Rotate North Reviews 

455
•
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Bought a watch for my nephew for his 21st birthday, and when it arrived the hands had fallen off. Despite repeated attempts to resolve the issue and multiple fob-offs from the support 'team', we had t... See more

Rated 5 out of 5 stars

It's a well priced, solid and functional timepiece. It works as an everyday and a sports watch. Good visibility and not huge on the wrist like many modern equivalents.

Rated 1 out of 5 stars

Returned a Tempest Automatic Navigator Watch (40mm) in perfect condition. No refund within 7 days as stated on website. This matter will be pursued. Really poor call centre performance. One person... See more

Company replied

Rated 1 out of 5 stars

DO NOT ORDER ANYTHING — SCAM!! My husband ordered a watch, broke quickly after while under warranty, have tried contacting customer service via phone, email, Instagram… no response. They have recen... See more

Company replied

Company details

  1. Watch Store
  2. also in
  3. Online Marketplace

Written by the company

Rotate North is more than a watch company. We searched the earth for great performance products - beautifully designed and built to last - with exceptional environmental credentials. With not a lot to show for our efforts, we made a commitment… to create a range of design-led essentials that we couldn’t find elsewhere. At Rotate North, we will always make the highest quality utility products, imbued with minimal aesthetics and crafted from the most sustainable materials and processes possible.


Contact info

3.0

Average

TrustScore 3 out of 5

455 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 29% of negative reviews

Typically replies within 2 weeks

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3.0

All reviews

(455)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A beautiful timepiece

A beautiful timepiece, understated but confident in design. Sits well on the wrist and the strap retains a utilitarian aesthetic whilst being supremely comfortable.

April 4, 2023
Rated 5 out of 5 stars

Great watch at a great price

Quality is very good. No blemishes and bezel is aligned with numbers. Lume is better than I expected. The value proposition is great compared to a Benrus Type ll, which it clearly takes its styling from. Great choice on the NATO strap. Would like to see a steel bracelet made available for it. Thanks

February 13, 2023
Rated 5 out of 5 stars

2nd watch from here

this is my second watch from here ,still have and use my Alantic every day, i'm a manual worker and this gets dirty but does not scratch the screen. wanted a ltd edition one for best and delivery was as promt and simple as before. recommend these watches highly and my jeweller (independent who added stones to my ring) who wears a rolex says this is a great watch and for the money a real bargain. praise from Caesar.

February 2, 2023
Rated 5 out of 5 stars

Great watch.

The watch is excellent quality (Arctic). Solid and comfortable. Well constructed. I love the natural rubber strap. Chunky as I like it.
It was sent quickly from Northern Ireland to England.
This is a good spec watch. It was also not expensive for a watch of this specification and being water resistant to 500m.
Easy to use website with plenty of email updates and free DHL delivery.
Recommended watch and brand. Have a look!

January 13, 2023
Unprompted review
Rated 5 out of 5 stars

My daughter is rowing the Atlantic as…

My daughter is rowing the Atlantic as part of an all women crew after much research we chose the Atlantic Dive Watch with Orange NATO strap for her journey. We ordered online, no fuss, watch arrived next day, looks incredible! Will update performance after the row.

December 1, 2022
Rated 5 out of 5 stars

excellent support

After my query was attended by Stephen, Co founder and head of support, I must say that I am absolutely pleasantly surprised in the excellent way my query was handled. I can recommend this company for it's beautiful watches, which look and feel great. And for they way you as a customer are taken seriously. I wish Stephen and his staff all the best.

November 28, 2022
Unprompted review
Rotate North logo

Reply from Rotate North

Ron, we've sent you a separate email responding to your query and explaining how we will rectify it. Best regards, Customer Support @ Rotate North

Rated 1 out of 5 stars

Wrong band sent with watch

Watch is great, but the wrong band was sent. I ordered yellow and received black. Let's see how good the customer service is now

October 20, 2022
Rotate North logo

Reply from Rotate North

Thanks for flagging this to us Ashley - sorry for the mistake. There appears to have been a labelling mix-up at our packing centre and you got the wrong order. We've sent you an email to explain how we will rectify it. Best regards, Customer Support @ Rotate North

Rated 1 out of 5 stars

Sent me the wrong watch for a different…

Sent me the wrong watch for a different customer

October 18, 2022
Rotate North logo

Reply from Rotate North

Thanks for flagging this to us Eddie - sorry for the mistake. There appears to have been a labelling mix-up at our packing centre and you got the wrong order. We've sent you an email to explain how we will rectify it. Best regards, Customer Support @ Rotate North

Rated 5 out of 5 stars

Great products, great service.

Great products, amazing quality. There was a delivery issue & it was resolved like lightening. This is my second watch from ROTATE NORTH (different model) as I was so impressed by the first. Couldnt be happier.
100% impressed.

October 5, 2022
Rated 5 out of 5 stars

Fantastic watch. Great value. Thoroughly recommended.

Initially ordered a Turbulence watch. Great discounted price and looks great.
Unfortunately the watch arrived broken and I realised I needed the Arctic dive watch which is a much sturdier watch.
I returned the watch and after several emails finally had a reply( There was some staff illness and the company apologised).
The postage was refunded in full and as a gesture of good faith the company sent a Arctic to replace it at no further cost.
I already have an Arctic- which is EXCELLENT- but my partner 'borrowed' mine for an expedition and refused to hand it back to me!! It has been submerged in mud. Dropped. Knocked and has survived some quite extreme situations.
I now have the Arctic with the blue strap. I LOVE THESE WATCHES. They are tough as old boots. Keep great time and look brilliant. Yes they are very chunky-especially on a smaller wrist- but I like that look.
These are a TOP quality watch.
IMO they are better than many other 'Dive' style watches that cost considerably more. Plus they are a UK based company an as such deserve our support in these tough trading times.

September 24, 2022
Unprompted review
Rated 4 out of 5 stars

Great watch, experience could be better

First things first: the watch is lovely. Really beautiful, exactly what I wanted. Great value, highly recommended.

That said, there was a mix up when ordering and it took almost two weeks to receive it. When it finally got here, I was surprised to notice there was no manual or any papers other than a printed invoice.

September 9, 2022
Rated 3 out of 5 stars

Not getting the discount to complete

No problem with the watch and the delivery. However I was entitled to a 10% discount to complete the transaction, which the System never allowed me to apply (because I made my mind up the day after, I guess). Not a major issue but I would not have minded getting it.

September 8, 2022
Rated 5 out of 5 stars

I ordered the Atlantic Dive watch which…

I ordered the Atlantic Dive watch which was delivered in less than a week to the USA. The watch is excellent quality and very handsome . The price point makes this watch and excellent value. I am so impressed with the watch, I am contemplating ordering another one.

August 29, 2022

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