Rosgrove Reviews 93

TrustScore 2.5 out of 5

2.5

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people reported issues with their orders, stating that items never arrived or that they received no communication after placing an order. Customers expressed significant concerns regarding the reliability of the website and the fulfillment of orders, particularly for high-value items. However, some people were satisfied with the quality of the products they received, finding the fabric soft, durable, and well-made. These customers also praised the fit and style of the clothing, mentioning that items often exceeded their expectations and looked exactly as pictured on the website. A few reviewers also had positive experiences with delivery, noting that their orders arrived quickly and were well-packaged.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers praise the quality, fit, and comfort of... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the modern and comfortable fit,... See more

Order

Reviewers mention ambiguous feedback about order experiences. While some customers report smooth processes... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers report positive experiences,... See more

Website

Customers consistently express strong dissatisfaction with the website, frequently labeling it as a scam.... See more

Based on these reviews

Rated 3 out of 5 stars

The overall quality is good. The fabric is soft and maintains its shape well. I wore the blouse throughout the workday and felt comfortable, although nothing felt particularly outstanding.

Rated 3 out of 5 stars

i like how the clothes feel made for real women, not just models. fits in the right places and feels confident wearing it

Rated 3 out of 5 stars

I picked up a jacket and it has been useful for daily wear. It looks neat and works well for errands, although the design is quite basic.

Rated 3 out of 5 stars

The jumpsuit quality is good and the stitching feels solid. Delivery was on time and packaging was fine. Everything met expectations without any issues.

Rated 4 out of 5 stars

The skirt I purchased flows beautifully while walking and feels very natural on the body. I’ve already received a few compliments

Rated 4 out of 5 stars

The two-piece set is very comfortable. I wore it while travelling and didn’t feel restricted at all. I would buy it again.

Rated 4 out of 5 stars

shoes are comfortable even after hours of wear. took them out for a full day and no issues, which is rare for me 👌

Rated 3 out of 5 stars

I bought a dress for a weekend dinner and it fit better than I expected. The style is simple and clean, easy to wear, though it didn't feel particularly special.

Rated 5 out of 5 stars

You can tell attention has gone into the details. The stitching is clean and the material feels durable. The fit is modern and comfortable for everyday wear. I’ve already had a few compliments wearing... See more

Rated 5 out of 5 stars

The whole process was straightforward and professional. From ordering to delivery, everything worked exactly as it should. The item itself feels well made and looks great when worn. It’s clear the bra... See more

Rated 1 out of 5 stars

Total scam! Should have read reviews. Ordered cardigan £64.95 money used to reserve booking at hotel in Amsterdam. Bank contacted but said too late to reverse. Card cancelled Company refused to can... See more

Rated 1 out of 5 stars

Order place, no communication, no product. Emails not responded to, telephone number does ring but no answer. Do not use this website as it appears to be a front for something completely fake. Chargeb... See more

Rated 3 out of 5 stars

Ordered a jumper from them and it is warm and helping me in chilly mornings , although material is fairly standard

Rated 1 out of 5 stars

I suspect like other Trustpilot reviewer I’ve fallen foul of same purchase of a Dyson! When saw it even contacted them asked why they’re a clothes store selling Dyson. They replied bought some exce... See more

Rated 1 out of 5 stars

Absolute scam. I bought a Ninja coffee machine and no confirmation email. ring the number on the website and just rings through to voicemail and email bounces back. I have contacted my bank and the p... See more

Rated 1 out of 5 stars

There is a scam where fraudsters have hijacked the clothing website and are 'selling' high value gardening merchandise (sheds, mowers etc) then no delivery and no means of contact. This is a fraud,... See more

Rated 1 out of 5 stars

I ordered and paid for a garden shed off these people, cost £179, I emailed a few times asking for an update for a delivery but got no response, rang the number but silence. I clicked on track and put... See more

Rated 1 out of 5 stars

*** SCAM *** My Mum ordered a jacket for £39.95 on 2nd October. On the same day, the same amount showed up on her internet banking for a hotel reservation in Amsterdam!!! We notified the bank immed... See more

Rated 1 out of 5 stars

AVOID !! Dreadful from start to finish ! Zero customer contact. Ten weeks to deliver a poor quality cheap looking item delivered in cellophane wrap like a football…from China. Now trying very hard t... See more

Rated 1 out of 5 stars

Liars and scammers, horrible website, should be banned. Ordered something in September and never arrived. Money taken from my account and showing in Amsterdam. Avoid, do not buy anything from them, on... See more

Rated 5 out of 5 stars

You can immediately tell the difference in quality when you try it on. The material feels premium and the overall design is very stylish. Very pleased with my order.

