Rotate North Reviews 

455
•
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Bought a watch for my nephew for his 21st birthday, and when it arrived the hands had fallen off. Despite repeated attempts to resolve the issue and multiple fob-offs from the support 'team', we had t... See more

Rated 5 out of 5 stars

It's a well priced, solid and functional timepiece. It works as an everyday and a sports watch. Good visibility and not huge on the wrist like many modern equivalents.

Rated 1 out of 5 stars

Returned a Tempest Automatic Navigator Watch (40mm) in perfect condition. No refund within 7 days as stated on website. This matter will be pursued. Really poor call centre performance. One person... See more

Company replied

Rated 1 out of 5 stars

DO NOT ORDER ANYTHING — SCAM!! My husband ordered a watch, broke quickly after while under warranty, have tried contacting customer service via phone, email, Instagram… no response. They have recen... See more

Company replied

Company details

  1. Watch Store
  2. also in
  3. Online Marketplace

Written by the company

Rotate North is more than a watch company. We searched the earth for great performance products - beautifully designed and built to last - with exceptional environmental credentials. With not a lot to show for our efforts, we made a commitment… to create a range of design-led essentials that we couldn’t find elsewhere. At Rotate North, we will always make the highest quality utility products, imbued with minimal aesthetics and crafted from the most sustainable materials and processes possible.


Contact info

3.0

Average

TrustScore 3 out of 5

455 reviews

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Replied to 29% of negative reviews

Typically replies within 2 weeks

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3.0

All reviews

(455)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Great watches

Great watches. Never had had such a good quality watch for so long still looking as new. Now I upgraded it with a new band (bracelet). I bought a color matching my race paddleboard. Happy ... All purchases at Rotate North worked fine, quick and clear!
I don't say this too often, but I recommend Rotate North! Looking forward for another Rotate Nort watch ...

November 20, 2023
Rated 1 out of 5 stars

my rotate north uno strap was never in…the water or outdoor hevy use but broke after 2 years!

my rotate north uno strap was never in the water.....just lasted 2 years, this is already very sad...no warranty from your side.
so after a dissapointed time i took myself together and gave your company a second chance...ordered a new strap. the strap came in shiny cheap metal loo with a logo what is inidentifical....! i pay too much with the border extra for switzerland....the package was not really possible to open properly and ther e came out a lot of dust....then i cut with a sicor and cutte a piece of the strap!!!!

September 5, 2023
Rotate North logo

Reply from Rotate North

Hi Cornelius,
Sorry to hear you had an issue with the strap. We offer a 2 year mechanical warranty on all watches, but as straps are more subject to wear and tear, or accidental damage, we are unable to offer the same.
The envelope you received your replacement strap in is made from recycled paper, so if you cut into the padding, the paper dust will come out, as has happened in your case.
On your point about cutting a piece of the the strap while opening it, sorry to hear that - please send an email to help@rotatenorth.com and, as a gesture of goodwill, we'll send you a discount code for a replacement.
Best regards,
Customer Support @ Rotate North

Rated 5 out of 5 stars

Very happy with quality of product and…

Very happy with quality of product and company communication. Purchased my watch through the website with a first time customer discount. After a nudge to customer services it was securely despatched and arrived the following week.

October 13, 2023
Rated 5 out of 5 stars

Great quality watch

I am very happy with my Rotate North Atlantic I bought in October 2020. However, I must say that the NATO Watch Strap gets broken too easily taking into account its good quality and quite high price. So I have already replaced it twice since then.

October 13, 2023
Rated 4 out of 5 stars

Almost Great. Definitely Recommend.

There was great communication from Rotate North and shipping was exceptionally quick.
I really like and have been enjoying the Arctic. Simple, yet well put together, the watch is very legible. If there was a band that allowed the watch to sit a bit less proud on the wrist and the hands were a little more substantial, this watch would be as close to perfect (for me) as I have found.
This is my only watch from this brand, but based on the quality and shipping speed I would recommend.

