Daria from customer service helped answer my question quickly thankyou . I only gave 4 stars just because of withdrawal can be rather long 12 hrs . Everything else on this site im pleased with plenty... See more
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Review summary
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Went onit yesterday. Had made withdrawal. Went on chat today spoke to tersa and she sorted it out n money was bk in my bank within an hour.
Company replied
Went on live chat spoke to James regards withdrawal very quick response and helpful thank you james
Company replied
Amazing site with high payouts been going for years always good.when deciding where to play choose this one trust me you wont be dissapointed review from jameel
Company replied
Company details
Rosy Bingo
Written by the company
- Rosy Bingo is an online bingo site that offers exciting rewards and exclusive offers to its players. With fun bingo rooms, chatroom games, a host of online slots with new additions each month and amazing prizes, it’s safe to say everything is rosy at Rosy Bingo!
- Our response to the current situation
- At Rosy Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@rosybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@rosybingo.com
- rosybingo.com
4.2
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Rosy Bingo
Hello Daniel's Daughter,
Thank you so much for your wonderful review.
We are so pleased that you have found both the Site & Staff to be fantastic. As always, your Feedback is greatly appreciated!!
Kind regards
The Rosy Bingo Team
Wade saved the day ❤️
I joined very late in the night and encountered a few problems... Mostly caused by my naivety. Wade was the live chat host and was extremely friendly. He was able to resolve my issues and provided me with a link to aid me. Very helpful indeed x Thank you Wade xx
July 30, 2025
Unprompted review
Reply from Rosy Bingo
Hi Pamela,
What a lovely message—thank you! We're so glad Wade was there to help just when you needed it. He's a true night-shift hero, and we'll be sure to pass along your kind words ❤️
Regards,
The Rosy Bingo Team
Excellent site fair not a con like most…
Excellent site fair not a con like most sites never winning but spending loads I have had many good wins easy to withdraw no hassles genuine
July 28, 2025
Unprompted review
Reply from Rosy Bingo
Hi Paula,
Thank you for your kind words! We're so pleased to hear you're enjoying fair play and hassle-free withdrawals—exactly what we aim for. Here's to many more great experiences!
Regards,
The Rosy Bingo Team
Teresa lady lovely lady
Teresa lady lovely lady , quick response and respectful
July 29, 2025
Unprompted review
Reply from Rosy Bingo
Hi Iolanda,
Thank you for your kind words. We're delighted to hear Teresa provided you with respectful and prompt service—she truly is a valued member of our team.
Regards,
The Rosy Bingo Team
great customer service and quick…
great customer service and quick response to my enquirey
July 26, 2025
Unprompted review
Reply from Rosy Bingo
Hi there,
Thank you so much for your positive review! We truly appreciate you taking the time to share your experience with others.
Kind regards
The Rosy Bingo Team
Reply from Rosy Bingo
Hello Susan,
Thank you so much for taking the time to provide a truly lovely review. We are delighted that Rachel was a great help to you. We find her very informative & friendly!
Anytime, you require assistance or simply have a query, please do feel free to contact our Customer Service Team, they are on hand 24/7 and will gladly oblige 😊️
With thanks,
Team Rosy
Reply from Rosy Bingo
Hi there, we're sorry to hear you feel that way. We'd really appreciate the chance to understand what went wrong and see how we can make things better. Please feel free to reach out to our support team anytime — we're here to help.
Best,
Rosy Bingo
Teresa the chat representative was…
Teresa the chat representative was friendly efficient and speedy polite and an asset to Rosy Bingo 😀😀😀
July 16, 2025
Unprompted review
Reply from Rosy Bingo
Hi Mr Harries,
Thank you for your kind words about Teresa. We're delighted to hear she provided you with friendly, efficient, and polite service. She's truly a valued member of the Rosy Bingo team, and your feedback means a lot to us.
Regards,
The Rosy Bingo Team
Great customer service
Great customer service from Amanda. She was extremely helpful and friendly ☺️
July 8, 2025
Unprompted review
Reply from Rosy Bingo
Hi LR,
Thank you for your kind words! We're delighted to hear Amanda was able to assist you so helpfully and warmly. We'll be sure to pass along your lovely feedback!
Regards,
The Rosy Bingo Team
Very helpful thanks
June 28, 2025
Unprompted review
Reply from Rosy Bingo
Hi Richard,
You're very welcome! We're glad we could help — thank you for your feedback!
Regards,
The Rosy Bingo Team
Reply from Rosy Bingo
Hi Sharron,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand your frustration.
We’ve reached out to you via Trustpilot to request your account details so we can review your case more thoroughly. Please rest assured that all gameplay outcomes are determined by certified random number generators to ensure fairness for all players.
