Rotaris Reviews 

191
TrustScore 3 out of 5

3.2

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Rated 2 out of 5 stars

Contact form doesn't work, chat does not find your previous order nor a human to talk to, sending an email via said chat also does not result in any response from customer service thus far. Had ordere... See more

Rated 1 out of 5 stars

Wrong color! Touchups stand out against intended colour, bike is new so no fading of original colour. Waste of money! Way better buying a white touchup pen.

Rated 4 out of 5 stars

Super quick delivery. Much quicker than promised. Read the reviews before I purchased and noticed a number of people saying the match is not exact. I can say this is fair. However, in my case, it... See more

Rated 5 out of 5 stars

Easy to find my particular bike using the search filters. They shipped immediately and apparently customs wasn’t too busy because it arrived early. The paint was SO close to the original color that yo... See more

Company details

  1. Bike Accessories Store
  2. Do-it-Yourself Shop
  3. Paint Manufacturer

Written by the company

Rotaris develops custom touch-up paint kits for a high quality bicycle repairs.


Contact info

3.2

Average

TrustScore 3 out of 5

191 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.2

All reviews

(191)

16 reviews in the last 12 months

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Rated 4 out of 5 stars

Great company sadly paint didn't match

The communication with the company and the shipping of the product is fantastic. Unfortunately both paints I ordered did not match my two bikes. My first order was for my specialized E5 comp gravel bike. The color Maroon. The color was close but slightly too red when I applied it. No amount of adding additional coats could make the color darker. I contacted the company and they were awesome with their response and refunded the money. I saw that they had the color, black magic, for my Cannondale SuperSix Evo so I ordered it thinking that since black magic is a dark gray glitter paint, the color would match extremely close. Unfortunately when the product arrived, the tube looked too black so I tested it on scrap metal. I did primer, paint, clear gloss and unfortunately the color sent is just black, no glitter. I've contacted the company and am waiting for instructions to return the paint.

May 6, 2024
Unprompted review
Rated 5 out of 5 stars

Quality paint

Quality paint, clear, & primer. Color match very close (not perfect). I’d say 90%. Still giving 5 stars due to being a 3rd party getting so close to the color is impressive. Shipping not bad - Europe to US under 2 weeks.

April 11, 2024
Rated 5 out of 5 stars

Great customer service!

Although the product (Bike Color for Cannondale) unfortunately didn’t fit my bikes color, the customer service was quick and very kind (thanks to Olaf) and I received a refund without asking for it. That’s really cool. I highly recommend this company.

March 15, 2024
Rated 1 out of 5 stars

It is totally the wrong paint

It is totally the wrong paint. They have yet to get back with me. I have a gray specialized P3 and they sent me black paint. I'll give more stars if they correct the situation. Hopefully there is a Lifeline here somewhere.

January 30, 2024
Rated 5 out of 5 stars

The website was perfect for selecting…

The website was perfect for selecting an exact match for the make and model of my bike. It also set out clearly how to determine if I needed primer (which I did need). The online instructions for application were clear and easy to follow. The finished touch up was perfect.

January 12, 2024

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