Rosce Jewelers Reviews 

579
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

After buying 3 bracelets which had arrived in perfect condition (and I still wear everyday), I bought a 3 prong necklace which lost a stone after wearing it just once. I sent an e-mail complaint and... See more

Rated 1 out of 5 stars

Purchased for my daughter for Christmas - tennis necklace upon opening was kinked and bent. The tennis bracelet broke within hours of her wearing it. Contacted and complained they offered me a second... See more

Rated 5 out of 5 stars

This company are fabulous to deal with. They constantly keep you updated once ordering your item/items. Delivery is quick and their jewellery is first class. You will never br disappointed with anyth... See more

Rated 5 out of 5 stars

I would like to Command the professional ability of your representative Krysllin. She was on top of the issue I had with the clasp of the Beautiful Bracelet I purchased. She made sure that this issu... See more

Company details

  1. Shopping & Fashion

Written by the company

The modern world requires a stronger focus on affordable fine jewelry. As a direct-to-consumer brand, we are committed to assisting females with this important transformation. Join Rosce today!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

579 reviews

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4.4

All reviews

(579)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I rarely by diamond jewelry so I was…

I rarely by diamond jewelry so I was very skeptical about purchsing. When received the Harriet Set with the matching bracelet, I was blown away by its splendor. I simply adore this set. Its so elegant! Also, the customer service is top tier!

March 24, 2023
Unprompted review
Rated 5 out of 5 stars

My lost order

I ordered back in December 2022 a tennis bracelet and was very excited about it.
I was following its progress but when it was not delivered after some time I contacted Rosce jeweller and they promptly took action. Since my original order didn’t show up, they sent me a new one which was quickly delivered.
I love your jewellery and I will keep ordering .
Thank you!
Hind Farra

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing product and service

I have ordered twice from this store and everything went smooth! I am very happy with my purchase and service was terrific. The product is true to the photos in terms of size and look. Would definitely order again!

January 20, 2023
Unprompted review
Rated 5 out of 5 stars

Very attentive to my questions

This ring is just gorgeous, so shiny and sparkling .

I cant believe how beautiful the ring looks.

Just gorgeous and the customer service was very helpful all the time. Ive have dealth with other companies
and they say your order is on the way, but it didn’t show up until the next month. U said that it will be here the next day and lo and behold, There it Was!!!

February 15, 2023
Rated 5 out of 5 stars

Amazing customer service!

Love this company. I purchased a bracelet and unfortunately one of the stones fell out a few months later. I contacted customer service and they made the replacement process so quick and easy. It was handled in a very professional way and shows they stand behind their products! Plus the bracelet is absolutely stunning!

January 9, 2023
Unprompted review
Rated 1 out of 5 stars

SCAM!! DO NOT BUY!

DO NOT BUY FROM THESE PEOPLE. The products are low quality and not as advertised. The website promises "no hassle returns" but that is not what happens. I ordered based on the promise of "no hassle" returns. I requested a refund when the product was not as promised nor advertised. I had to first email photos of the items I wished to return. I was then told because my items were on sale, I was not eligible for a refund. When I insisted, I was told the "US Warehouse" was not accepting returns so I had to return to CHINA at my own expense. I had to send by a trackable method to Shenzhen, Guangdong and under declare the value of the contents as less than $10 for tax reasons related to customs. I was instructed to photo the parcel and the mailing label and send by email. UPS was over $130 and USPS was over $35 for a delivery time frame of 2-3 weeks. I was told I would not receive a refund until the package was received and "inspected."

January 4, 2023
Rated 5 out of 5 stars

STUNNING!

The advertising does not do justice to the quality & brilliance of this jewelry. My bracelet rivals the most expensive gold & diamonds on the market. The sparkle is fabulous! So pleased, I have already ordered another piece. Thank you, Rosce!

December 27, 2022
Rated 5 out of 5 stars

Beautifully crafted

Beautifully crafted. Love my tennis bracelet and necklace; eye stoppers. I wear them everywhere and all the time. Gold tone is just perfect.

August 18, 2022
Rated 1 out of 5 stars

Shoddy Workmanship and Glass Stones

1. The stones are glass. You can VERY easily scratch them. Most had chips on the edges/corners from setting. This won't happen to natural or synthetic diamonds. Several stones had large scratches on arrival.
2. The setting work is shoddy, lots of bent prongs, crooked stones.
3. Looks cheap... is...very overpriced for what it is.
4. Update! I finally got a refund, it took 7 months, and many emails back-and-forth, where they asked me to remove my review in exchange for the refund (um, no). Anyway, they say they have updated their return policies to make everything easier, and I hope that's true.
5. UPDATE 2! Within an hour of providing a refund, they opened a PayPal case against me to try to get the refund back... by lying and saying I had agreed to take this review down. The best part? Their "proof" pictures of the email stream make literally no reference to reviews at all. But that's okay, I provided PayPal with the whole email stream, because I have nothing to hide.

December 10, 2022
Unprompted review
Rated 5 out of 5 stars

Vivere Necklace and bracelet

Ordered Vivere Necklace and bracelet. WOW!!! The quality and beauty of this necklace and bracelet, I couldn’t be happier. Had a slight hiccup with my order but their customer service is definitely 5 stars! They quick and prompt to assist my situation and make it right. Will definitely be ordering from them again. Absolutely excellent!!!

December 15, 2022

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