Gary Thompson from Ross Care is outstanding. He always arrives when he says he will, is friendly, professional and incredibly knowledgeable. No matter what problem my son’s wheelchair has, Gary alwa... See more
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Review summary
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Reviews shaping this summary
Sean Taylor is a consummate professional and a really nice person. He came to fit a new arm on my Q500 and thoroughly checked for loose nuts and adjusted accordingly. He is a delightful individu... See more
Company replied
Hi I phoned out of hours as my sons head rest had broken and was unable to use chair Gary Thompson was the person I spoke to he was very helpful and friendly he went into to work first thing next mor... See more
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Sean Taylor called 20 minutes before arrival. He was respectful of my home and was very professional throughout his visit. The work needed to be done on my wheelchair was very thorough and he explaine... See more
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Company details
Written by the company
Ross Care is a major provider of NHS Wheelchair Services and NHS Approved Wheelchair Repair. We provide therapist assessment, special seating, delivery & maintenance to support over 200,000 Wheelchair Users across England & Wales.
Contact info
Unit 11, Westfield Road, CH44 7HX, Wallasey, United Kingdom
- enquiries@rosscare.co.uk
- rosscare.co.uk
4.8
Excellent
908 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great service
I got a call quite late in the day from my daughter's college to inform me of a broken cable at the back of her wheelchair. I didn't think Ross Care would be able to arrange a visit on the same evening. What a great service! The call handler managed to find an engineer within minutes. The engineer Gary Thompson called me prior to the visit to ensure he had the correct parts. On arrival, he assessed the chair and got to work. He was amazing! Not only did he repair the cable, he ordered my daughter a new arm rest which was desperately in need of a replacement. Thank you Gary! Great job!
May 8, 2026
Unprompted review
Reply from Ross Care
Hi Laki, thank you for your wonderful review. We’re delighted to hear Gary responded so quickly and provided such excellent service in repairing your daughter’s wheelchair. It’s great to know he was also able to identify and arrange a replacement for the arm rest. We’ll ensure your lovely comments are passed on to Gary directly.
Sean Taylor from Ross Care's…
Today Sean Taylor from Ross Care's Cornwall branch came to work on a wheelchair for one of our residents. He called us ahead of his arrival to give a definite time. He was extremely patient as we needed to transfer the resident to their bed. He was friendly and helpful, sorted the issue. This isn't the first time that Sean Taylor has attended the home to support with wheelchair servicing. His approach is consistent every time. What a great guy.
May 8, 2026
Unprompted review
Reply from Ross Care
Hi Phaedra, thank you for your fantastic feedback. We’re delighted to hear Sean continues to provide such consistent, patient and professional support during his visits to your home. We’ll make sure your wonderful comments are shared with Sean directly.
Good experience
Nigel was friendly and helpful. He repaired armrests quickly. Would definitely recommend. In a world where things can be difficult and complicated this was easy. Thank you
May 8, 2026
Unprompted review
Reply from Ross Care
Hi Dawn, thank you for your lovely review. We’re pleased to hear Nigel provided such friendly and efficient service while repairing the armrests on your wheelchair. It’s great to know we could make the process straightforward and stress free for you. We’ll pass your kind comments on to Nigel’s manager.
Ross care are always on time
Ross care are always on time, courteous and polite.
"Doug" came out this week (wed) to do an annual wheelchair service and then came back today (fri) to do a repair, I cannot fault this man's service or the company. Thankyou
May 8, 2026
Unprompted review
Reply from Ross Care
Hi Janet, thank you for your kind feedback. We’re delighted to hear Doug provided such prompt, courteous and professional service during both visits this week. We’ll be sure to pass your lovely comments on to the local management team and Doug himself.
Excellent service
The engineer contacted me prior to his arrival with his ETA. He was friendly but professional & explained what he would be doing. Once he completed the job he asked if I was satisfied with the work before leaving. Usual excellent service from ROS Care. Thank you
May 7, 2026
Unprompted review
Reply from Ross Care
Hi Sue, thank you for taking the time to leave your review. We’re pleased to hear the engineer kept you informed and provided the excellent service you’ve come to expect from RC. We’ll make sure your feedback is shared with the local management team.
Dave Porter visited today and delivered…
Dave Porter visited today and delivered a motorised wheelchair for my husband, he demonstrated clearly how to use the chair. He was very patient and showed empathy and understanding trying to make the chair work for him. He also repaired the non powered wheelchair. Thank you Dave.
May 7, 2026
Unprompted review
Reply from Ross Care
Hi Claire, thank you for your wonderful review. We’re so pleased to hear Dave took the time to clearly demonstrate the wheelchair and provide such patient and understanding support. We’ll ensure your kind comments are passed on to the local management team and Dave directly.
Great company
Been very helpful, kept us informed and treated us with respect. Was very friendly during delivery process.
May 7, 2026
Unprompted review
Reply from Ross Care
Hi Brian, thank you for your feedback. We’re delighted to hear the team kept you informed and treated you with respect throughout the delivery process.
