Rotsvast - tilburg Reviews 11

Be very cautious when dealing with this company. It has been over six weeks, and they have still not fixed major issues in the apartment. Despite repeated follow-ups, they continue to delay and only provide temporary fixes rather than addressing the real problems.

Their customer service is extremely poor—rude, dismissive, and unhelpful. They refuse to connect you with a responsible person on the phone and insist everything be done through email, making phone conversations completely useless.

If you’re considering renting from them, be prepared for long delays, lack of accountability, and a total disregard for tenant concerns. I will now be proceeding with the next steps after giving them more than enough time to resolve the issues.

In 2023, I rented a house from this company. Since I had just moved to the Netherlands and urgently needed a place to stay, I rented a house in Tilburg without much research. They took a full €2500 deposit from me on the first day. I never delayed my rent payments, always kept the house tidy, never received any complaints from any neighbours, treated the house as my own, and never delayed the rent payment even for a single day.

During my one year stay in this house, I had no contact with the company except for transferring the rent to their account. At the end of the year, I informed them that I wanted to move in with my girlfriend. Since I didn't want her to stay with me illegally, I sent a polite and understanding email explaining the situation to the company.

However, they responded to my English email in Dutch with a single sentence, saying that if more than one person was registered in the house, I would be evicted. They rejected me very rudely, showing no signs of politeness. When I asked why, they again responded with the same rude tone, simply saying no.

Frustrated by this situation, I decided to move out of the house. I informed them about my decision and handed over the house, in a cleaner condition than I had received it, 15 days prior to my move-out date. They took the rent for the 15 days I left early, and despite expecting the deposit back on the day I moved out, they kept me waiting for a month. They never responded to my emails for a whole month.

Only when I stated that they were withholding my €2500 and that I would take them to court did they finally reply. Their response, once again extremely rude, stated that the deposit would be returned within a month and that there would be deductions because I had left the house dirty and kept pets. It was a lie because I have 30 pages signed by me and the landlady document showing house is super clean. Naturally, I was furious. I had already waited for a month, and they asked me to wait another month, stating that there would be deductions from my €2500.

Imagine a company taking a €2500 deposit from you before you even move in, but then making you wait for two months to return it. They don't care about the inconvenience caused when you have to find and rent a new place.

I eventually got my money back, but they deducted €500 without providing any explanation, invoice, or justification. When I asked them what was dirty about the house, they didn't respond. I asked for an invoice, they didn't respond. This company is a complete scam. Definitely and absolutely do not do business with them or rent their property. If you do, be prepared to jump through hoops to get your deposit back.

The staff is really nice, and available for each clarification concerning the property! I would really recommend to rent a place to stay via Rotsvast Tilburg!

Avoid this agency!
You cannot trust them, they good only in taking money, if you have some problems, if you need smth from them - thats it. They ignore you, dont pick up phone, dont answer email. Stay away, because everything what this agency gonna give to you is problems.

During the beginning of my move everything ran smoothly and the company always kept me informed on the process. Now that I have moved in they are always reachable through email and always responde quickly!

The Tilburg Crew is very friendly, helpful and tries always to solve problems very fast! Thanks!

The best agent I have met in Netherlands. not only in the property.

My recent experience with Rotsvast Tilburg B.V., Edwin.
I was looking for a small apartment in Tilbug, for my niece.
I mailed with requirements, the next day Edwin called me, we discussed and the day after he mailed me an offer, same day arranged to see the apartment, and we took it.
Rotsvast Tilburg (Edwin) send all required documents online, and same day the contract was signed. All process is very simple and easy.

Excellent service! No hidden charges, in fact, no charges, for us!

No registration fee as with other real estate agents, very clear and transparent!
I hardly recommend this agency!
13-08-2023