Atelier Rosemood Reviews 

4,861
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I ordered a fabric cover photo book for a recent trip. The finished product is beautiful, the photos are reasonably high quality (it's not Taschen level but more than enough for our holiday photos).... See more

Rated 5 out of 5 stars

I have used this company several times for the printing of my holiday photos. Once ordered the album was delivered very quickly. The paper, printing & finish are of good quality and friends are impres... See more

Company replied

Rated 4 out of 5 stars

Everything was excellent - love the website, quality product - my only comment is that I would have preferred the card to have been slightly thicker ! A really small note - Otherwise I will be back t... See more

Company replied

Rated 4 out of 5 stars

Happy with my photo book. It looks really professional and the design proformas you can pick are cool. The picture quality is really good. I just used standard photos from iPhone and Google Pixel and... See more

Company details

  1. Stationery Store
  2. Invitation Printing Service
  3. Photo Printing Service
  4. Stationery Manufacturer
  5. Wedding Service

About Atelier Rosemood

Written by the company

Dans notre atelier nantais, nous imaginons, imprimons et façonnons de beaux objets papier pour y imprimer avec soin toutes vos plus belles histoires.

Des albums photo d’exception, des carnets personnalisés uniques, des tirages de vos plus beaux clichés, des calendriers à admirer toute l’année, mais aussi chaque saison, de nouvelles collections de papeterie de mariage, de naissance et de jolies cartes de vœux.

Nous mettons tout en œuvre pour que chacune de vos créations soit parfaite, qu’elle enchante petits et grands...pour la vie !

Savoir-faire et artisanat

Dans notre atelier cohabitent techniques traditionnelles et impression de pointe, artisanat et innovation, pour vous proposer des produits d’une qualité exceptionnelle.

L’œil de nos experts

Ils sont rédacteurs, graphistes, retoucheurs, ils œuvrent à la minutieuse relecture de vos textes, l’ajustement de la mise en page de vos faire-part et la retouche de vos photos.

Un service client aux petits soins

Vous chouchouter fait partie de notre ADN. Nos conseillères sont à votre écoute, disponibles pour répondre à la moindre question et vous accompagner tout au long de votre commande.

De nouvelles collections chaque saison

Depuis nos débuts, nous nous entourons d’illustrateurs, artistes et designers passionnés qui travaillent main dans la main avec notre équipe créa pour réaliser chaque saison de nouvelles collections.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(4,861)

3,485 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Deleted our data without warning or compensation

Rosemood deleted all of our data without warning and without compensation - so the 6 weeks we spend building beautiful photo books is wasted - we can’t order more copies in the future for other family members. Don’t trust Rosemood with your data.

Update: I received no warning on my data deletion, no opportunity to order final copies and no email with a discount code.

Why would anyone trust rosemood with their data?

December 8, 2024
Unprompted review
Atelier Rosemood logo

Reply from Atelier Rosemood

Hello,
Thank you for taking the time to leave us your feedback.
As indicated in our newsletter and on our website, no drafts created before our migration to our new platform are now accessible or retrievable, I'm sorry.
You will have to recreate them entirely and order them on our new website.
We are fully aware of the inconvenience caused by this migration.
That's why several emails have been sent to our customers since the summer to inform you of these changes, with a promotional code to compensate for this inconvenience.
If you haven't received our emails, I invite you to contact our customer service so that we can discuss the matter and offer you compensation.
We are available Monday to Friday from 10am to 6pm on 02.52.20.00.00.
Have a nice day,
The Rosemood team

Rated 1 out of 5 stars

Very disappointed!

Very disappointed!
I was an extremely happy customer for several years since I discovered a service which has become low-end.
poor quality of the paper - printing advice service which has become payable in addition to the order, poor quality of the paper, bad photo rendering and let's avoid talking about the printing of the text - it's drooling.

December 5, 2024
Unprompted review
Atelier Rosemood logo

Reply from Atelier Rosemood

Hello,
Thank you for taking the time to send us your feedback.
We are very sorry that your order did not meet your expectations and we don't want to leave you disappointed.
In order to offer you a suitable solution, I invite you to contact our customer service department and send photos by email to atelier@rosemood.fr
We will get back to you as soon as possible!
Have a nice day,
The Rosemood team

Rated 1 out of 5 stars

Awful company

Awful company. I ordered 3 photo books from the UK website and while 2 arrived great, 1 was faulty (they had printed a repeat of 3 books in one, along with the printing reference page) I’ve emailed multiple times to get this rectified but no one has even acknowledged my email. For the cost of the book I was expecting a more premium service, taking into consideration the faulty book i can’t gift, I’ve basically spent £50 per book, and could’ve got a better service and better quality book elsewhere

October 9, 2024
Unprompted review
Rated 5 out of 5 stars

A beautiful photobook to cherish in years to come

I ordered a fabric cover photo book for a recent trip. The finished product is beautiful, the photos are reasonably high quality (it's not Taschen level but more than enough for our holiday photos). Above all it's a wonderful reminder of our journey that we'll cherish for years to come.
Delivered on time in good condition.

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

Stunning designs

Stunning designs, very helpful customer service, very quick delivery times, and the print and paper quality is absolutely stunning.
Extremely pleased and would never think about going anywhere else to print invitations.

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful photo books, great customer service

Rosemood's photo books are high quality; I was so impressed that I place a second order. There was an issue with part of my original order and Rosemood's customer service phoned me straight away to resolve the problem.

January 29, 2023
Unprompted review
Show reviews in all languages. (4,861 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look