Rowan Block & Estate Management Reviews 

49
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight that the staff members are extremely helpful, friendly, and professional, making every interaction pleasant and reassuring. Property managers and team members go above and beyond to ensure that residents feel well supported and that all daily operations run seamlessly. People also deeply appreciate the prompt communication and the efficient property management services delivered across various locations. Consumers note that routine maintenance issues and major building projects are handled smoothly, kept strictly on schedule, and executed to the highest possible standard. Contractors and residents alike express strong confidence in the reliable service, stating that choosing this management team was definitely the best decision.

What people talk about most

Staff

Reviewers highlight high satisfaction with the staff, frequently praising their exceptional professionalism,... See more

Service

People report positive experiences with service, highlighting the exceptional and professional assistance... See more

Customer service

Customers had positive experiences with customer service, noting that queries are handled with exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

In the short time they have managed my block of flats they have been extremely helpful with any quiries I had and have sorted out any problems with care and speediness. Their help during the sale proc... See more

Rated 5 out of 5 stars

So supportive, queries dealt with promptly, Amy who is our manager is excellent, always polite & pleasant& very efficient, i must mention Adam, the maintenance guy, who is just so nice & can do almo... See more

Rated 5 out of 5 stars

Hi my name is mikey from MF roofing services, I have been doing some work for rowan the past few months and I must say they are very easy to communicate with ,I have mainly been dealing with Connor... See more

Company replied

Rated 5 out of 5 stars

Excellent experience during the extensive roofing works at our apartment block. All works were completed to projected timescales and closely project managed by Stuart at Rowan. The grounds were left... See more

Company replied


Company details

  1. Property Management Company
  2. Building Consultant
  3. Fire Protection Consultant
  4. Property Maintenance
  5. Surveyor

Written by the company

We manage apartment blocks, housing estates, and commercial properties across Cumbria and Lancashire. Working on behalf of individual owners, our services include managing maintenance, compliance, insurance and budgeting requirements, fulfilling company secretary duties, and answering lease queries. We also offer certified in-house fire safety consultancy, building surveying and construction project management. As a family-run, local business with a highly capable team of professionals, we take a diligent, proactive, and hands-on approach. This ensures our clients receive high-quality, value-driven service, giving them peace of mind their home or investment is fully protected. In terms of geography, we have two local offices and are able to serve Carlisle, Penrith, Keswick, Cockermouth, Ambleside, Windermere, Barrow, Ulverston, Grange, Kendal, Carnforth, Morecambe, Lancaster, Preston, Blackburn, Clitheroe, Chorley, Fleetwood, Blackpool, Lytham and Southport.


Contact info

4.8

Excellent

TrustScore 5 out of 5

49 reviews

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4.8

All reviews

(49)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent start

Although it is still early days in our relationship with Rowan, I have found Chris Brook very approachable and professional in his dealing with the transfer of the management of our block to Rowan from our previous management company.
I am very confident that we will have a long term partnership with Rowan and would recommend the company to anyone

April 8, 2020
Unprompted review
Rated 5 out of 5 stars

Pleased to have found Rowan

We are very grateful to have found Chris Brook from Rowan. Our block management company of 12 units in the centre of the Lake District National Park had been left in the lurch by a previous agent who had merged with a national conglomerate and was in danger of losing its ‘personal touch’. Chris Brook has stepped in at our most busy time of year, when we have the additional pressure of a huge project to organise. He has listened to what we want to achieve and understood well our accounting and building maintenance requirements and acted without delay to speak to contractors, create a budget and make himself available to our owners.

Based on our experience to date, I would be happy to recommend him.

April 8, 2020
Unprompted review
Rated 5 out of 5 stars

Reliable management company

Reliable management company. very helpful and knowledgeable. They really know the intricacies of managing a residential block. Reasonably fair priced too. Trustworthy service.

April 8, 2020
Unprompted review
Rated 5 out of 5 stars

We are tenants who are managed by Rowan…

We are tenants who are managed by Rowan Management, who are a family run firm. We've been tenants around 12 months and they are incredibly helpful, honest and just generally good people (which isn't something people often say about Landlords and property management companies!)

So many times they've helped us with stuff that isn't even their responsibility, whether it's weekend or 10pm at night. If they say they're going to sort something out, they always do.

Would happily recommend them to others.

January 27, 2020
Unprompted review
Rated 5 out of 5 stars

A superb company - highly recommend!

The guys at Rowan are superb and by far the most accommodating management company I’ve come across. Having constant support from the team takes a load of my shoulders and allows me to focus on my own work! Can’t recommend Chris and the team highly enough. I use them frequently and have only ever had great experiences from them. Highly recommend. 👍🏻

Dan

October 26, 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic industrial business park for…

Fantastic industrial business park for a variety of business. JB PROJECT SERVICES LTD has signed up for their second year. It is great to know we always have the support from Chris and his team if we ever have anything that needs to be addressed. Our unit is very good value for money and feel it is a secure place for our requirements.

October 25, 2019
Unprompted review
Rated 5 out of 5 stars

Rowan has proved to be an excellent…

Rowan has proved to be an excellent management company for me in my start up business unit. There were so many things I was unsure about but I have been so impressed by the help given to me by Rowan and their professionalism and efficiency. It seems nothing was too much trouble and any issues have been swiftly addressed. I would strongly recommend this company.

September 10, 2019
Unprompted review

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