Rosea Reviews 

Sent out an unusable ECG pocket card, it had been printed over twice. Asked for a refund and they said they would post out a new one. Have continued to ask for a refund as a new card has not arrived more than 10 weeks after the original refund request and they still will not issue a refund.

Avoid! This is a scamming company. The mail address they provided does not exist, and you can't return or cancel your orders. They say they are a registered company in Netherlands, whereas they just dropship Chinese products from China( like Temu). None of the review links on the website is active and they mislead you by false positive review information. I received the bag after 2 months and the tracking information on their email clearly stated the product was coming from China. The bag was badly folded in a terrible packaging and the plastic smell upon opening was unbearable. It did not look like what they advertised. The bag is the one you can find on Temu for £5 and they charged £70! Ask your bank to dispute the money you paid.

I'm disgusted in the delivery time .
I placed a simple order from Instagram .
I was sent a tracking order link which showed the order was if the USA ! And with customs there .
I chased the order today and was sent a link showing the item had been in china not the USA .
Flown into Gatwick uk , then flown to Heathrow UK . Now with customs . USA or China which is it rosea.co.uk ?
It's the 6th of march and still no item .

Would give 0 stars if i could. ordered Heroes of barcadia for what i should have known was too good a price in december it is now march the 4th and i still dont have the package nor the supposed replacement that was sent yet magically is unable to have a tracking number.

In short definitely a scam, should have known by the price and the emails back and forth are like chatting with an AI bot.

ABSOLUTELY DISGUSTING SERVICE. Mistake made by ordering wrong size. Cancelled within 5 minutes but they ignored about 10 emails & still sent the trousers. Absolute crap quality on arrival, basically worthless. About 30 emails later, still no outcome. Paid £28 for a crap pair of trousers that I Cancelled now they are offering £2.
AVOID AVOID AVOID
DO NOT BUY FROM THIS COMPANY,

Looks like a scam. Ordered items before Christmas and still not arrived. Emailed them to ask where the goods were and told to be patient! They were rude and unhelpful. I wouldn't use them again.

Placed an order on 31st Dec 2024. After a 3 week wait, it arrived with a "courier" in the UK, but was seemingly lost. I contacted Rosea customer service on 9th Feb who said they would send a replacement ASAP and asked me to wait a few more days, but provided me no tracking info, and shock horror here we are a few weeks later and neither the original or replacement have arrived, and they haven't responded to my refund request. Have had to raise a dispute with PayPal. I would definitely avoid.

Don’t bother. It’s a drop shipping site. Overcharged me for one thing, refunded the overcharge. Fine, no complaints. However the order took weeks and weeks going around the tracking system from China and then the parcel never turned up. They are now ignoring my emails and my bank are being difficult with the refund. Save yourself the hassle.

YOU WILL NOT RECEIVE YOUR ORDER. DO NOT ORDER

To get your money back raise a case with PayPal

You will place an order and receive an obscure thankyou

You will then get a tracking number

It will then take months to deliver and the tracking number will say it’s in the UK somewhere

You will then ask for a refund

They will take ages to reply

They will then say “no, we have already sent it”

You will then go to trust pilot to write a review to help others

absolutely terrible service. Ordered ECG pocket cards on 26th November 2024 and still not delivered as of today 20th February 2025.

Contacted Rosea customer care on 10th January regarding this, got a response 16th January stating there was a logistics delay. Have not heard anything since.

Requested a refund today as seems it will never be delivered. Currently awaiting their response.

I ordered an item in January. 6 weeks later arrived in the UK from China. Lost somewhere in Bristol. Contacted the after sales service abd they said they will sent a new one. From China!!! Urgently. Hahaha 😂
Still haven't received anything. Requested for a refund and they told me that I will not get one as the item was already sent.
I think they are scammers. What do you think?

Watch out for the fake US five star reviews, they never mention which product they have supposedly bought and they are all worded in a similar fashion!

Bought a board game from here in December, it finally arrived yesterday for it to be just an expansion for a game and not the game itself. Pure scam. Contacted them by email and was only offered a £2 refund of the £30 I spent, then after I said no, upped it to a whole £4... They also claimed that it would cost me a lot to return it to them as their warehouse is in China, even though the items return address is in the UK and the item is labeled as Royal Mail 48hr... Absolute joke of a company.

I've copy and pasted my conversation with them by email below for reference.

