ROSOKI  Reviews 447

TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

This is my 2nd purchased, previously it’s only took 2 months to arrived. However, for the 2nd purchase it’s took some time maybe due to current circumstances. Purchased in Feb’21 & arrived safely in M... See more

Company replied

Rated 4 out of 5 stars

I placed and order in April and received my package a month later. Quality of necklaces were great. My daughters absolutely loved them ❤ I was a bit disappointed to be honest though. I was supposed... See more

Company replied

Rated 5 out of 5 stars

BEST JEWELRY PURCHASE EVER. Literally. I took a chance on this company after seeing an AD on Instagram and my expectations were beyond exceeded. I’ve now placed 5 custom orders and they’ve all come ou... See more

Company replied

Rated 1 out of 5 stars

if i could give this 0 stars, i would. i ordered in SEPTEMBER 2020 & didn't receive my items until FEBRUARY 2021. customer service was no help either. they just kept reassuring me that they were corre... See more

Company details

Written by the company

Custom jewellery made to last.


Contact info

3.4

Average

TrustScore 3.5 out of 5

447 reviews

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Rated 4 out of 5 stars

I truly love my name-plated gold…

I truly love my name-plated gold necklace! You can tell the quality is good too. Also, letters a tiny bit smaller than I thought, but I actually prefer it! It took some time to get to me, but I figured it would.

June 12, 2021
Unprompted review
Rated 5 out of 5 stars

As a surprise

After getting my name necklace, I bought one for my mom as a surprise and she loves it! Very good quality and shiny! I already want more.

June 11, 2021
Unprompted review
Rated 1 out of 5 stars

DONT EVER BUY HERE

DONT EVER BUY HERE
DONT EVER BUY HERE! ME AND MY FRIEND HAVE ORDERED 4 MONTHS AGO AND WE HAVEN’T GOT ANYTHING! We contacted them several times and we always recieved the same answers. They said that the order was missing and that they were going To send us the necklaces again But never heared from them again! Very sad :(

June 7, 2021
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Reply from ROSOKI

Hey Femke, I have looked into your order for you and I can see you order contained a custom name necklace. Please note custom pieces can take up to 4 weeks to be created as they are made to order. I have tracked your parcel via the tracking link you should have and your latest update was on the 1st of July. If you need any help - please don't hesitate to contact us via Email or Instagram DM. Lots of love xx

Rated 5 out of 5 stars

This is my 2nd purchased

This is my 2nd purchased, previously it’s only took 2 months to arrived. However, for the 2nd purchase it’s took some time maybe due to current circumstances. Purchased in Feb’21 & arrived safely in May’21. Wear its almost everyday & guess what no tarnish at all or any discoloration. Seems like the latest one a bit more thicker compared to previously purchased items. Anyhow i am happy 😃 with the products since beginning

May 25, 2021
Unprompted review
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Reply from ROSOKI

Thank you for your review! Lots of love xx

Rated 4 out of 5 stars

Would recommend

I've actually ordered twice through Rosoki. First time I ordered, it took around 6 weeks to arrive and I initially thought I got scammed as I got confirmation but no tracking. I emailed twice during this time and they said that due to covid, custom orders are taking longer to make/ship. I genuinely thought I got scammed and it finally arrived. This necklace (Capricorn in silver) was really amazing quality, didn't tarnish or discolour. I wore it every single day for the last 8-10 months. Never took it off but one-day it fell off after I was fiddling with it and i lost it at work. I ordered a new one ASAP and it only took a week to arrive. My new one is actually much thicker (better quality I'm guessing). I'm stoked to have it again as it's by far my favourite necklace. The reviews give this company a hit or miss. But in all honesty, your order will either take ages to arrive or straight away. I'm guessing this is due to them having pre made in stock or if they have to make one up custom. They got back to me super fast when I emailed them about how long it took the first order. I've recommended Rosoki To my friend who is buying the same necklace as me so it will be interesting to see how their experience is. Hopefully this company can start getting some more consistency with all of their customer experiences as the reviews are all so different.

May 21, 2021
Unprompted review
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Reply from ROSOKI

Thank you so much for your review. So glad you love your necklace! Lots of love xx

Rated 4 out of 5 stars

Happy customer

I placed and order in April and received my package a month later. Quality of necklaces were great. My daughters absolutely loved them ❤ I was a bit disappointed to be honest though. I was supposed to recieve 3 necklaces and only recieved two. Still waiting on a response, but hopefully everything works out. Other than that I definitely would order again despite missing one necklace.

May 20, 2021
Unprompted review
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Reply from ROSOKI

Thank you for your review! So glad you love your necklaces! I am sorry to hear you didn't receive the 3rd necklace! Please send us a message on Instagram so we can resolve this for you as soon as possible! Lots of love xx

Rated 1 out of 5 stars

This company is a joke

This company is a joke. It’s been over 5 months and I still haven’t gotten my order. I’ve asked for a refund and they don’t respond to emails. They are literally STEALING YOUR MONEY. DO NOT ORDER FROM THIS FAKE COMPANY.

May 14, 2021
Unprompted review
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Reply from ROSOKI

Hey Monique, I have tracked your order for you - and your tracking link shows your parcel arrived at your local post office in February. You should have received an email with your tracking link to show this information :) Please message us on Instagram if you have any further questions! lots of love xx

Rated 2 out of 5 stars

never received

I ordered 2 necklaces both customized i'm aware it takes time to ship out, but I placed my order March 15 , it's been about 3 months. I've tried tracking it but it only says order placed and I've sent emails and never received any information back. I would just like to know if it's even coming at all.

