Rothera Bray Solicitors Reviews 

94
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for providing professional, highly efficient, and compassionate support during complex legal procedures. Consumers note that communication is consistently clear, prompt, and reassuring throughout property purchases, will writing, and family matters. Many individuals mention feeling entirely supported and guided through stressful life situations by knowledgeable professionals. Some reviewers were not happy with occasional service delays or experienced issues regarding unprofessional communication tones. A few other people also felt that certain interactions lacked the warmth and personal touch they expected from the firm. Others mentioned that dealing with specific administrative processes could occasionally feel somewhat impersonal and challenging.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their professional,... See more

Service

People report positive experiences with service, noting prompt and efficient replies to numerous queries... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the professional, efficient,... See more

Response time

Clients share positive opinions on response time, noting that reviewers are consistently professional, highly... See more

User experience

Customers felt high satisfaction with the user experience, expressing appreciation for clear communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used Rothera and Bray for my property purchase and was represented by Fatima Altaf throughout the process. From start to finish, Fatima was thorough, responsive, and genuinely on top of every detail... See more

Company replied

Rated 5 out of 5 stars

We have used Rothera Bray for several different will and probate matters over the last few years. Nelissa Hicks has been outstanding. Excellent communication at all stages. Prompt and efficient repl... See more

Company replied

Rated 5 out of 5 stars

I went to the Loughborough office and saw Nelissa Hicks. She was clear, concise and helpful with my will I did have some reservations, having used the company before some years ago and whilst they di... See more

Company replied

Rated 5 out of 5 stars

I couldn't recommend Suzanne highly enough. As first-time buyers, the whole process felt quite daunting, but she made everything straightforward and stress-free from start to finish. Communication w... See more

Company replied


4.6

Excellent

TrustScore 4.5 out of 5

94 reviews

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Replied to 60% of negative reviews

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4.6

All reviews

(94)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

I used Rothera and Bray for my property purchase and was represented by Fatima Altaf throughout the process. From start to finish, Fatima was thorough, responsive, and genuinely on top of every detail. She kept me informed at every stage without me having to chase, and always explained things clearly. Completing a property purchase is stressful at the best of times, but Fatima made the process feel managed and under control. I wouldn't hesitate to recommend her and the firm.

June 15, 2026
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you Meda for taking the time to leave this wonderful review for Fatima from our conveyancing team at our Leicester office. We really appreciate it.

Rated 5 out of 5 stars

Recommend Talita

As a family, we have used Rothera Bray on legal matters on several occasions and most recently working with Talita on drafting Wills. She was professional, responded in a timely manner, communicated clearly and took on board any questions we had; we felt well supported throughout the process. Thank you Talita.

June 1, 2026
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you for taking the time time to leave this lovely review for Talita from our Wills and Probate team.

Rated 5 out of 5 stars

I highly recommend Rotherabray…

I highly recommend Rotherabray solicitors, the communication was amazing , replied back to my emails the same day. Everything was dealt with so quickly, they really looked after me leading up to family court .

May 20, 2026
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you for taking the time to leave us this 5* review. We really appreciate the positive feedback.

Rated 5 out of 5 stars

Only Rothera Bray for me…

I recently used Rothera Bray (Nottingham), as I usually do for all my affairs, to draft my Last Will in Testament, and I was extremely impressed with the service I received throughout the entire process.

The team, especially Julie Graham, were professional, approachable, and incredibly patient in answering all of my questions and putting me at ease.

Julie took the time to explain everything clearly, which made what I anticipated to be a stressful process, feel straightforward and reassuring.

I particularly appreciated her attention to detail and the care shown in making sure my wishes were fully understood and accurately reflected.

Communication was swift and excellent from start to finish, and I always felt I was in safe and capable hands.

I would highly recommend this firm to anyone looking for professional and reliable legal support for Will writing and estate planning.

Thanks as Always

April 8, 2026
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you for taking the time to leave this 5* review for Julie and the team. We really appreciate it.

