Roscoerogersandknight Reviews 2

TrustScore 3 out of 5

2.9

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Company details

  1. Real Estate Agency

Written by the company

Roscoe Rogers and Knight was established in 1991 by Phil Smith and have built a strong reputation for specialising in selling unique, characterful town and country properties within Monmouthshire, south Herefordshire and west Gloucestershire. We are a fully independent bespoke estate agency with the customer at our forefront, selling for you – not any head office targets. Our classic showroom and office is set in the heart of the historic centre of Monmouth in our own stylish listed building with a classic shop window which is always referred to as the window to be seen in. We treat everyone as we would like to be treated and we take customer care to the highest levels to ensure that the whole process of buying and selling is made so much easier. We have a longstanding team with an incredible amount of local knowledge and experience who specialise in every aspect of the property journey. Viewings are always accompanied by one of our appointed, mature property consultants, followed up promptly with in-depth feedback. A primary focus of ours is negotiating the highest price for you, which is supported by our sales progressor to ensure the transaction is completed as swiftly and effortlessly as possible for you. Something that very few agents can offer. We pride ourselves on our professional marketing with a fine attention to detail. There are no additional charges for high quality photography, drone footage, brochures, and marketing, all these are included within our fee. We believe transparency is key, with every vendor receiving the same high level of service, all our clients are valued. Our team of educated and knowledgeable staff have either been vendors or buyers themselves with Roscoe Rogers and Knight and follow our professional standards with nothing being too much trouble. The Mayfair Office is our London marketing partner providing us with national and international editorial press features and links with a national network of independent specialist agents, just like us, all across the UK. Putting us in an excellent position to take advantage of many city buyers escaping to the country. Roscoe Rogers and Knight is founded purely and simply on giving the level of service that we would expect as a buyer or vendor ourselves: The 10 point RRK difference: Equality, respect, and professionalism - We take customer care to the highest levels to ensure that the whole process of buying and selling is made so much easier for everyone. We specialise in selling unique, individual properties from quaint cottages, period townhouses, and large country houses to new homes, farms, and restoration projects, as well as Commercial property, development land and woodland. Roscoe Rogers & Knight was founded in 1991 so we have built a longstanding, in-depth local knowledge and invaluable experience. Our owner Phil Smith also has a strong construction background which often proves to be very useful. We have a mature and knowledgeable team who have been either vendors or buyers with RRK in the past, who expertly implement our motto of nothing being too much trouble. Attention to detail – We have a meticulous and professional marketing standard which enables properties to be seen in their very best light. Viewings are always accompanied by a member of staff and followed up the same day. All of our staff have an in-depth knowledge of every available property we have for sale. A dedicated and experienced sales progressor ensures that all sales are executed from offer agreed right through to completion. There are no hidden fees! Presentation - Our elegant and stylish listed building has a classic shop window which is always referred to as “the best window in town” and in a perfect location in Agincourt Square. Connections – Our partnership with The Mayfair Office, which is based in London, provides us with nationwide expert marketing coverage.


Contact info

2.9

Average

TrustScore 3 out of 5

2 reviews

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Rated 1 out of 5 stars

Awful experience

If I could give this company Xero star that's being generous!
This company is totally inept in every way! What should of been an easy and happy experience,has been horrible!
They are extremely rude, unhelpful in every way and
I'm amazed they can keep going as a business!
In answer to their reply, the only rudeness and shouting was on their part . They are arrogant and completely without any regard for any other point of view other than their own!
We are grateful we will have no further dealings with
this company.Any attempt to vindicate their behaviour can be left to the convincing the proper channels

August 27, 2025
Unprompted review
Roscoerogersandknight logo

Reply from Roscoerogersandknight

We are sorry to hear that you felt unhappy with your experience. However, we do feel it is important to provide some context for clarity.
Our team always aims to act professionally and courteously, and we cannot condone the level of rudeness and shouting that our staff were subjected to during this process. On investigating your application, the delays were not caused by us or our referencing provider, but by the referee details you supplied (a friend instead of employer). Once the correct information was provided, your full referencing was completed within five working days, which is well within industry standards.
We understand the referencing process can sometimes feel frustrating, but we work hard to ensure it is handled as quickly and smoothly as possible for all applicants.

Rated 1 out of 5 stars

Our nightmare experience in using a letting agent

From our experience, the Roscoe Rogers & Knight Lettings agency in Monmouth, fully and completely created a situation that you explicitly use an agent to avoid. They found us a "suitable" tenant who failed checks, including having CCJs, no employment was checked (it was fictional) and there were previous evictions for non payment of rent. To cut a long story short, we were concerned within a month of the tenancy commencing (including reports of ASB, police raids etc!), and no rent and questioned the agents for info. Instead of coming clean and saying they had made a mistake and misled us and tried to resolve the situation together, we were fed lies by phone with no answer to questions by email. This culminated in over 2 years of grief - with much of the emotional stress being caused as direct result of the agents failing and refusing to engage, as well as significant legal and emotional costs. For instance, when we initially asked for copies of the reference and finance checks, we were explicitly told there was none on record as not required when there as a guarantor (not the service we had paid for)....Just one example - we finally saw a copy of the failed referencing only through the Ombudman involvement much later. Again, with the guarantor, there was only a name within our copy of the contract. We later found out it was the council housing dept who were the guarantor and there was significant housing and social services involvement and history. This detail and that the guarantee was only for 6 months, were conveniently not included within the contracts provided to ourselves by the agents, and never produced, despite numerous requests for information why no rent had been received. It was only our solicitor that managed to gain a copy of the guarantor document from the council themselves (still not the agents who had apparently organised and requested it!).
The covid situation exacerbated and prolonged the situation, although Roscoe Rogers & Knight's catalogue of professional errors and incompetence prolonged and made the whole situation much, much worse by their refusal to admit or attempt to resolve before spiralling.
In short, the house was trashed, baliff eviction required, numerous police raids and ASB reports, insignificant rent received, and huge legal fees and clearance/repair required.
Although Roscoe Rogers and Knight have never acknowledged any mistakes, apologised or shown any professionalism towards us, the Property Ombudsman eventually found that they had failed at least 12 different paragraphs of the Code of Practice requirements and caused "aggravation, distress and inconvenience" etc to us as a result on several counts.
Happy to provide the full report!

June 6, 2022
Unprompted review

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