ve struggled for ages to detangle my daughter’s hair and used so many different products. This is so much better than anything else out there, I am so happy with the results.
Added bonus: daughter (5 going on 15) now feels extra spicy with her 4c curls finally bouncing around for all to see. Beautiful.

April 25, 2022
Rated 5 out of 5 stars

Back2School kit

I really love using these products on my daughters hair. 100% recommend. If ordering to Ireland it takes ages for an post to process it once it gets here. Definitely worth the wait though.

March 24, 2022

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