We’d appreciate the opportunity to look into this further and assist you directly.
Kind regards,
Rosy Bingo
They helped me in like 30 seconds…
They helped me in like 30 seconds teresa was very helpfull
June 23, 2025
Unprompted review
Reply from Rosy Bingo
Hi Kyle,
We’re thrilled to hear Teresa could assist so quickly — 30-second support might be a new record! Thanks for the lovely feedback
Regards,
The Rosy Bingo Team
I did not get my bonus when I joined
I did not get my bonus when I joined. Not had one win yet. Customer Service on Live Chat were very good. I chatted with Emil. I got my bonus thanks to Emil. Now I would very much like a win then my rating for the site might go up.
June 22, 2025
Unprompted review
Reply from Rosy Bingo
Hi Sharon, thanks so much for your feedback! We're glad to hear Emil was able to help you get your bonus and that you had a good experience with our Live Chat team. 😊
We totally understand that it can be frustrating not to get a win, but please remember that all game outcomes are powered by RNG (Random Number Generator), which means results are completely random and fair — neither you nor we can influence them.
Fingers crossed for some good luck coming your way soon! 🍀
Give it a miss
Quick responces from chat, but mis-leading information passed over, to encourage spending.
You will just loose money believing what you have been told, don't use this site.
Also as per below the responce is spinning how they didn't mislead, but the conversation thread I have saved was very misleading.
Avoid
June 20, 2025
Unprompted review
Reply from Rosy Bingo
HI there,
Thanks so much for your review and for sharing the details – it gave us the chance to look into this properly.
We're really sorry to hear you felt misled. That was never our intention. You reached out to ask how to use your bonus, and our team simply explained how it works – that bonus funds become available once real money is used, as per the standard terms.
We understand how this might have felt frustrating, and we truly appreciate your feedback. It helps us keep improving the way we communicate. If there's anything else you'd like to talk through, we’re always happy to help.
All the best,
Rosy Bingo
I chatted to Rachel who was very…
I chatted to Rachel who was very helpful and helped me with my query today
June 19, 2025
Unprompted review
Reply from Rosy Bingo
Hi Susie,
Thank you for your thoughtful review — your support truly keeps us moving forward. We're grateful to have customers like you!
Regards,
The Rosy Bingo Team
All good so far
Nice welcome bonus, had a few snags but Wade had me up and running in no time. Kudos 👏🏻
June 15, 2025
Unprompted review
Reply from Rosy Bingo
Hi Steven,
Thank you for your feedback. We're glad to hear you enjoyed the welcome bonus and that Wade was able to assist you promptly. We'll be sure to pass along your kind words!
Regards,
The Rosy Bingo Team
Great customer service by Teresa very…
Great customer service by Teresa very quick efficient and knowledgeable would recommend asking for her with your queries thank you
June 15, 2025
Unprompted review
Reply from Rosy Bingo
Hi Val,
Thank you for the wonderful feedback! We're thrilled to hear Teresa provided such quick and knowledgeable support. We'll be sure to pass along your kind words—she’ll be delighted!
Regards,
The Rosy Bingo Team
Played just short of 500 on one slot
Played just short of 500 on one slot! Didn't win eff all, started glitching, nearly got bonus twice and last line it glitch & jumped absolutely shocking! Happen to someone else i know too on a different slot & she screen recorded the hole thing that she has now sent to gaming Commissions
June 10, 2025
Unprompted review
Reply from Rosy Bingo
Hi Jess,
Thanks so much for sharing your feedback — we’re really sorry to hear things didn’t go as expected. That definitely sounds frustrating, and we completely understand your concern.
We’ve reached out to you via Trustpilot to request your account details so we can properly investigate what happened, but we haven’t received a response yet. As soon as we have your information, we’ll be happy to take a closer look and get to the bottom of this for you.
We’re here to help and truly want to turn this around.
Best regards,
Rosy Bingo
Great company to play on
Great company to play on
Great games and bingo
Support staff are really helpful and kind Teresa was so quick to answer and very helpful
June 10, 2025
Unprompted review
Reply from Rosy Bingo
Hi Linda,
Thank you so much for your kind words. We're delighted to hear you’re enjoying the games and bingo, and that Teresa was able to assist you so promptly. We'll be sure to pass along your lovely feedback to her!
Regards,
The Rosy Bingo Team
teresa helped me today.
teresa helped me today.
so i want to return the kindness by saying a big thumbs up to her.
thankyou greatly
June 9, 2025
Unprompted review
Reply from Rosy Bingo
Hi Simon,
Thank you so much for your kind words. We're delighted to hear that Teresa was able to assist you—your recognition truly means a lot. We'll be sure to pass along your appreciation to her
Regards,
The Rosy Bingo Team
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