Bought some wellies
Bought some wellies, didn’t even last three months, didn’t wear everyday and well looked after. And they have already started soloing, said on the tag for high intensive, they definitely aren’t!
Reply from Rouchette
Hello,
Thank you for your interest in our products and our brand.
We are very sorry that you encountered problems with your pair.
3 months is too early, i'm agree with You. In order to be able to respond to your request and understand all the context, could you please provide us some information by email (serviceclients@rouchette.com) :
• Date and place of purchase
• A general picture of the pair, a picture of both outsoles, a picture of the defect area and a picture of the white label inside the right shoe if it is still visible.
• Describe how you use the pair (activity(ies), frequency of use, environment(s)).
• Storage conditions
• Maintain conditions
These details will be sent to our quality department, which will analyse your request and get back to you with a reply. However, we reserve the right to ask you for more information if we consider them insufficient.
Many thanks for your understanding, awaiting your email.
Benoît, Rouchette customers service