Email 1: Hello, I ordered the above order months ago and it finally arrived for it to be an incorrect order.
I ordered the full game of:
Bar Heroes Assemble! Dice Battle: Hire your legendary partners and fight in a night of alcohol
And what has arrived is only an expansion, I've attached photos for proof.
I'm quite disappointed that it's taken so long to come and that it's not even usable. Can you help me with this issue asap please.

Response 1: We apologize for the late delivery and any inconvenience this has caused.
The delivery time of international packages depends on various reasons, all are beyond human control.
But we did the on-time process of your order. And we have tried our best to expedite it during the entire transportation process.
Please give us a chance at the product you received. If it is a gift for someone else, it would still be meaningful to give it away at anytime!

We are so sorry for your dissatisfaction.
However, upon inspection by our warehouse, the items dispatched to you align with your original order.
As a sign of goodwill, we would like to offer compensation of 2 pounds.
Will that be acceptable?

Email 2: Thank you for getting back to me, unfortunately there was no information regarding this items location and therefore I was not expecting it to come from anywhere other than the UK as it was listed in GBP. This aside, it was purchased for an event that has long passed and wouldn't have been usable anyway due to being the wrong item.

This item is not the item I bought, it's an expansion for a game and not the game itself, so though you say you have checked, you are incorrect. The image and title of the listing that I purchased are not at all what this item is. You have sent me a product that has no use at all without the base game itself. You have listed the complete game with an image that shows the whole 6-8 player game and therefore you haven't actually fulfilled my order.
I'm not at all happy with a £2 discount. Please can you resolve this,

Response 2: Thanks for your great support and the pictures.
If you really don’t like them, will it be possible to give them to others?
Our warehouse is in China now, thus the shipping fee may be very expensive to you.
We can compensate you 4GBP and you can keep the product.
Please kindly inform.
Thanks!

Email 3: Hi,
I think you are missing the point entirely, you have sold me the wrong item. I want the correct item not a very small discount.
This isn't helpful at all,

Response 3: We're so sorry for the inconvenience.
If you return the product, the shipping fee may be expensive for you.
Hope you can accept the goods and accept compensation.

Definitely scam!!Rhe jacket is none as it is described. It’s literally “fake animal cow” printed on the jacket. It’s awful. Plus no one response to any refund. Please don’t buy anything from the website!

Ordered my calendar in December firstly the payment on my card was higher than the checkout price . Then patiently waited and watched the tracking . Then was told it was delivered . I checked everything even found the address it had gone to apparently they knew nothing . Later found out the tracking number wasn’t even mine . After weeks of emails trying to trace what had happened and asking for a refund they are no longer communicating with me . Do not waste your money , now reading the other reviews it’s happened to many . I’m going to pursue in reporting this company anyway I can .

Rosea is an awful company. Bought a 'lantern' that was advertised with several pictures. Received a completely different model, totally unusable and fake tracking. They offered to refund £2 for £20 I paid after trying to stall emails. Refused several times to accept return and full refund. Now demanding I return at my cost, with screenshots, tracking etc. They will undoubtedly also not refund VAT & postage. Return address is China! Awful company. Recover your money via paypal!

I ordered a calendar from this company in December - it is now 8th Feb and I still have not had delivery. The item has been 'in transit' in the UK since 1/1/25. I wish I'd checked the reviews before ordering.

Awful service. Ordered a calendar at the beginning of December, then watched and tracked it to the UK only for it not to arrive. Apparently being sent by courier but when I asked where it had been delivered to, I was just told to check my post office.
I emailed them and the reply was pretty blunt, basically said it’s not their problem.

Do not buy from this company!!!

SCAM COMPANY
DO NOT BUY FROM HERE
WILL NEVER BUY FROM AN INSTAGRAM SPONSORED POST AGAIN. I've learnt the hard way. I bought three reading journals as christmas presents. They initially took £10 extra from the payment, luckily I noticed on my statement. They gave the refund quickly for the £10. Which would suggest they new they were in the wrong. Did not receive the item until January 11th! I have emailed the company several times with no response.

The quality of the reading jour also is awful, with typos saying PEADING not reading.

PayPal will only cover me for the cost of the item but the company are saying they will approve the refund at my expense of returning it to China! Which is £23 to return. I will onky get the refund once I show proof of return. Further emails sent to the company with no reply. I am now going to go through Hythe financial ombudsman l, wish me luck!

My order came from America (it was not mentioned anywhere) and the quality was terrible. The printing of my calendar was worse than any cheap Chinese site. And when I asked for a refund, they said I had to pay for the shipping, and when I said I didn't want the calendar, they said just give it to someone else