Rated 5 out of 5 stars

Rothera Bray have been excellent

Rothera Bray have been excellent in helping me resolve a difficult and expensive divorce, I found them extremely efficient - communication was excellent at all points and generally they were there when I needed them, they all took a personal interest in my case and we arrived at a reasonable resolution thanks to their efforts

Specially thanks to Rebecca Emeleus and Rebecca Hudson for their great work, Highly recommended in what are always going to be difficult situation! They are people that you can rely on - which is very important in divorce actions particularly

April 15, 2026
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you Stuart for providing this fantastic 5* review for our Family Law team in Nottingham. If there is anything else we can help with in the future, please do let us know.

Rated 1 out of 5 stars

I was a regular customer of Bray & Bray…

I was a regular customer of Bray & Bray for over 15 years. I contacted with a straight forward problem after the company changed, my previous solicitor was no longer working there, when I asked who could help with my new enquiry, I was told no one could as they were too busy.
I was not only disgusted with the response but it was the tone of the response that was very un professional.

February 10, 2026
Unprompted review
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Reply from Rothera Bray Solicitors

Dear Neil, I'm sorry to hear this. We take feedback seriously and want to address your concerns as soon as possible. So that we can look into this further, I would be grateful if you could email me at g.mason@rotherabray.co.uk with the person you spoke with or the legal matter you were enquiring about. Kind regards, Grace Mason

Rated 5 out of 5 stars

Probate and Inheritance Tax Processes

Following the death of our mother, we sought advice, guidance, and help with the probate and potential inheritance tax processes... We were not disappointed. From start to finish, Nelissa Hicks and Rothera Bray solicitors have provided a super-professional and speedy service. We'd recommend anyone, regardless of position and requirements to your needs, engage with them at the earliest opportunity, as we will do so again in the future.

March 31, 2026
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you for taking the time to leave this great review for Nelissa from our Loughborough office. We really appreciate it.

Rated 5 out of 5 stars

I cannot recommend Rothera Bray highly…

I cannot recommend Rothera Bray highly enough, and in particular Emily, who is truly outstanding.

Emily took on my case again and from the very beginning she showed that she is unlike other solicitors. She took the time to genuinely listen to me, understand my situation, and focus on what was right for both myself and my children. That immediately set her apart.

Where other solicitors had previously pushed their own views, suggesting I accept an undertaking or advising against pursuing a non-molestation order and a section 91(14) order, Emily approached things completely differently. She looked at the full picture, put the needs of the family first, and had the confidence and knowledge to push for what was truly necessary.

Thanks to her dedication and determination, we were successfully awarded both the non-molestation order and the section 91(14) order. That outcome has made a significant difference to our lives, and I genuinely believe it would not have been achieved without her.

Emily is not only highly knowledgeable and professional, but also incredibly understanding. She puts her clients first, not what is easiest or quickest to achieve, and that level of care and commitment is rare.

If you are looking for a solicitor who will truly listen, stand by you, and fight for the right outcome, I would recommend Emily and the team at Rothera Bray without hesitation.

March 30, 2026
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you for this wonderful review for Emily from our Nottingham office. We really appreciate you taking the time to do this and so pleased that you experience was a positive one. If there is anything else we can help with in the future, please do let us know.

Rated 1 out of 5 stars

Absolutely disgusting

Absolutely disgusting - do not use.
David Berridge of Rothera Bray tried to use my daughter's life as a cash cow for Rothera Bray. He ignored all of my instructions, allowed my ex-partner to commit perjury and fraud and tried to persuade me to accept the results so that he could line his pockets.
He allowed District Judge Simon Buss to lie in his judgment and tamper with evidence unchallenged.
He allowed me to suffer a non-molestation order with no representation.
He allow Cafcass to recommend my applications to be dismissed because I complained.
I am now having to take this matter to the European Court of Human Rights.
Do not use this firm.

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

Nelissa made this a seamless process

Nelissa made the whole process of setting up our estate after we have gone so easy and dare I say, her style made the experience an enjoyable one for such a morbid topic. She has a brilliant way of explaining the complex in a very simple pictorial representation making it it easy to decide the next course of action for our family. Extremely efficient and diligent - she was a pleasure to work with.

