Rosiefraserrealestate Reviews 

66
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

I used this agency to rent out my flat and, at first, the experience seemed promising. Unfortunately, things quickly went downhill once the tenancy started. Communication was extremely p... See more

Rated 2 out of 5 stars

Recently viewed a couple of properties to buy via RF agency. I found the staff's communication to be very lacking. Appointment times getting changed at short notice and then once I had bought a pr... See more

Rated 5 out of 5 stars

Cannot recommend Rosie Fraser Real Estate enough for their help and professionalism each person has shown us throughout our house selling Journey. A very personal and thankfully a quick process a... See more

Rated 5 out of 5 stars

Rosie sold our flat for us, she was professional, hard working and diligent throughout. When having problems with issues that Rosie was not obliged to help with, she went out of her way to assist us... See more

Company details

  1. Real Estate Agency
  2. Real Estate Agents

Written by the company

Estate agency covering Dundee and surrounding areas, offering in house legal team for conveyancing. Providing a personal, reliable and affordable service. Modern and proactive marketing approach. Fantastic property photography, drone photography and walk through video tours. All viewings carried out by a viewing agent at no additional cost and fantastic communication throughout the process.


Contact info

3.1

Average

TrustScore 3 out of 5

66 reviews

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3.1

All reviews

(66)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Really glad I went with Rosie Fraser…

Really glad I went with Rosie Fraser for my sale, Laura was my estate agent and she was amazing! Really listened to me and quickly got back to me about any questions. It was my first property sale and she supported me from start to finish. Would highly recommend Rosie Fraser to anyone looking to sell.

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

The communication is really good with…

The communication is really good with WhatsApp group set up immediately. Jimmy Mullen is an excellent, motivated salesman who tries to do his best for each client. Extremely knowledgeable about the market and local area

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic help for a first-time buyer!

I contacted Rosie to book a viewing for a property and received a very prompt reply with various times that would suit me. Paige greeted me on arrival and was fantastic showing me around the property whilst answering any questions I had. I was made to feel so comfortable and nothing was too silly to ask - particularly as a first-time buyer! I received great communication from Paige after the viewing, as I was intrigued to have a few things answered by the sellers, which was replied to instantly. I was so ecstatic I put a verbal offer in on the same day and it was accepted! Couldn’t be happier - fantastic customer service and went the extra mile. Thank you so much x

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

5 Stars All Round

My property was listed with another Dundee agent who will remain unnamed respectfully. The property was listed for 4 months, had 2 enquiries, 2 viewings and 0 offers. I came across Rosie Fraser on LinkedIn in and swiched. Although the market slowed down towards the end of the year, Rosie and the team were very proactive and soon enough there were several viewings booked, one of which put an offer in the same day and was accepted.

Being straight to the point and from a sales background myself, we all know estate agents get paid from percentage of the sale price. If the property sold with the previous agent, I would have grudged the fees, as it would only have sold because someone wanted to buy it, not because they sold it.

However with Rosie and the teams constant proactive approach, constant research to ensure the property was best placed and constant updates via their what's app group, they deserve every penny of fees charged. In fact I would agree they should be charging more for the service they provide. There is not one thing I could fault.

Although this property was my own, I am looking to invest in property in the Dundee area later this year, and will 100% be using Rosie Fraser for sourcing and listing.

Appreciate the full teams help.

Alan McMillan

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

5 Stars

Outstanding and quick service provided managing to sell the property so quickly and managing to keep me in the loop every step of the way, can’t recommend enough

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

A very happy Seller

I am an English seller, selling in Scotland. Rosie Fraser came highly recommended to me and I am so glad I used the company as the recommendation is well deserved. I started by asking a list of questions by email and then over the phone. The staff are superb, very quick to get back to you with any questions and go above and beyond to ensure you are happy at each stage of the selling of your property.
All of the staff are pleasant and build a good caring rapport with clients.
All relevant work within the procedure of selling your property is done in excellent time, well organised and updates are very regular. At no point did I have to chase them up about anything.
I would, with out hesitation use this company again and recommend others to do so.
As an extra my son was wanting to purchase a property and the advice and care they gave him in successfully purchasing was exemplary.
The main staff I liaised with all gave a sense of calm and professionalism, they are a great team. Thank you

February 20, 2024
Unprompted review
Rated 5 out of 5 stars

Cannot fault the team at Rosie Frasers

From the get go I needed a flat listed and sold fairly quickly after the xmas break. All of the staff there completely handled everything from viewings, paperwork and liaising with solicitors. Top service and was updated following each one. The price they achieved was way more than my expectations!

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

The process has been extremely easy and spot in communication

Rosie Fraser have been dealing with the sale of my house and my mums house and the purchasing is another. The process has been very smooth the staff are lovely so easy to deal with nothing is an issue and every time I have asked a question I have not had to wait for a reply they are very prompt. It was nerve racking for us to have to sell our houses but this part of the process has as I say been smooth. I would definitely recommend them and a little shout out to Paige and Jimmy who we dealt with for the showing of houses. Thanks everyone .

