This is my 2nd purchased, previously it’s only took 2 months to arrived. However, for the 2nd purchase it’s took some time maybe due to current circumstances. Purchased in Feb’21 & arrived safely in M... See more
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See what reviewers are saying
I placed and order in April and received my package a month later. Quality of necklaces were great. My daughters absolutely loved them ❤ I was a bit disappointed to be honest though. I was supposed... See more
Company replied
BEST JEWELRY PURCHASE EVER. Literally. I took a chance on this company after seeing an AD on Instagram and my expectations were beyond exceeded. I’ve now placed 5 custom orders and they’ve all come ou... See more
Company replied
if i could give this 0 stars, i would. i ordered in SEPTEMBER 2020 & didn't receive my items until FEBRUARY 2021. customer service was no help either. they just kept reassuring me that they were corre... See more
Company details
Written by the company
Custom jewellery made to last.
Contact info
United Kingdom
- rosoki.com
Love it!
Love it!! It’s exactly how I imaged it to be, it’s just like the images provided.
February 16, 2021
Unprompted review
Reply from ROSOKI
So glad you love your necklace! Lots of love xx
Ordered over the summer package wasn’t…
Ordered over the summer package wasn’t attempted to be delivered until November when it was lost in transit. I contacted customer service who didn’t respond to me for over a month at the time they just said sorry we will resend. I asked for a full refund as I don’t need these products 6 months later but again no response! Worst customer service by far.
February 12, 2021
Unprompted review
Reply from ROSOKI
Hey! Thank you for your review. I have looked into your order for you and I can see your order was placed in October and your parcel was shipped in November. I have looked at your tracking link and it says your parcel was forwarded to a different address as the Post Code provided on your order may have been incorrect. Please know our Instagram DM's are always open and we reply to customer queries daily on there. Please send us a message on Instagram so we can help you with your order xx
Terrible Company Waiting 8+ months
UPDATE:
It’s been 8 months. I repeat 8 MONTHS since I’ve been waiting for my package. It’s just a small necklace and it takes them 8 MONTH+. I get items from Wish shipped quicker. This is honestly ridiculous. I’ve demanded plenty of times for my money back and they give me the same bs excuse. I really don’t want the necklace and since they won’t reply to my emails. They will reply to their reviews.
Terrible terrible company. I ordered a necklace in September and it still hasn’t arrived yet. I kept on asking for details about my package and they keep telling me the same bs excuse, or at times they just don’t respond.
February 12, 2021
Unprompted review
Reply from ROSOKI
Hey! Thank you for your review. Unfortunately there was a delay in our September orders which we communicated with our customers via email. As your order contains a custom name necklace your order would have taken a little longer as these are all made to order.
I have tracked your order and as you can see on your tracking link your order was shipped on January 18th and there have been regular updates about your parcel. Your most recent update shows your parcel has arrived at your destination. :)
Looks great!
February 12, 2021
Unprompted review
Reply from ROSOKI
So glad you love your necklace! Lots of love xx
The quality of the necklace is so good…
The quality of the necklace is so good and it looks exactly like the picture. My order took about a month and 2 weeks but it was worth it!
February 10, 2021
Unprompted review
Reply from ROSOKI
So glad you love your necklace! We're so excited to let you know that we now have faster shipping times. Thank you for your review! Lots of love xx
THIS SUCKS !!!
if i could give this 0 stars, i would. i ordered in SEPTEMBER 2020 & didn't receive my items until FEBRUARY 2021. customer service was no help either. they just kept reassuring me that they were corresponding with dispatch but wouldn't give me any updates or tracking numbers. i am NOT buying from rosoki again & i suggest you don't either (unless you're okay with waiting half a year)
February 9, 2021
This is my second time ordering from…
This is my second time ordering from this website. This order came two weeks faster than the first time. Good quality necklaces as well !!
February 9, 2021
Unprompted review
Reply from ROSOKI
Thank you for your lovely review Alexia. Lots of love xx
So i recently put a post up about not…
So i recently put a post up about not receiving them after 5 months and being misrouted 2 times well today I received my parcel open the white bag to find a little brown envelope inside with a big rip in the back and no necklaces at all NOT ONE !!!!! I am furious and they are not replying back to me it would be appreciated if you can email me back for order no 35188 because i have emailed and you haven’t answered but you seem to respond on here !!!!
