Rotate North Reviews 

455
•
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Bought a watch for my nephew for his 21st birthday, and when it arrived the hands had fallen off. Despite repeated attempts to resolve the issue and multiple fob-offs from the support 'team', we had t... See more

Rated 5 out of 5 stars

It's a well priced, solid and functional timepiece. It works as an everyday and a sports watch. Good visibility and not huge on the wrist like many modern equivalents.

Rated 1 out of 5 stars

Returned a Tempest Automatic Navigator Watch (40mm) in perfect condition. No refund within 7 days as stated on website. This matter will be pursued. Really poor call centre performance. One person... See more

Company replied

Rated 1 out of 5 stars

DO NOT ORDER ANYTHING — SCAM!! My husband ordered a watch, broke quickly after while under warranty, have tried contacting customer service via phone, email, Instagram… no response. They have recen... See more

Company replied

Company details

  1. Watch Store
  2. also in
  3. Online Marketplace

Written by the company

Rotate North is more than a watch company. We searched the earth for great performance products - beautifully designed and built to last - with exceptional environmental credentials. With not a lot to show for our efforts, we made a commitment… to create a range of design-led essentials that we couldn’t find elsewhere. At Rotate North, we will always make the highest quality utility products, imbued with minimal aesthetics and crafted from the most sustainable materials and processes possible.


Contact info

3.0

Average

TrustScore 3 out of 5

455 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 29% of negative reviews

Typically replies within 2 weeks

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3.0

All reviews

(455)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

A quick attractive W10 pilot remake

The Altitude pilot watch arrived in 3 days from Belfast to Nashville. That's a fast air trip. I had been looking at remakes of 1970s W10 RAF pilot watches (36mm) from Hamilton, MWC, and two others. The Altitude matches the quality and specs in the W10 case at a better price (especially on discount). The one-piece 18mm soft rubber strap floats upward into the deep lugged case more aethetically than a flat 2 piece band can. At 13mm thick, due in part to domed crystal, it's 1 to 2 mm thicker than the Hamilton W10. So far the Seiko NH-35 movement is running at about +8 secs per day, within expected spec.

January 15, 2022
Rated 5 out of 5 stars

A fantastic watch from a great vendor

My Rotate North Atlantic watch is fantastic. The storm grey theme looks great and the watch movement performs well within specs. The band is comfortable and gives the impression of being durable. Hand alignment is perfect. I mention this because alignment issues with the hands on new watches (regardless of price) is all too frequent. The entire purchase experience with Rotate North was without problems. Also, receipt of my order took only a few days (from Belfast to Maryland USA). Looking forward to many years of service from my storm grey Atlantic. I recommend Rotate North without hesitation.

January 11, 2022
Rated 4 out of 5 stars

pretty good

Aside from not getting any updates on the whereabouts of my package for almost 2 weeks, after reaching out to the company, they quickly sent an indirect update from DHL on where my package was and when it was going to get here. I didn't hear back from anyone from customer support, so I imagine my order must've gotten left behind at some point. No big deal! The order arrived by Christmas and everything was fine. Aside from that, the watch is really nice! I won't go in depth, but the watch does have all the specs I would want in a watch. The bezel is extremely stiff and annoying to use and has a lot of back play. The model itself has been redesigned multiple times it seems with no updates on the bezel action, and the prior models tend to get put on sale right after you buy them at MSRP. But beyond that, everything else is pretty good.

January 11, 2022
Rated 5 out of 5 stars

Great watch

Fast delivery, great toolwatch with awesome finish and perfect bezel action, accuracy with +10 is ok for an NH 35, colour is fancy. I would only prefer to have an integrated (curved) rubber strap.

January 2, 2022
Rated 5 out of 5 stars

Fantastic Atlantic!!!!

Purchased an automatic Atlantic model a few weeks ago. What a find this company are. You can't get close to this price with any other watch maker. I think these guys are superb.

Don't spend upwards of £1000 on anything else. They may be new but if they keep producing this sort of quality, they won't be a secret for to much longer.

January 1, 2022
Unprompted review
Rated 5 out of 5 stars

Trying to return an order shipped to…

Customer service was responsive!

December 29, 2021
Rotate North logo

Reply from Rotate North

Hey Yaffa, thanks for your message. We were closed the last 2 business days for the holidays, and responded to your request for return information earlier today. Please let us know if we can assist you with this further. On your point about the 30-day timeline for returns - the time limit only applies between the date of receipt of your order and the date you notify us of your intention to return the item. We understand that return shipping can take time. We hope this helps to clarify. Best regards, Customer Support

Rated 5 out of 5 stars

Great timepiece!!

Easy ordering and a personal service, which these days is missing as automation has taken over. Bought two watches from Rotate North and with new additions, I’m sure to buy more.

December 24, 2021

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