The first items I bought great. The second items order m-rosy-1683871,(31.05.2026) I have sent two emails, with your company not following up. I found the tops rather snug, and asked for a return labe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having ordered and received three dresses I decided that they were not suitable for me. The advertisement stated a 90 day hassle free returns system which I tried to access. This was definitely not... See more
Company replied
Ordering experience was good, But the product information was wrong for the clothes On website said cotton blend. When I received they no cotton in it. It seem polyester. I have written twice to... See more
Company replied
I ordered a dress weeks ago and it still hasn't arrived. They keep emailing asking me if I am satisfied with my purchase and I keep chasing my order. Recently however they have now given me a full r... See more
Company replied
Company details
Written by the company
Welcome to Rosyday As a new fashion brand, Rosyday has the best designers and high quality manufacturers committed to providing you with the finest fashion items.
Contact info
London, EC1Y 8SY, London, United Kingdom
- cs@rosyday.co.uk
- rosyday.co.uk
3.0
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered shorts set material nothing…
Ordered shorts set material nothing like advertised so i decided to return them emailed them they asked me to send order no which I did and then had no reply back after numerous emails to them.. this company is SCAM stay well clear!
June 3, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Bikini
Finally received item but customer services did respond to my enquiry quickly but not kept informed as to where item is or expected delivery think that could be improved.
June 12, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I would like to return the dress I…
I would like to return the dress I ordered and receive a refund.
It’s a nitemare to get in touch with anyone you do not respond to messages I have sent.
Very very poor customer service
June 2, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Ease of ordering and time it took to…
Ease of ordering and time it took to arrive. Haven't been able to wear the tops yet as it has not stopped raining since they arrived! Hopefully, Summer will arrive eventually.
May 23, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
I'm sorry for keeping you waiting for so long.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I ordered a dress weeks ago and it…
I ordered a dress weeks ago and it still hasn't arrived. They keep emailing asking me if I am satisfied with my purchase and I keep chasing my order.
Recently however they have now given me a full refund and an apology.
June 12, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
The garments were of poor quality and I…
The garments were of poor quality and I want to return them. There is no return address. After five emails to customer service I have received no response other than a standard email which does not give me the information I need. I am very disatisfied.
May 28, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Awful company
Long delivery over 2 weeks. Fitting all wrong from their size guide. Trying to return is infuriating… 4 th attempt just get silly robotic reply asking same information.
DO NOT order from this company very poor customer service! Never again ! But I will get my money refunded not giving up
UPDATE
Their reply to the action needed and contact does not deliver as they don’t want to refund. AVOID This company… still no response from weeks ago . Getting citizens advice involved so will update if successful
June 10, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Easy to order
Easy to order, fairly quick delivery. Quality of item is really good - exactly as advertised
June 12, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
I'm sorry for keeping you waiting for so long.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Reply from Rosyday
"Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
Satisfied customer here!Ordered a couple of things from this…
Ordered a couple of things from this company and it has been a seamless order and delivery process? The dresses have been good quality and a good fit and very good price as well so more than happy to use this company 😁
June 12, 2026
Unprompted review
Reply from Rosyday
"Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
I'm sorry for keeping you waiting for so long.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Goods were lovely and good service
Goods were lovely and good service highly recommend them
June 12, 2026
Unprompted review
Reply from Rosyday
"Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
I absolutely loved the top and couldn’t…
I absolutely love the top and couldn’t await for it to arrive.
June 6, 2026
Unprompted review
Reply from Rosyday
"Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
Fab bikini
I like the bikini and it was it will be handy for my holiday. Can't wait to wear it.
June 12, 2026
Unprompted review
Reply from Rosyday
"Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
Individual styles
Lovely clothes and very individual styles different to High Street brands so I am always happy with choices.
June 11, 2026
Unprompted review
Reply from Rosyday
"Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
So comfortable much more than bras
So comfortable much more than bras. Love them.xx
June 7, 2026
Unprompted review
Reply from Rosyday
"Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
I have bought 4 lovely blouses from you…
I have bought 4 lovely blouses from you but all the latest tops or dresses only go up to 3xl and I need 4xl so wont be buying any more until you start getting the larger sizes.
June 11, 2026
Unprompted review
Reply from Rosyday
"Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
The dress is very nice it's a bit snug…
The dress is very nice it's a bit snug on the top but a bigger size would have been to voluminous in the skirt area it needs a wash to soften it up.
June 11, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
I'm sorry for the inconvenience caused to you.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Reply from Rosyday
"Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
The item does not fit and I cannot find…
The item does not fit and I cannot find any information regarding returns. I emailed over a week ago and still no reply from customer service.
Update: Customer services replied and sent a prompt refund. Thank you.
June 4, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.