March 20, 2026
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you for this great 5* review for Nelissa from our Wills and Probate department. We really appreciate you taking the time to do this. If there is anything else we can help with in the future, please do let us know

Rated 5 out of 5 stars

Would highly recommend

I used the services of Emma Adcock and her team at Rothera Bray Solicitors and they were great - very pleasant, efficient and delivered to time and agreed cost. I would have no doubt in recommending them to others.

March 24, 2026
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you for taking the time to leave this 5* review for Emma from our West Bridgford office.

Rated 5 out of 5 stars

Rothera bray solicitors help me keep my…

Rothera bray solicitors help me keep my licence. From star to finish they was absolutely brilliant. The solicitor they sent to court with me was brilliant. And can’t thank them enough. I gave 5 stars would of gave 10 if possible ,

March 20, 2026
Unprompted review
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Reply from Rothera Bray Solicitors

Thank for this great 5* review. We really appreciate it and we will be sure to pass on your lovely comments to the motoring team.

Rated 5 out of 5 stars

I needed to get my will written and…

I needed to get my will written and chose Rothera bray solicitors because they had the deeds to my house in storage, I had not used a solicitor for many years and was a little nervous, but the ladies that met me soon put me at ease, the will was written and gave me exactly what I want to happen after my death, I don't want to think about that but I'm pleased it's been done, I would definitely recommend Rothera bray solicitors to anyone, and if I need to use a solicitor again I know where I'll be going.

January 7, 2026
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you taking the time to leave us this 5* review and we are so pleased you were satisfied with the service provided from our Wills department.

Rated 5 out of 5 stars

We had a great experience with Russell…

We had a great experience with Russell explaining our current wills in layman’s terms and making suggestions for enhancements

December 4, 2025
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you for taking the time to leave this 5* review for our Wills team. We really appreciate it.

Rated 5 out of 5 stars

Excellent house sale team.

Experienced staff who always answered emails promptly and went out of their way to get results on your behalf. Very Highly recommended

February 6, 2026
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you Rob for providing us with a 5* review!

Rated 5 out of 5 stars

totting up/exceptional hardship case

I recently instructed Rothera Bray Solicitors for a totting up/exceptional hardship case and cannot praise them highly enough. Despite some delays and inconsistencies on my part during case preparation, they remained professional, patient, and thorough throughout.
The solicitor expertly presented my circumstances to the Magistrates, resulting in a finding of exceptional hardship and no disqualification despite reaching 12 points. This outcome has protected my employment and family responsibilities.
Their communication was clear, their advice was sound, and their representation in court was excellent. I'm extremely grateful for their work during what was an incredibly stressful time.
Would absolutely recommend to anyone facing similar circumstances

February 25, 2026
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you Terence for this great review for our Motorist Law team. We really appreciate you taking the time to write this and give us 5*!

Rated 1 out of 5 stars

Extremely high upfront fees !

I called this firm on the 13th of October 2025 for some help with a property dispute, I waited 3 weeks for an engagement letter which I reviewed and agreed to continue with, I placed £1,800 on a client account on the 5th of November and it has now been 11 weeks and I have had no contact with anyone? I have been sending polite emails asking for an update on the matter but I just get automatic reply or no reply at all ! have also tried direct numbers and they go to voicemail. Yesterday I emailed to terminate my engagement with them, no reply! So it appears it’s cost £1,800 to sign an engagement letter and to open a file ?! are they waiting for some more money ?! I’m not sure of my position?
It seems a lot of money to not even get to talk to a solicitor and get a small amount of advice.
Be careful around this issue of putting funds on account.

January 23, 2026
Unprompted review
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Reply from Rothera Bray Solicitors

Dear Josephine, we are sorry to hear you are displeased with the service, we take negative reviews very seriously. If you are still experiencing issues, please feel free to email me with the details of your matter and the solicitor you are dealing with, at g.mason@rotherabray.co.uk - kind regards, Grace

Rated 5 out of 5 stars

Trustworthy, reliable and effective

Emily and Laura were amazing - problems with other solicitors in the chain meant our move was delayed several times and made me incredibly grateful to be able to trust my solicitors to act promptly with integrity, honesty and competence

January 23, 2026
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you for this 5* review, we really appreciate it and so pleased your experience with Rothera Bray was a positive one.

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