RootLayer Web Services LTD. Reviews 105

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I've been with this provider for a while now and I've never had a problem. The servers are fast, the connection is stable, the support is very good and I'm very happy and the prices are not expens... See more

Company replied

Rated 5 out of 5 stars

I've been using many other server providers, which have all been lacking on so many areas.. Rootlayer has been a very good experience since day one, I have been using them for a couple months now an... See more

Company replied

Rated 5 out of 5 stars

I'm a customer since almost 1 year and I never had problems with them, their services are very stable and the prices are fair. When I couldn't access my VPS because I messed up some settings on Window... See more

Company replied

Rated 5 out of 5 stars

I've been working with this guy for quite a long time now .. Call it a year or almost and he has always delivered very good and quality servers that has superseded almost all others and that i am h... See more

Company replied

Company details

  1. Web Hosting Company
  2. Cloud Computing Service
  3. Cloud Storage Service
  4. Internet Provider
  5. Internet Service Provider

Written by the company

We are an “Internet Service Provider” Serving with trust since 2010 Mid. We offer various Internet Related services & Products (Online Servers generally). Our Previous Brand Name was “XeonRDP” Founded in 2013 Mid. We have expanded the business with “RootLayer” & Assigned More Staffs, Products, Features & Securities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

105 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Been using their dedi for over 6…

Been using their dedi for over 6 months, really HQ service!

March 24, 2018
Unprompted review
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Reply from RootLayer Web Services LTD.

You been with us for exactly 36 Months or 3 years and running/going ahead. Thanks for using our Shared Windows RDP in the past, Root unshared VPS and now Root Dedicated.

Wish you all the best and it was a pleasure to hearing from your end.

Rated 5 out of 5 stars

A+++++

HQ COMPANY HQ SERVICE + VOUCH

March 21, 2018
Unprompted review
RootLayer Web Services LTD. logo

Reply from RootLayer Web Services LTD.

Thanks for staying with us for the last 13 months and continues. We wish you al the best.

Rated 5 out of 5 stars

No problems so far, great support

I'm a customer since almost 1 year and I never had problems with them, their services are very stable and the prices are fair. When I couldn't access my VPS because I messed up some settings on Windows I received support immediately and after around 1 hour everything was working again. Thank you.

February 16, 2018
Unprompted review
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Reply from RootLayer Web Services LTD.

A pleasure to have you with us. 12 Months+ Subscription time (This march).

Great :)

Rated 5 out of 5 stars

i bought dedicted server

i bought dedicted server
cheap and quality and fast !
they really perfect !
Thanks a lot Rootlayer !

January 22, 2018
Unprompted review
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Reply from RootLayer Web Services LTD.

Almost 12 months with us and thanks for your re-subscribing.

Rated 1 out of 5 stars

Worst service

Worst service, my friend paid for me and they claimed i was using a 'hacked card' because the paypal account was not verified.

December 27, 2017
Unprompted review
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Reply from RootLayer Web Services LTD.

Read Billing FAQ here - https://rootlayer.net/faq/

Your payment attempt was lame. Like you had no residential IP to make the payment so you have used a Server IP.

Your payment source was an unverified source marked by Paypal which was also a Negative point.

Your Billing area name and Paypal name / Info did not match either. You did claim it was your friend who made the payment. We can understand but, using a Server IP + Unverified source does not make sense.

Everything was wrong and we had more than 2 reasons to avoid such transactions.

When you can't respect a company's terms, you should not sign up in the first place.

We can still understand and offered a full refund within a few minutes. So you should move on instead of playing with any company's reputation by posting negative feedback.

Wish you all the best.

Rated 5 out of 5 stars

Excellent quality and staff support

Excellent quality and staff support. I would recommend it to anyone who wants to have high quality RDP.

December 25, 2017
Unprompted review
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Reply from RootLayer Web Services LTD.

3 months and getting stronger. Thanks for your feedback, sir :)

Rated 5 out of 5 stars

I ordered already 4 servers with on …

I ordered already 4 servers with on rootlayer and always got the fastest reply & support via skype! I only tell them what I need and I get the perfect server for my needs!!!
Just awesome service, can recommend 10000000%!!!!

December 11, 2017
Unprompted review
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Reply from RootLayer Web Services LTD.

Thanks for coming back to us once again. 7 months and Going :)

Rated 5 out of 5 stars

I love Rootlayer

I have a FiveM server hosted on a RDP. :)
My Database dident work as good when i tryed, but when i got help from the Livechat, everything workt out!
Very good Host, and support

November 30, 2017
Unprompted review
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Reply from RootLayer Web Services LTD.