Rated 5 out of 5 stars

Everything about this order felt well handled from start to finish. The checkout was simple, delivery updates were clear, and the item arrived on time. The material feels premium and the fit is exactl... See more

Rated 5 out of 5 stars

The product looks exactly like it does on the website, which is always a good sign. The fabric has a nice weight to it and feels comfortable for everyday wear. Delivery was quick and everything arrive... See more

Rated 1 out of 5 stars

Bought on the 8th, nothing arrived despite website saying in stock and ready to ship today. Shopify says not dispatched yet and they say it has but no tracking update. Unlikely story. Luckily it’s on... See more

Rated 1 out of 5 stars

So I foolishly didn't see the reviews till after I ordered and when emailed to ask to cancel, was fobbed off with email to say since its been 'confirmed' it can't be cancelled despite it not being dis... See more

Rated 1 out of 5 stars

If I could give zero stars to Rosgrove.com I would. They give a London address and their clothing line website look legitimate but they are SCAMMERS! Took money for a cardigan and it never came. I wro... See more

Rated 1 out of 5 stars

The order never came in spite of me contacting the company. I ordered my blouse in July 2025 and was told it was delayed and would come in November but has not arrived. The UK telephone number given i... See more

Rated 5 out of 5 stars

The quality is much better than other brands I’ve tried at similar prices. The stitching and material feel premium and the fit is very flattering. Arrived quickly and was well packaged. I’ll be orderi... See more

Rated 1 out of 5 stars

They have a garmin forerunner 255 for sale at £150. Normal price range on the Internet is £200/250. Needless to say I was sceptical. On looking into it further I noticed reviews saying the website is... See more

Rated 1 out of 5 stars

Total scam, do not buy anything from them. I wish I checked the reviews before. They will keep telling you that the item is on its way but it never arrived. It’s been a month now. The person called Jh... See more

Rated 1 out of 5 stars

AVOID LIKE THE PLAGUE!! Known scammers and the ones who are deceived into paying don’t do their research on these crooks.. item never turns up and you’re sent a fake tracking number!!!!

Rated 1 out of 5 stars

Order did not arrive; when I followed up with ROsgrove they responded that their records indicated successful delivery; I assured them that was not the case & suspected the delivery agent had not... See more

Rated 1 out of 5 stars

Absolute scam, do not buy from this 'website'. Ordered something in August have yet to receive it...emails not responded to regarding a refund..avoid at all costs.

Rated 4 out of 5 stars

The overall experience was excellent from start to finish. The website was easy to navigate, checkout was straightforward, and I received clear tracking updates. The item itself feels premium and comf... See more

Rated 1 out of 5 stars

SCAM ..... Ordered shed , it didn't arrive when they said would ..emailed them ...no reply ,heard nothing since . Got my money back thorough my bank thankfully ,as it was one month's pension Would giv... See more

Rated 1 out of 5 stars

I eventually got a refund. This company looks like it works out of Stevenage. There is a phone number+447463869251 I reported them to the police and my credit card company.

Rated 5 out of 5 stars

You can tell this brand takes quality seriously. The stitching, fit, and overall feel are excellent. The item matches the website photos perfectly and arrived on time. Would highly recommend!

Rated 3 out of 5 stars

Overall the design and material are nice, but I’d recommend sizing up if you’re unsure. Mine was slightly tighter than expected. Still wearable and looks good, just something to keep in mind.

Rated 1 out of 5 stars

I would not recommend this business. I was searching on google for a Dyson cordless vacuum cleaner and found this web shop through a sponsored ad. Strangely, they mostly sell clothes, and aft... See more

Rated 5 out of 5 stars

The piece I ordered quickly became one of my favourites. It’s comfortable, well made, and easy to style with other clothes. Very satisfied with the purchase.

Rated 5 out of 5 stars

My order arrived faster than expected and the sizing was spot on. The clothing looks exactly like the photos and feels very comfortable. Great experience from start to finish.

Rated 1 out of 5 stars

Check out their business address!!!! I would say this is a scam website as not many clothing retailers also sell garden storage!

Rated 1 out of 5 stars

This company website is being used by scammers to sell Lazyspa Tuscany hot tub. Rosgrove/Smiletogo is a scam do not buy. Reported to action fraud

Rated 1 out of 5 stars

Ordered Ninja Coffee machine on 4th Febb2026 and have still not received it. The order number does not work and looks too simple. I have emailed and there is no reply. I have called the number on the... See more

Rated 5 out of 5 stars

This was my first time ordering and I didn’t know what to expect, but everything exceeded expectations. The quality, fit, and overall look are excellent. Delivery was fast and tracking was accurate.

