Rotsvast - Maastricht Reviews 29

I was contacted once again to remove my review. They pressure me via email.
It was an informative review that was supposed to help my fellow students.
Stop this nonsense

I had a virtual viewing booked with Ingrid but unfortunately I was attending an out of town meeting which ran over the end time. I was therefore unable to make the virtual viewing. Before I got a chance to contact Ingrid, she sent me a very rude message saying that I am wasting her time. If this is the attitude projected towards customers, I am happy that I missed the viewing. This is totally an unacceptable behaviour and taints the image of the rental agency. Am very disappointed! Nadia

SCAMMERS!!!! ALERT do not rent from them!!
They didn't give back the full deposit even if I left the studio in PERFECT conditions! (See photos)
Really bad experience, when you need something they are not there!!!

All apartments I went to view were clean and proper, reaching very high standards when it comes to student housing, for an appropriate price. The employee I was in contact with was incredibly sweet, helpful and quick with her responses to my questions and needs. Without her help I wouldn't have been able to find my current apartment which I love. I highly recommend the services of Rotsvast!

Rotsvast was incredibly helpful and made my process of finding an apartment in the Netherlands extremely painless. Everything was handled efficiently and remotely, before I moved into the country. Huge shoutout to Ingrid who was amazing throughout the whole process!! Thanks a lot for your kindness and hard work!!

Perfect Match!!!
We were almost giving up, when we entered the office and were so happy leaving with a renting contract!!!! Mohammad and his colleague attended us very professional, very competent and friendly. So far only thumbs up !!!!👍🏻 👍🏻👍🏻

Sammy is show apartment nicely and every details of apartment and he is also very nice

Hi,

Me and my wife recently got relocated to Maastricht. We were anxious on getting a suitable environment for us. We started reaching out to many websites and pages for help, but no luck.
Then I decided to visit Rotsvast office as it was near by my office. This is was the best decision so far as we not only found a house for ourselves but handled the process remotely without being physically present for the process.

Overall thanks to Ingrid and team for finding us Home. :)

I 100% recommend Rotsvast as an agency, if you want to find a really nice place to live, in very friendly prices.
Also, the staff there is very kind and willing to help you anytime, especially Mr. Ismaeel that helped me in my case.
They always have time to help you efficiently and make your stay in Maastricht easier and more relaxing.

AVOID THIS AGENCY
I have rented an apartment in Heerlen on February 1st 2022. Delivery was very fast because agent was in a hurry and I entered an apartment that wind was blowing through each and every window. Double glazing seems to be an unknown word for this part of the country. Unfortunately, I came from abroad and as I urgently needed a place to stay, I saw the apartment from video call (I do not recommend anyone to do the same). Walls very badly painted, cheapest (by far) quality on the tiles, a crack on the glass of the front door and many many other things that I swallowed since I had signed 1 year contract.
The year passed and I had to relocate to another country. I informed them 2 months ahead. And to my great surprise they want to keep 1072 euros from the 2 months deposit (eventually I found out that I was paying Amsterdam price for...Heerlen) because the owner decided that I destroyed everything in his "luxurious" property! He charged 140 euros for a blocked sink (which was not blocked and it was not mentioned in the end inspection protocol), 210 euros to repair the kitchen drawer (surprise, surprise, also not mentioned in the end inspection) and 336 euro for having 2 people cleaning. Well the funny thing is that I cleaned the apartment but during the end inspection they discrovered a small corner in the cabin shower with calc and some dust in the bedroom.
I am giving one star to Rotsvast first of all because they did not protect me at all. I was in a hurry to leave and they came for end inspection 1 day before the truck would arrive to pick up my things. The guy took some photos and did not warn me if he saw something that he didn't like. Then I left and they went few days later to make the final inspection which came like a huge surprsise for me! I had left some almost new furniture that did not fit the track and asked them if they could help as the transporter would send another track few days later. They informed me that owner threw away my things. Well, allow me to be a bit suspicious because the owner had bought another apartment in the first floor and I wouldn't be surprised if I see there the wardrobe, the Bo concept leather couch and the almost new washing machine-dryer.
But what I do not tolerate is that owner of the apartment that I was renting, issued an invoice from his company to rotsvast claiming the damages that he fixed. Ande they were not ashamed (or they thought me as an idiot?) to claim 1072 euro from the deposit based on an invoice issued by the owner...
I guess it is clear why you should avoid this agency...and I have all the evidence to support my claims.

As an expat and freelance designer, searching for an apartment in the Netherlands, it is not the easiest process. With that being said, Sanarya at Rotvast Maastricht has made this process extremely simplified and seamless. I recommend her and Rotvast for anyone searching for an apartment in the Netherlands. I hope to work with her again when it comes time for me to move in the future.

had a great experience with Rotsvast. They were really helpful throughout the process which was fully digital.

Every time there is any problem, I found them in one phone call away.Both Ingrid and Mohammad have been great and Thanks to them for making my life easier in Maastricht.

They reply very fast to your emails and answer any questions you might have. They were very welcoming to students coming from any location. I fully recommend it. I found a place fast thanks to them in the Center of Mastricht for a very nice price.

Rotsvast agency is by far the best agency I ever dealt with. I just moved to Maastricht from the UK and it was a very pleasant surprise to see how professional this agency is. Mohammad is the agent for my property and he is an absolute star. He took care of everything and always answered my questions quickly. I arrived Maastricht a bit earlier than expected and Mohammad already had everything organised! Both Mohammad and the landlord were at the house and both gave me a very warm welcome. Mohammad made a very detailed inventory list with a lot of pictures. I must say I’m not used to see agencies like this, and I’m very happy with their excellent service. I would give more stars if I could!

Great service!
Quick responses, kind and helpful staff.