Rowan Energy Reviews 145

TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, most reviewers were let down by their experience overall. Many customers report significant difficulties in contacting the company, with emails and messages going unanswered, and phone numbers being unresponsive or disconnected. This lack of communication extends to customer service, which many find to be unhelpful and unresponsive, leading to unresolved issues and frustration. People frequently mention problems with payment systems, including delays in receiving funds and an inability to withdraw money, especially after changes in payment methods. Some people were dissatisfied with the product itself, citing concerns about its functionality, the accuracy of advertised information, and the sudden discontinuation of associated tokens. Conversely, a few other people also felt that the product initially worked well, with prompt payments received for a period, and some even reached a break-even point on their investment.

What people talk about most

Customer communications

Consumers find contact to be negative, with many reporting that it is impossible to reach the company.... See more

Payment

Customers consistently note ambiguous experiences with payment, with many reporting issues such as funds not... See more

Product

Users describe ambiguous interactions with the product, with some noting that batteries and panels were fine,... See more

Response time

People report negative experiences with response times, with many stating they have not received replies to... See more

Customer service

Reviewers highlight negative aspects of customer service, with many reporting that no one from customer... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I have been trying to redeem My points for the last 3 months, I was told in September there was an issue that would be fixed at the end of the week, but the issue remains. I have emailed, logged it... See more

Rated 1 out of 5 stars

September 2024 approached by row an to buy Miner unit our details given to them by Solar company. Older gentleman came to persuade us to buy although had misgivings. I thought at our age(70s) we wou... See more

Rated 1 out of 5 stars

There is no connection between smart miner and blockchain. Rowan Energy CEO promised us that the new chain would be created with all the transparency. It turns out that he deceived his investors who b... See more

Company replied

Rated 1 out of 5 stars

I lost everything I put into this project — and even went into debt believing in their vision. They kept making public promises of recovery while silently inflating the token supply, causing the price... See more

Company replied


Company details

  1. Solar Energy Equipment Supplier
  2. Electric Vehicle Charging Station
  3. Solar Energy Company

Written by the company

Rowan Energy rewards people for living a more sustainable life. Rowan increases your rewards from rooftop solar by giving you an extra 10p for every kWh generated within your kWp package size. You only need solar, and a small, low-powered device called a Rowan SmartMiner. A SmartMiner is a SmartMeter and blockchain Miner in one. It's easy and quick to install. Rowan Rewards do not affect any subsidies or feed-in tariffs you are already paid.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 41% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

Accessing the website was a nightmare

Accessing the website was a nightmare. You can't get an app on your phone and the one on the pad is awful. There is no explanation of how to use the wallet or what the information means that is contained in it. The only way to access the data us by revisiting the email and clicking the link. Bit backwards regarding the technology side of things

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

Dont shy away, you have nothing to loose

I've had a rowan smart meter since 2021. Don't get me wrong here, there were a few issues with the original device but these have been resolved with a 2023 upgrade. Payments are normally prompt (you request via the app), usually within a few working days, albeit minus transaction fees. That said I have recovered my upfront costs in 24 months so all rewards are now pure profit. Would recommend to anyone with officially registered Solar panels.

December 18, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We get a good income from Rowan on account of our pv solar panels and superb communication with the company

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

Genuinely money for nothing and totally hassle free

When I had my Solar PV installed, I also had a Rowan Smart Miner added too. It paid for itself within the first two years and now I get quite a decent amount of cash paid into my Paypal account every month (£50 p/m in Summer, £8-10 in winter). It's been pretty much faultless since that first day and if you have Solar, you need Rowan too.

December 8, 2023
Unprompted review
Rated 4 out of 5 stars

Rowan Energy’s smart minor system works sell

The smart miner system and app works really well and once I worked out how to make a claim it paid out immediately. So we get two lots of credits for our solar panel output … credit from our supplier for electricity going back to the grid and from Rowan energy for the carbon offset credit.
Only criticism/ room for improvements is the response time on emails for help setting up. But we managed it ourselves in the end.

December 6, 2023
Unprompted review
Rated 5 out of 5 stars

Had this smart miner installed a few…

Had this smart miner installed a few months ago by Rowen Energy and have not looked back as have made a regular income since installation. It’s just makes a bit extra to help offset the cost of recouping the investment in solar panels would recommend it to anyone who has solar panels,

July 15, 2023
Unprompted review
Rated 5 out of 5 stars

All in all a good experience

All in all a good experience. A few teething issues which now seem to be resolved. It`s a great way to maximise the return on your solar investment plus you are doing your bit for the environment.

November 4, 2023
Unprompted review
Rated 5 out of 5 stars

No brainer!

Signed up to Rowan Energy mid 2023. Quick and easy. Although, due to the weather, my Solar system has not done as well as predicted/hoped.
So I allowed my return to grow. Today I cashed in some of my rewards. The money, as promised, was in my account straight away. Happy days! Thank you R. E.

October 9, 2023
Unprompted review
Rated 4 out of 5 stars

Simple idea, neat execution!

A simple idea that works to maximise solar investment by generating more income per kWh generated than any other resource I’ve seen! A fantastic way to shorten the ROI period on a solar installation. The only thing robbing the system of the 5th star is that the Admin Fee for making a withdrawal is a percentage of the amount withdrawn, and not a fixed cost. Surely the admin cost is the same regardless of if I withdraw £15 or £150, yet the fee would be 10x larger! The only disappointment in an otherwise excellent system.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Smartminer, smart money

The rowan rewards smartminer is a great system for getting paid for being greener, has quickly paid for itself and sits in the garage quietly making money. It is straightforward to withdraw your funds when required it's a no brained if you have solar panels.

August 20, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic

Rowan rewards is a great company doing something really positive. It has lowered the payback time on my solar panels by several years and is a great source of additional income.

October 13, 2022
Unprompted review
Rated 5 out of 5 stars

Always positive

Never had an issue with Rowan Energy. I've always received a timely replies when I do ask/have a query about something. Had my smart miner in need of a firmware update, this was done and scheduled at the time promised.

January 20, 2023
Unprompted review
Rated 5 out of 5 stars

Earn extra money and reduce solar payback time.

Rowan Energy is a great way of earning extra money and shortening the payback time on your solar panels. The installation cost of the Rowan Miner has paid for itself already. The money we're now earning is helping to offset energy cost increases. We're so glad we installed solar and linked up with Rowan Energy!
Great service from David and the team too.

January 15, 2023
Unprompted review
Rated 5 out of 5 stars

We have a Rowan Rewards meter installed…

We have a Rowan Rewards meter installed at the same time as our Solar Panels, it has been a good tool for seeing how much power is produced by the panels and on top of that it has earned us some cash back.
I would recommend this company.

January 11, 2023
Unprompted review
Rated 5 out of 5 stars

Useful device

Useful device. Rewards payed promptly when requested .

December 13, 2022
Unprompted review
Rowan Energy logo

Reply from Rowan Energy

Thanks for your kind words. Glad you're enjoying Rowan Rewards

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