February 8, 2021
Reply from ROSOKI
Hey Alex, I can see on our Instagram that we have been having regular contact with you through our Instagram DM's. I am sorry to hear your package arrived the way it did. Please know your parcel would never have been shipped that way by us. Something must have happened to your parcel during transit when we shipped it. As mentioned in our most recent message to you on Instagram we have offered you a full refund and you should contact Hermes to issue a complaint regarding the way your package arrived to you x
Takes a while to come but good!
I ordered back in September and still have not received anything, in the beginning they replied back to my emails and now they completely stopped.
Edit: it took a while to come (5 months) but I like the necklaces and also got a gift ring. The necklaces look sturdy and have a nice shine. Not a bad buy!
February 5, 2021
Reply from ROSOKI
Thank you for your review. Unfortunately there was a delay in our September orders which we communicated with our customers via email. We keep all our customers updated regarding their orders as often as we can. I am sorry I am unsure what you mean by our jewellery not being authentic - all of our pieces are made specially by us from the highest materials so each piece keeps its longevity. We have thousands of happy customers who regularly tag us on Instagram, and many of our customers return to make new purchases as they are so happy with the quality of our necklaces which makes us so happy. x
Reply from ROSOKI
Thank you so much for your review! Lots of love xx
IVE FALLEN IN LOVE
When I first opened the packaging was nice and safe. The cursive of my name is perfect and I love the gold because It doesn’t irritate my skin in any way.
February 1, 2021
Unprompted review
Reply from ROSOKI
So glad to hear you love your necklace Jessica! Lots of love xx
Cute neckleces
Delivery took about 2 months but the neckleces are gorgeous, it was worth the wait. I dont understand people that thinks this is scam....
February 1, 2021
Unprompted review
Reply from ROSOKI
Thank you for your review Pola, lots of love xx
Disappointment and dissatisfied
Very bad experience and customer service. The shipping was very slow and the order arrived after 4 months when the expected duration was 2-5 weeks. Tried to email the customer service but there was no reply after 2 emails, no follow-ups and no getting back to the customers on their issue. Tried Instagram direct message as well and the message was read but no response/replies.
Ordered a customized necklace but the wordings were not engraved as illustrated or described on the website. Instead, it was printed on. Also, the specified wordings were printed wrongly. It was supposed to be a birthday gift last year.
February 1, 2021
Reply from ROSOKI
Thank you for your review. Unfortunately there was a delay in our September orders which we communicated with our customers via email. Our instagram comments and DM's are always open. I can see you ordered a custom necklace, as mentioned on our website these can take longer to process as all our custom pieces are made to order. We offer a 30 day money back guarantee for any of our customers who are not happy with their pieces x
the product i got for my mother and she…
the product i got for my mother and she loved it it looks very good and is made out of nice material
January 27, 2021
Unprompted review
Reply from ROSOKI
So glad you love your necklace :) Lots of love xx
Overall
Overall, I am very satisfied with my shopping on this website. They has a very caring and kind salesperson. They managed to resend the returned product due to customs problems. In this respect, they deserve a thank you. I received the product I liked exactly as shown in the advertisement. The shape and color of the product matches with the product descriptions. The packaging of the product was very elaborate. There was no deformation in the product. It turns out that the necklace is original.
January 27, 2021
Unprompted review
Reply from ROSOKI
Thank you for your lovely review, lots of love xx
It takes to long to be delivered
It takes to long to be delivered. Since January 5th y got it on January 25th
January 27, 2021
Unprompted review
Reply from ROSOKI
Thank you for your review. All information on processing and shipping for custom and non custom items is on our website :) x
I love my Pisces necklace
I love my Pisces necklace! I’ve been looking for one everywhere and this one is great quality and easy to read! I love it so much? Thank you Rosoki!
January 26, 2021
Unprompted review
Reply from ROSOKI
So glad you love your necklace. Lots of love x.
Cute and affordable
Got my necklace yesterday and it’s really cute. So far really please with my purchase. I would recommend for a custom gift. Shipping was a bit slow but I didn’t mind the wait.
January 24, 2021
Unprompted review
Reply from ROSOKI
Thank you for your review. All information on processing and shipping for custom and non custom items is on our website :) So glad you love your necklace. Lots of love x
Customized Necklace
I bought a customized necklace for my younger sister, and tbh it came out very nice. It may take some time to arrive, but totally worth it.
January 23, 2021
Unprompted review
Reply from ROSOKI
Thank you for your review. Custom necklaces take a little longer to be processed as our custom pieces are made to order :) So glad you love your necklace. Lots of love x
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