May 12, 2021
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Reply from ROSOKI

Hey Adeline! Thank you for your review. Please message us on Instagram so we can help you! lots of love xx

Rated 5 out of 5 stars

High quality beautiful jewelry

High quality beautiful jewelry. I absolutely love it. I got one for me and my friend. The shipment came faster than I expected. I got so many compliments already on my necklace.

Harleen Toor

May 11, 2021
Unprompted review
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Reply from ROSOKI

Thank you for your review! So glad you love your necklace! Lots of love xx

Rated 2 out of 5 stars

Not tarnish free

Pretty jewellry, but the "18k gold plating" is bs. Had two necklaces for two weeks before parts of them turned steel coloured (i never got them wet or slept with the necklaces on). So no, they are not 18k gold plated and they are not tarnish free

May 7, 2021
Unprompted review
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Reply from ROSOKI

Thank you for your review. All our pieces are 18k gold plated over stainless steel and are tarnish free. A lot of our customers have had their pieces for over a year and they are still good as new :) Please note we offer a 30 day money back guarantee so if you were not happy with your pieces we would have happily arranged a return. Lots of love xx

Rated 5 out of 5 stars

birth year necklace and initial anklet-LOVE!!

I love my anklet and necklace from Rosoki! They took about a month to arrive, but given COVID that is understandable, and customer service was very helpful responding to my email in a timely manner. Both pieces feel like good quality, durable items that will last a while. Great for layering or wearing on their own! definitely recommend!

May 4, 2021
Unprompted review
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Reply from ROSOKI

So glad you love your pieces! Lots of love xx

Rated 5 out of 5 stars

Amazing quality!!

Shipping did not take long at all. I got two beautiful necklaces and they are both amazing quality! Will 10/10 order from here again!!!

May 3, 2021
Unprompted review
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Reply from ROSOKI

Hey Jenna! Yay! So glad you love your necklaces! Thank you so much for your lovely review xx

Rated 4 out of 5 stars

I ordered from Roski.com and I got…

I ordered from Roski.com and I got exactly what I wanted! I love my purchase and I will be shopping again soon.

April 28, 2021
Unprompted review
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Reply from ROSOKI

Hey Keyana! Thank you so much for your kind review. So glad you love your purchase! Lots of love xx

Rated 5 out of 5 stars

happy customer.

i’ve ordered from rosoki three separate times and had zero problems each time. i received all my orders in a timely manner and was happy with each product. i ordered different customized anklets and necklaces for myself and my bridesmaids and all of us were more than happy with our products. such great quality, too!

April 27, 2021
Unprompted review
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Reply from ROSOKI

Hey Kristina! Thank you so much for your review and your continued support! So glad to hear you love all your pieces. Lots of love xx

Rated 4 out of 5 stars

Received and waiting to flaunt!

I just received them and have only had time to wear/style with one of them. The necklaces are a good length and love the extender with the “R”- nice touch. The downfall (like most are saying) is the shipping; however it is stated that all pieces are made to order and could take a few weeks to make,then ship out. If you combine their guidelines with COVID, common sense means you are gonna be waiting... duh
Overall, for the price, I am pleased. I definitely will be recommending.

April 27, 2021
Unprompted review
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Reply from ROSOKI

Hey Sharon! So glad you love your necklaces! Thank you so much for your review! Lots of love xx

Rated 2 out of 5 stars

Extremely slow shipping

My custom necklace is beautiful. However, I made my purchase on February 8th and I just received today which is April 23rd. If they were to improve their shipping this could be a five star business.

April 24, 2021
Unprompted review
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Reply from ROSOKI

Hey Lemiria! So glad you love your necklace. As mentioned on our shipping page - custom pieces can take up to 2-4weeks to be created, in some cases this can take a little longer as our custom pieces are all made to order and are our best sellers! Thank you for your review. Lots of love x

Rated 5 out of 5 stars

I LOVE IT!!! WORTH IT And fashion forward

I am in love with my necklaces and so are my friends (I have them as gifts from Rosoki) ! I never take mine off and I should shower with it and it hasn’t tarnished or lost its shine, no damage. Plus they are adjustable which is really nice and are a good cost . I definitely recommend for yourself or for a gift.

April 23, 2021
Unprompted review
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Reply from ROSOKI

Hey Kelly! So glad you love your necklaces!! Thank you for your review. Lots of love xx

Rated 4 out of 5 stars

Great necklaces love them so much!

Great necklaces love them so much!! Communication is amazing aswell! Got a 10% discount code for the wait, which was the only downfall as I ordered in January and received my necklaces in April (4 months). Was worth the wait tho!

April 22, 2021
Unprompted review
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Reply from ROSOKI

Hey Bianca! Thank you so much for your lovely review. So glad you love your necklaces. Lots of love xx

Rated 3 out of 5 stars

Good quality but took forever

I placed the order on February 26th and I just received the order today, april 19th. Definitely don’t expect a quick order/delivery time. But the necklaces are really nice. One downfall is that I ordered 1 with my name and 1 with my bird year to stack them and the one with the birth year is a bigger font than my name. I wish they were the same font. I was also really happy that they had rose gold as an option as it’s hard to find cute jewlery in rose.

April 19, 2021
Unprompted review
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Reply from ROSOKI

Hey Arielle! Thank you for your review! As mentioned on our shipping page - custom pieces can take up to 2-4weeks to be created, in some cases this can take a little longer as our custom pieces are all made to order and are our best sellers! Thank you for your review. Lots of love x

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