12 Months Plus and still going. Happy to see your feedback, Uni.

Rated 5 out of 5 stars

Simply the best

Have been using RootLayer for over a year now and the service has just gone better and better, the support is amazing and extremely fast and the price/performance ratio is the best part. Highly recommended to everyone out there.

November 26, 2017
Unprompted review
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Reply from RootLayer Web Services LTD.

Many thanks for staying with us 12 months and still going. Happy to see you again with us.

Rated 5 out of 5 stars

I'll be completely honest

I'll be completely honest, at the beginning there were times that the server disconnected from the internet which was problematic for me, because i was streaming to youtube with the server.

BUT
That was about 5 months ago and it hasn't happened since, also there is always amazingly fast support. I'm giving this service 5 stars, because the rented servers run without problems and because there hasn't been a time that i could not be helped by the support team.

Great service at a relatively low price.

November 14, 2017
Unprompted review
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Reply from RootLayer Web Services LTD.

Hi Steezy. Thanks for posting this feedback. Almost a year since you are with us. :)

Rated 5 out of 5 stars

Amazing Servies & Fast Support

Amazing Servies & Fast Support
I'm very happy with the services that they provide,fast and correct support.
Also good prices,it have been some months that i am using they services and im definitly happy with them keep it up.

November 8, 2017
Unprompted review
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Reply from RootLayer Web Services LTD.

Thanks for your review Kendrick. 4 Months and going stronger with your Multiple products same time with RootLayer :)

Rated 5 out of 5 stars

Great service

Been a customer who always enjoy using there service till date. What a great service they provide with a fast and friendly customer service support. Vouching there service for anyone.

October 27, 2017
Unprompted review
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Reply from RootLayer Web Services LTD.

1 Year Plus and Getting stronger relationship with you day by day. Thanks for recommending this to all. Pleasure.

Rated 5 out of 5 stars

I've been a loyal customer since early …

I've been a loyal customer since early this year! Great support! Always eager to devote their time to help with my requests! 10/10

October 27, 2017
Unprompted review
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Reply from RootLayer Web Services LTD.

Glad to know Wom Bat. 6 Months of strong relationship :)

Rated 5 out of 5 stars

Been using this service from last 3 …

Been using this service from last 3 years On and Off, I got problems very rarely which rectified within few minutes mostly. Extremely satisfied :)

Best support :)
Best Service :)
Best prices :)

October 26, 2017
Unprompted review
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Reply from RootLayer Web Services LTD.

3 + Years and going. Happy to see your honest feedback.

Rated 5 out of 5 stars

Amazing i've been using them for …

Amazing i've been using them for years!!!

October 21, 2017
Unprompted review
RootLayer Web Services LTD. logo

Reply from RootLayer Web Services LTD.

Thanks for your 1.5 Years of trust and using of our multiple services at the same time. We wish you all the best to you.

Rated 5 out of 5 stars

BEST SERVICE I HAVE USED SO FAR...

i have tried alot of rdp service but none has satisfied me like rootlayer.net service. i used their shared hosted rdp and it was great. i will definitely go for their dedicated server. if you wanna buy their service please do u won't regret it.

October 21, 2017
Unprompted review
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Reply from RootLayer Web Services LTD.

3 Months And counting. Wish you all the best. Pleasure :)

Rated 5 out of 5 stars

Service is wonderful

Service is wonderful, they attend to issues swiftly. I will recommend them anytime, anyday.

October 21, 2017
Unprompted review
RootLayer Web Services LTD. logo

Reply from RootLayer Web Services LTD.

It is been 8 Months and counting with your Multiple Products with us. Thanks & Pleasure doing business with you :)

Rated 5 out of 5 stars

10/10 support

10/10 support
10/10 services
i was using this service in 1 years+ and no problem, what a great services.
recommended

October 20, 2017
Unprompted review
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Reply from RootLayer Web Services LTD.

3+ Years and Still counting. Thanks for your feedback with honesty. :)

Rated 5 out of 5 stars

The best that i have ever used is this …

The best that i have ever used is this server for this i'm given you guys 101%%%%% rate 1 Your are guarantee 2 Stable is there motor 3 Teams are there for you 24/7 4 Standard update 24/7 5 Tracking update 24/7 6 I have used plenty of this server companies None that as good as this dude”

October 20, 2017
Unprompted review
RootLayer Web Services LTD. logo

Reply from RootLayer Web Services LTD.

It's been around 2 years we are dealing with you. Always a pleasure.

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