Rated 1 out of 5 stars

Do not order from this website. I ordered a Ninja ES701 coffee machine and all I ever received was an email stating that the order had been made and the £360 had been taken from my account. Since then... See more

Rated 5 out of 5 stars

You can tell this isn’t cheap fast fashion. The stitching is neat, the material has a good weight to it, and the fit is very accurate. It also holds up well after washing which is important for me. Ve... See more

Rated 1 out of 5 stars

Ordered a Keter shed payment was taken over 6 weeks ago was told when purchasing this would take 3-5 working days then no response what so ever scam company

Rated 1 out of 5 stars

Money taken for order. No email confirmation. When I put in order number from a screenshot, order was not found. Despite sending several emails, WhatsApp & no reply to calls, no response or item ever... See more

Rated 1 out of 5 stars

Website clearly a scam. Dyson £100 less than anywhere else. No confirmation emails. Hopefully cancelled in time and reported through fraud at bank.



Contact info

2.5

Poor

TrustScore 2.5 out of 5

93 reviews

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Rated 1 out of 5 stars

AVOID LIKE THE PLAGUE!!

AVOID LIKE THE PLAGUE!!

Known scammers and the ones who are deceived into paying don’t do their research on these crooks.. item never turns up and you’re sent a fake tracking number!!!!

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

Do not order from this website

Do not order from this website. I ordered a Ninja ES701 coffee machine and all I ever received was an email stating that the order had been made and the £360 had been taken from my account. Since then I have not heard anything from them despite numerous emails and phone calls and the goods have not arrived. Total scam - avoid and report this website!

February 19, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered Ninja Coffee machine on 4th…

Ordered Ninja Coffee machine on 4th Febb2026 and have still not received it. The order number does not work and looks too simple. I have emailed and there is no reply. I have called the number on the site and no reply. I have called a number from the email and it does not even work. THIS IS A SCAM. DO NOT PURCHASE FROM THEM.

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered the modern hooded trench coat…

I ordered the modern hooded trench coat £149.95 reduced from £300. It took months to arrive and then looked nothing like the image (cheap, cheap, cheap). I contacted customer service to be told I has to return to CHINA at my own expense and they would fully refund. Returned £29 tracked delivery 6 Jan. NO REFUND. NO REPLIES TO EMAILS NOW EITHER., DO NOT BUY,

February 23, 2026
Unprompted review
Rated 1 out of 5 stars

I was quite disappointed with this…

I was quite disappointed with this purchase. The item didn’t fit as expected and the material didn’t feel as good as it looked online. I was really hoping for better given the presentation on the website

February 19, 2026
Unprompted review
Rated 2 out of 5 stars

The design is definitely stylish and…

The design is definitely stylish and looks good in person, but I was slightly disappointed with the overall feel of the fabric. It’s not bad, just not as high quality as I was hoping for. Delivery was reasonable, and everything arrived safely, but the fit wasn’t quite right for me.

February 19, 2026
Unprompted review
Rated 2 out of 5 stars

The item itself looks nice and matches…

The item itself looks nice and matches the photos fairly well, but the overall experience was just average for me. Delivery took a bit longer than I anticipated, and the material, while decent, didn’t feel as premium as I expected based on the website. The fit was okay but not perfect. It’s not a bad product, just didn’t quite live up to my expectations.

February 18, 2026
Unprompted review
Rated 4 out of 5 stars

The website was easy to use and…

The website was easy to use and checkout was simple. The product quality is decent and matches the photos. Delivery was reasonable. Not perfect, but overall a positive experience.

February 19, 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

SCAMMERS
Bank is on to you
Trading Standards involved
You’re getting shut down if it’s the last thing I do . Total Thieves . Customer service …… Doesn’t exist . BEWARE
Telephone number given as customer service . You receive a text saying he is not Rosgrove “They have just used his number “ and he has nothing to do with Rosgrove ! Google sponsored scammers

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

The quality is much better than other…

The quality is much better than other brands I’ve tried at similar prices. The stitching and material feel premium and the fit is very flattering. Arrived quickly and was well packaged. I’ll be ordering again soon.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

First time ordering from this brand and…

First time ordering from this brand and everything went smoothly. The clothes feel high quality and the fit is exactly what I was hoping for. Delivery was quick and the overall experience felt very professional. Would definitely recommend

February 17, 2026
Unprompted review

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