Sean Taylor from Ross care visited…
Sean Taylor from Ross care visited today to fix the arm on my power wheelchair . He phoned to let me know he was on his way , prompt and did a great job ,thanks
May 7, 2026
Unprompted review
Reply from Ross Care
Hi Pauline, thank you for your review. We’re pleased to hear Sean kept you updated on his arrival and was able to resolve the issue promptly for you. We’ll pass your kind feedback on to the local management team and Sean directly.
Excellent customer service by Gary Thompson
Gary Thompson visited to replace the leg straps on my wheelchair and whilst he was here he also adjusted my brakes. He phoned to tell me an approximate time of arrival. He was punctual, polite and courteous and very friendly. Nothing was too much trouble.Honestly I would highly recommend him and would request Gary Thompson for any future repairs. His customer service skills are outstanding. Please send him my thanks.
May 7, 2026
Unprompted review
Reply from Ross Care
Hi Gill, thank you for your fantastic feedback. We’re delighted to hear Gary provided such outstanding customer service and took the time to help with both the repairs and adjustments to your wheelchair. We’ll ensure your lovely comments are shared with the local management team and Gary himself.
From the first phone call to the…
From the first phone call to the engineer visit everybody was so helpful and very friendly
The engineer was a very polite and happy chap and I felt very at ease
May 7, 2026
Unprompted review
Reply from Ross Care
Hi Stephen, thank you for your kind review. We’re so pleased to hear both our customer service team and engineer made you feel at ease and provided such friendly support throughout.
Your representative Sean Taylor
Your representative, Mr Sean Taylor, was patient, attentive, kind and professional.
Thank you.
May 7, 2026
Unprompted review
Reply from Ross Care
Hi Andrew, thank you for your feedback. We’re delighted to hear Sean provided such patient, kind and professional service during his visit. We’ll make sure your comments are shared with the local management team and Sean directly.
Job done
On time, polite, knows his stuff. Could not be better. Great service.
May 6, 2026
Unprompted review
Reply from Ross Care
Hi Sean, thank you for your review. We’re pleased to hear the service was punctual, professional and met your expectations.
Fabulous service.Dave was wonderful in…
Fabulous service.Dave was wonderful in explaining how everything works
May 5, 2026
Unprompted review
Reply from Ross Care
Hi Mark, thank you for your lovely feedback. We’re delighted to hear Dave took the time to explain everything clearly and provided such fabulous service. We’ll pass your comments on to the local management team and Dave directly.
i received my power chair and manual…
i received my power chair and manual wheelchairs today. Sean Taylor from Ross Care cornwall depot delivered to me on time and spent valued explanation on how to use the wheelchairs and set them up and gave me confidence in using them both. Thank you Sean, star man
May 6, 2026
Unprompted review
Reply from Ross Care
Hi Teresa, thank you for your wonderful review. We’re so pleased to hear Sean took the time to explain everything thoroughly and helped build your confidence in using both wheelchairs. We’ll ensure your kind comments are passed on to the local management team and Sean directly.
review for gary thompson
technician came on time
helped with the repair
did a great job
Gary thompson
May 6, 2026
Unprompted review
Reply from Ross Care
Hi Moh, thank you for your review. We’re pleased to hear Gary arrived on time and was able to complete the repair to a high standard. We’ll pass your feedback on to the local management team and Gary directly.
The engineer that delivered my…
The engineer that delivered my wheelchair was so polite and very helpful I am very grateful and impressed thank you so much
May 6, 2026
Unprompted review
Reply from Ross Care
Hi Michael, thank you for your kind feedback. We’re delighted to hear the engineer was polite, helpful and made such a positive impression during the delivery of your wheelchair.
Quick ans easy stump board fitting.
The technican Gary Thompson came out to fit a stump broad rest to my wheelchair. The process was quick and easy, and I found Gary to be friendly and well equipped the task.
If you need something sorted I'd say youre in good hands.
May 6, 2026
Unprompted review
Reply from Ross Care
Hi Reece, thank you for your feedback. We’re pleased to hear Gary made the fitting process quick and straightforward while providing friendly and professional service. We’ll ensure your comments are passed on to the local management team and Gary directly.
Can’t thank Gary Thompson enough for…
Can’t thank Gary Thompson enough for his exceptional service. He came as promised and fixed my daughters powered wheel chair and gave her back the little independence she has.
May 6, 2026
Unprompted review
Reply from Ross Care
Hi Rezia, thank you for your wonderful review. We’re delighted to hear Gary was able to repair your daughter’s powered wheelchair and help her increase independence. We’ll make sure your kind comments are shared with the local management team and Gary himself.
Sean Taylor the technician was very…
Sean Taylor the technician was very quick to not only get back to us. It arrived within an hour. Very friendly and knowledgeable. Could not ask for a better service
May 5, 2026
Unprompted review
Reply from Ross Care
Hi, thank you for your feedback. We’re pleased to hear Sean responded so quickly and provided such friendly and knowledgeable service. We’ll pass your comments on to the local management team and Sean directly.
We booked for two wheelchair repairs…
We booked for two wheelchair repairs and Gary Thompson supported to change them and even went on to fix the handles that were loose
May 5, 2026
Unprompted review
Reply from Ross Care
Hi, thank you for your review. We’re pleased to hear Gary was able to complete both wheelchair repairs and also help with the loose handles during his visit. We’ll make sure your feedback is shared with the local management team and Gary directly.
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