Rospacaerial 

Bought a minicar vacuum online. Makes noise but suction poor. Complained to them. They said it was fine. If I was not satisfied to give it to friend as a gift.I pestered them for a refund. I paid over $35. US. Would not give address for return. Offered compensation of $3. They finally gave me a address for return which was some where in China. I had to pay return postage. Was extremely high. They finally gave me $15. US refund.I still lost over $20.US on a piece of junk. Rospacaerial is located on UK. But I had to ship it to the manufacturer because the cost of shipping was so high they knew no one would ship it back. Bunch of crooks with poor quality products.

i ordered my product onthe 25th of december 2023 my parcel had been cleared at customs and was on route from customs the 15th of january 2024 and was in another city on route on the 18th i waited patiently for my parcel when i sent email to customer service i got know help what so ever i asked for refund and i got no answer to that i got same exact messages back a few times so its a robot i guess i also asked for my new tracking numbers which they have not got for me i asked for a telephone number so i could ring but n answer again just very sorry for delay but do not answer my question this company is a joke it really is i still not received my parcel or any information about its where abouts ive ordered items off otherr companies and can be a delay sometimes but always get proper information from them and not just sorry and same message over again and why was i told my parcel had pasted through customs and was on its way and then was told nearly a week later that it was sent back some body is lying and one thing for sure i will never order off this company again keep there parcel and refund my money is all i ask

I purchased some Christmas lights via Rospacaerial but received a different set than what was pictured and described. I explained this to them via their support link but got automated replies that contained a broken link. Finally a real person replied that they checked with shipping and the item I received was correct. Long story short, the advert was deceptive, and too bad for me. I wont deal with Rospacaerial ever again.