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

Fresh, crisp and innovative

Fresh, crisp, innovative were the things we thought about Rosie and her team throughout the 6 weeks our house was on the market. The communication from her after each step of the process as well as after every viewing were clear, concise and comprehensive, and she didn’t leave room for cause for concern or uncertainty. Selling a house can be very stressful and we felt that Rosie Fraser took a lot of that stress off us by making the entire process crystal clear. She delivered what she said she was going to deliver and it was clear that she was constantly going that extra mile for us. As her clients, we felt supported throughout the process, especially during the middle weeks where there was very little interest on our property. She was very reassuring and we felt that her words were not just lip service or plain sales chat, but were actual statements made with conviction that could only come from experience and knowledge of the local property market. We sold our house after being on the market for 6 or so weeks, and while we had a house that sold itself, it was with Rosie and her team’s hard work on focusing on the important details that helped highlight the unique features and selling points of our home. We highly recommend Rosie and her team to anyone who wish to have their house sold for, not just the market value, but for the true value of their home. We expect to see even greater things from Rosie Fraser and we wish her all the very best!
Orla and Kirsten

April 17, 2023
Unprompted review
Rated 5 out of 5 stars

Rosie fraser real estate and her team…

Rosie fraser real estate and her team were great, professional, informative and did everything for me as im overseas, highly recommended! Made selling a house for for the first time simple for me!

April 6, 2023
Unprompted review
Rated 1 out of 5 stars

Abysmal service

I find it inconceivable that Rosie Fraser real estate has so many 5 star reviews, in my experience this week it has been nothing short of abysmal, from the agent emma being late for the viewing, to asking them to find out information about the property and not getting back to us. We asked about planning permission for an extension and the agent said yes it was there when in fact it was not, she also informed of the wrong closing date for the property. I really am extremely disappointed in the service received. Zero stars

April 21, 2023
Unprompted review
Rosiefraserrealestate logo

Reply from Rosiefraserrealestate

Hi Greg, Firstly I am really sorry that you have been so disappointed, I have spent some time fully investigating and speaking with my staff.

1- Emma being late- I have the call log showing Emma called at 11.51am on 24th of April to advise she was running late prior to your 12pm viewing, I also apologised on text message afterwards that Emma had been running late. By way of an explanation I did try and explain the reason that my business has been under pressure the last two weeks meaning my staff have bigger work loads and running 5 minutes late sometimes happens.

2- Agent not coming back to you- I have now read full conversation log between Emma and yourself where Emma advised that the information from the seller was that the bushes were on their side of the property, you then asked for deeds to confirm this, we went back to seller and were awaiting deeds being found. Emma then came back to you Friday to advise we were still waiting on an answer re deeds. Since then new deeds have been ordered.

3- Closing date, closing date was changed (to a later date) at request of the sellers, the new closing date was updated on ALL platforms, social media, portals and our own website.

4- Planning permission- we can only pass on the information that the sellers provide. Emma said verbatim of what was provided by the sellers that the extension was built on the foundations of an old existing building.

In addition to this I did reach out and try to contact you Thursday at 17.41pm where I would have been happy to have assisted any questions, this message went unanswered and I didn't receive a call back. Further to this I tried to reach out yesterday to help resolve any problems but my calls went unanswered.

Please do feel that we are approachable and keen to resolve any issues, you can contact me directly on the mobile number we have been communicating on.

We wish you best of luck with your search for the perfect property going forward.

Rated 5 out of 5 stars

Very professional and customer focussed.

Rose and team are very professional and customer focussed. They are quick to respond, great at keeping you up-to-date with progress of your sale or purchase and always do their best for you. I would highly recommend using them for your property needs.

March 27, 2023
Unprompted review
Rated 5 out of 5 stars

Quick, friendly and stress-free

The selling our flat with Rosie and her team was quick and stress-free. They have put all efforts in our best interest, resulting in a great deal that allowed us to materialise our dreams come true. Our family will be forever thankful to them for the personal touch and support given through the entire process!

March 24, 2023
Unprompted review
Rated 5 out of 5 stars

Rosie Fraser Retail Agency outstanding service

Rosie Fraser was truly excellent.

We met her at our flat to discuss buying new house for us which we found on the Rosie Fraser Agency website.
We were impressed with her level of knowledge and the amount of data that she had about the market. It was a no-brainer for us to work with her Agency since we were set on buying in Dundee and we are so thankful we did.

Rosie Fraser and her team were ALWAYS available for home tours. Their response was incredible. If they didn’t pick up, they always called back no longer than 5 minutes later.
Seriously. We purchased a house and sold our flat in a few months.

An incredible amount of information gathering about the process, status of flat and the house and Severe inspections, and reviewing all the standard documents. The delivery of the information was straightforward. They really treat the situation like they are purchasing and selling the properties – they look out for you and have your best interests in mind.
Rosie Fraser and her team will work with you to make your desires a reality in ASAP mode. Rosie Fraser is also very well versed at dealing with other real estate agents. When there were disagreements about certain variations in documents, Rosie Fraser was patient and worked through some tough situations without breaking a sweat. Their cool, calm mindset kept my anxiety low and gave us the confidence they would get the job done and they did!

Their promptness, knowledge of the market, strategic mindset, kindness, good energy made a potentially chaotic sale/purchase process simple. We are already recommended Rosie Fraser Agency to our friends.

When you will be looking to buy or sell, please not hesitate to call Rosie Fraser Agency

Kieron & Lana

February 3, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I used Dawn @ Rosie Fraser to sell our flat. My experience with them was excellent. She kept us informed at every step of the process and sold our flat a lot faster than we were expecting. Would highly recommend using Rosie Fraser.

January 20, 2023
Unprompted review

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