RoseSkinCo Reviews 3,015

Incredibly empathic and lovely customer service.

I had to request a refund during the 90 day money back period and the advisors (Chalene and Ruvel) were so helpful, kind and sympathetic to my reasoning.

They told me my options and after I confirmed I was happy to pay the postage back to Canada, I received another email stating they had processed my refund and not to worry about sending the item back. I was blown away.

Thank you again and I am sure I will continue to be a future customer.

I had salon laser appointments before lumi and I can say that lumi is so much better. It is not painful like the salon treatments and just as effective if not better. At first the results from salon treatments seemed good but after a while it seemed to wear off and I wasn't getting the results I wanted for the amount of times I had gone. Then I stopped going because of how sore it was. Now, after a couple of weeks of using lumi my hair has started falling out. Definitely worth the money👌

Brilliant, the device works really well and great value for money, my device developed a fault but the customer service was amazing and they resolved the issue really quickly, thank you. Would highly recommend

I had an unfortunate happening with a delivery, and my product was not delivered at the proper address. Rose Skin Co was beyond helpful and went above and beyond to make sure I received everything that I ordered, and was in touch with me every step of the way. I must say the product did not disappoint. It’s amazing, and so are they; and as I told them, they have won my business for life, this is a class act company !

The customer service of this company is amazing! I had trouble receiving my shipment from USPS and they sent a complimentary package to a new address, thank you so much!!

they are very responsive provide the best solution

I purchased an expensive item from RoseSkinCo. for my daughter for her birthday. A tracking email said it had arrived. But when I returned home I couldn't find it anywhere. I emailed RoseSkinCo. after 9pm and had a very helpful, kind and thoughtful reply almost immediately! I was abit dismayed at there being no phone contact but the email contact was so responsive, even out of hours. Is this too good to be true? Anyway, needless to say, the item had been delivered and the problem was a bit of marital dissonance regarding what had occurred. Continued further lovely emails from the company despite my time wasting!

I was skeptical at first but having a 90-day money back guarantee convinced me to give it a go. So glad I did! A little over two months in and I can tell a major difference in the hair growth on my legs! Much more sparse and growing slower! You must be patient and consistent but it definitely pays off!

Rookin Co. was so amazing in their customer service. At first, they were slow in their response to my email but overall their response time after I reached out again, was lightning fast. She was able to completely satisfy me and I was happy with my experience. I would recommend this to all my friends.

I ordered a product off of RoseSkinCo but decided to cancel my order as it was a bit of an impulse buy and as a college student, any money counts. I emailed the company asking if I could cancel my order. They replied that they couldn't guarantee cancellation at this stage, but contacted the shipping service and asked why I cancelled my order and if they could do anything to help. I explained why and they put my order on hold for 24 hours and even offered me a discount, but I just couldn't justify spending the money right now.

Their responses were prompt, and they replied at the weekend. I wasn't even expecting to receive any email until Monday. So I was very satisfied with their customer service.

If I could give a negative review I would. I have no idea if the product works because, like others, I never received it. It was delivered to the wrong house and I'm not even sure it was the correct neighborhood. I emailed Roseskin and after multiple back and forth, was told to contact the delivery company, piggyship, for a lost claim id. First, piggyship said they would get the driver to retrieve the package and redeliver. Yeah, right. The photo showed the package was left on a dark porch in the middle of the night. Then I was told to email piggyship for a lost claim id because customer service didn't have that info. Naturally, the email address I was given was incorrect. I don't know which company is worse, piggyship for it's incompetence or Roseskin for using them. I have to now dispute the charge with my credit card as Roseskin is a scam.

Very friendly staff, I originally ordered this for my partner but we unfortunately split up so had to cancel it last order. Staff was there for me and very responsive would definitely recommend as their products do look amazing

They reply to my email by the next morning, and not with a “nope we can’t do anything.” like most companies do. They look into it even though they couldn’t refund and cancel the order, they explained that it was already shipped out. Also the communication was professional and not robotic. Also provided me the tracking number as well without me needing to request.

I must admit I was very sceptical about whether this would work especially since I went for professional hair removal last year and I was not happy with the result.

I was gladly proven wrong.

This works like a dream. I've noticed far less growth. It is easy to use. Quick and efficient. Very easy to carry if you're going on a trip for a few days.

The rose gold/pink colour is beautiful (I know it's a vain thing but it is easy on the eye).

I recommend this to everyone!

I am absolutely thrilled with the results I've seen from using RoseSkin Hair Laser Removal! I was a bit skeptical at first, but after just a few sessions, I've noticed a significant reduction in hair growth. The device is easy to use, gentle on my skin, and the results are long-lasting. I've tried other hair removal methods in the past, but this one is by far the most effective. My skin feels smoother, and I've saved so much time and money by not having to wax or shave as frequently. The customer service team at RoseSkin is also top-notch - they're always available to answer questions and provide support. I highly recommend this product to anyone looking for a convenient, pain-free, and permanent hair reduction solution. Five stars, hands down!

I have been using this for over a year and its barely made a difference. I have dark hair on light skin and used it exactly how the instructions said..... useless

I had wonderful Customer Service with my last order. They were very responsive to my inquiry and settled my request quickly!

I purchased the Rose Skin hair remover after moving away from my wax specialist. Now living in Hawaii, I wanted something that could limit my shaving needs and thought this was the perfect fit. WRONG!

I used it twice/week as instructed, for 8 weeks. I only worked on one leg and one side of my bikini line so I could see the difference in hair growth. After 8 weeks - nothing!

I reached out to the company to return it - they have a 90 day money back guarantee. I heard back quickly, but instead of return info, they began grilling me on how often I really used it, my hair color, was I shaving, etc. I confirmed the details and asked for return info only to get an offer to extend my trial period. Again, I declined the offer. Instead of a quick response, I've heard nothing. CRICKETS! I've sent 3 messages, only to have them go ignored. I'm sure they are hoping we'll get to the 90 day mark so they can deny my refund.

Don't waste you time and money and don't believe all the fake reviews out there!! SCAM!!!

If you are planning to gift their product, plan ahead and buy weeks before the event! Mine frustratingly went missing because I had posted an incorrect country code. USPS was useless and the first person I talked to from this company was polite but was not so helpful. I was asked to follow the same instruction several times until their supervisor stepped in. I never asked for her but I'm glad she was there.

I needed to bring the product with me to Colombia so not having my order before I leave was extremely frustrating. I also thought they have phone support. I was desperate and in a hurry. I'm a custodian with a pwd son and I also care for my elderly mom so talking to multiple people over email with no clear resolution made me feel hopeless.
Special thanks to the supervisor I talked to. Thank you for taking care of me and for explaining how I got the wrong country code. I kept asking about that but no one from your team gave a clear answer except you, Sheena. Please excuse my rudeness.
I'm happy I had put my trust to this company.