September 1, 2023
Rated 5 out of 5 stars

A great looking divers watch

I purchased the Artic model on a an orange rubber strap. The was a very minor QC alignment issue with one of the dial markers, which when sent back was quickly replaced with a brand new watch. So I'm very pleased with their customer service. The watch itself is a great looking piece, with unclutted dial printing, nicely brushed case finishing, lovely matt ceramic bezel inset and the bezel has a nice positive feel to it with no back play. The rubber strap is very comfortable to wear, has a lovely vanilla smell to it and the orange colour really suits the watch. It's quite a tall watch at nearly 17mm thick, so if you like your chunky diver watches like I do then this will not disappoint. Finally I'd like say how nice the overall design is, a lot of smaller watch brands tend imitate the larger more well know Swiss brands in their design, which can end up looking like homages. The Artic stands out on its own as fresh design and a watch that looks like costs far more than it does.

August 3, 2023
Rated 5 out of 5 stars

Return Customer

This is my 2nd True North watch. So impressed by the watch quality and speed of delivery. Purchased the Artic for my son for his Kyak adventures. Even more impressed when it arrived; it is a real statement watch. After a year I can still smell vanilla from the strap on my Tempest. Just makes me smile. Really comfortable with the NATO strap.

August 31, 2023
Rated 5 out of 5 stars

Best grab and go anchor for any collection!

Good web site, accurate information about the watches, easy ordering and super fast shipping.

The Tempest is a great watch. Near Goldilocks proportions, built like a tank, super accurate time keeping, projected almost 10 years of battery life, an easy to read dial and has quickly become a strap monster. This watch became my number one grab and go watch immediately.

Only niggle I have with the watch is the lume. It’s poor (not bad) with very small hour markers and no differentiation for the the 12 o’clock position. It is perfectly functional albeit at the low range of the spectrum. Overall this is not a deal breaker and the watch proves it’s functional worth every day.

Strongly recommend the Tempest for almost every scenario you would want a watch for (it will never be a dress watch, or could it hmmm). It has become an integral piece in my collection and I’m looking forward to my next purchase from Rotate North Watches!

September 1, 2023
Rated 5 out of 5 stars

Great quality watch

I recently purchased the Atlantic watch. The watch arrived in a few days. The look is amazing and the quality seems really great. It is a real pleasure to wear it. It really looks like a much more expensive watch. Also the accuracy is great: in the last week the watch only made +2seconds every day. I think it’s difficult to have more for this price range.

August 30, 2023
Rated 5 out of 5 stars

Great job !

Well done watch, nice quality & nice looking 👍
Very fast and easy shipping (to France)
Very good job, many thanks !😉

August 20, 2023
Rated 4 out of 5 stars

'Terrain Black' Cat.4 Field Watch, 38mm

Order dispatched and arrived very quickly with good communication. I got a good price for the watch I purchased ('Terrain Black' Cat.4 Field Watch, 38mm) which was a sale item with extra off as it was my 1st order. The piece is of good quality, a nice size plus it's very light and keeps excellent time. The strap was surprisingly poor, particularly the buckle so I swapped it for a far better quality 'single pass' strap - hence the 4 starts rather than 5. Also, the watch was advertised as having a screw down crown which is does not have but overall I'm very pleased with it, it's very comfortable and uncomplicated - exactly what I was looking for.

August 13, 2023
Rated 5 out of 5 stars

Unveiling Excellence: Rotate North Arctic 500m Watch Review

I want to extend my commendation to Rotate North for their remarkable line of watches, especially the 500m Arctic model. Having recently acquired the Arctic timepiece, I am genuinely thrilled with its construction and the outstanding value it offers. The watch swiftly made its way to Dubai, showcasing the brand's efficiency in delivery. The Arctic watch boasts an array of impressive features, including an exceptional 500m water resistance, a precise automatic Seiko NH35a movement, a helium escape valve, and an impressive 41-hour power reserve. Despite its substantial 16mm thickness and 100g weight, the watch sits comfortably on my 7.5” wrist. It's undoubtedly a timepiece of exceptional quality, deserving strong consideration from both adventure enthusiasts and those with a keen eye for style.

August 21, 2023
Rated 5 out of 5 stars

Absolutely love it

I came across this company on Instagram. Had a quick research into them ,looked at the reviews and most importantly looked at the watches. The guys put a great sale on and i had to get one. Absolutely love the watch . I don't think the watch matches the box but for what your paying you are not going to get a cheaper better quality watch than a Rotate North. Id say they are on par with Oris. Weight and quality fantastic, material used is top quality. I don't normally buy cheap watches as my collection are all luxury watches. But I'm finding I'm wearing this more than the others haha.

August 2, 2023

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